Ira Lexus Danvers

I had an air conditioning issue on a used RX 350 that I bought in January from Ira Lexus Danvers. They were courteous and helpful. Service said the part had to be overnighted so they gave me a courtesy veh bought in January from Ira Lexus Danvers. They were courteous and helpful. Service said the part had to be overnighted so they gave me a courtesy vehicle to use for the next three days. And didn’t charge me anything for the car or the completed service. That’s great Customer Service. More

We received immediate service, which seemed highly efficient and well-organized. We are snowbirds up from the south for the summer, but with a moment on the computer our service records and maintenan efficient and well-organized. We are snowbirds up from the south for the summer, but with a moment on the computer our service records and maintenance program pre-payment data were retrieved. We are very satisfied. More

Abraham is a professional Service Adviser. He did a great job handling everything with our issues IRA does a great job overall He did a great job handling everything with our issues IRA does a great job overall More

This was my first time purchasing a vehicle from ira Lexus and couldn’t be happier. I worked with Rick Kizner from sales and had an excellent experience. He went above and beyond every step of the way t Lexus and couldn’t be happier. I worked with Rick Kizner from sales and had an excellent experience. He went above and beyond every step of the way to address all questions and concerns throughout the buying process. A salesman of that caliber is the reason Lexus has the reputation that it has. I will definitely look to purchase future vehicles from there. More

Abtaham did a great job as the service person handling my service Was pleased with the service performed service Was pleased with the service performed More

I’ve been to many car dealerships over the years, but the Lexus dealership in Danvets stands out as one of the very best. The level of professionalism, customer service, and attention to detail is unmatched. Lexus dealership in Danvets stands out as one of the very best. The level of professionalism, customer service, and attention to detail is unmatched. I specifically want to recognize Mark McLean—he is by far the best associate I’ve ever worked with. Mark is knowledgeable, personable, and truly goes above and beyond to ensure a smooth and enjoyable experience every time. I can’t recommend him—and this dealership—highly enough! More

Setup an appointment on Sunday for Wednesday the 25th of June. Got in at 745am. Greeted by a retired gentleman with a smiling face. MARK MCCLELLAM the services Mgr. Told me what was being done and price of June. Got in at 745am. Greeted by a retired gentleman with a smiling face. MARK MCCLELLAM the services Mgr. Told me what was being done and price of the service be done. Great Job thank you! More

Have been servicing our twin RX350’s at IRA since we moved to East Coast 4 years ago. They continue to earn our trust for quality maintenance and fair value for repairs. And the attentive and friendly c moved to East Coast 4 years ago. They continue to earn our trust for quality maintenance and fair value for repairs. And the attentive and friendly customer experience keeps us coming back! More

The rating is for the sales person - Ed Cho. He knows the product inside and out, has a trustworthy demeanor and is very helpful. He has qualities the customer wants-he listens, gains an unders He knows the product inside and out, has a trustworthy demeanor and is very helpful. He has qualities the customer wants-he listens, gains an understanding of his customer and makes recommendations accordingly. He's not pushy. He painstakingly explained every feature of the car. During our first visit to the dealership we were about to leave, disappointed, when told by another salesman that there wasn't an NX350H available to test drive. Ed later saw us outside, offered to answer any questions, then suggested we test a gas-powered version of the car and a hybrid version of a similar model. That worked and we ended up ordering the NX350H. The dealership wouldn't have sold a car if not for Ed. More

Eli was very attentive and helpful during my service. Very polite and enjoyable to work with. Very polite and enjoyable to work with. More