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Ira Lexus Danvers

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.8
1,243 Reviews
We’re glad you found us! Here at Ira Lexus of Danvers we’re one of the premier new Lexus dealers in Danvers and used Lexus dealers in Danvers serving North Andover, Peabody, Danvers, and all the surrounding Massachusetts communities. Our Lexus dealer near Boston is here to exclusively serve you with our inventory, financing, service, etc. If you have any questions about either what we do or how we can help you, please don’t wait. Contact us on the phone, on our website, or in person. We’ll be happy to answer any inquiry you’ve got!
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101 Andover Street Route 114

Danvers, MA

01923

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Showing 1,243 reviews

May 10, 2025

I have never dealt with such unprofessional salespeople in all my years of buying a high end vehicle. The way they spoke to me when I questioned price due to trade value and like children said- ‘fine take More

by KD
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Jason Piazza, James Brooks
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May 14, 2025 -

Ira Lexus Danvers responded

We appreciate the opportunity however a deposit should have never been made to reserve an incoming vehicle with terms not fully agreed upon. We do not reserve vehicles unless both parties are in full agreement on stated terms to provide transparency. This situation could have been avoided if the vehicle of interest was not reserved and waited for it to arrive and if was still available to have the trade in value assessed at that time. Thank you for taking the time to speak with me and wish you the best in your future purchases. Willy Moy, General Manager, wmoy@group1auto.com

May 14, 2025 -

KD responded

No acknowledgment of the extremely unprofessional behavior of your two sales people? I will ensure I tell everyone know to go to Lexus Watertown. Thank you.

May 14, 2025 -

KD responded

100% Jason said a deposit is a deposit and can be given back for any reason. Please review your policies.

May 09, 2025

I appreciate the efficiency, timely, and helpful service. I receive every time I go in special thanks to Jen, and Ricky. More

by Susangarvey2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry & tech Ricky
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May 11, 2025 -

Ira Lexus Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! We hope to see you soon!

May 09, 2025

Wonderful service 👏 i received. The service member was very thorough,professional and polite 😀.I'm very happy More

by evbuigori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Cunningham
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May 12, 2025 -

Ira Lexus Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

May 08, 2025

Jen P is awesome. Showed up for 11am appt and oil change and inspection sticker done by noon!! Didn't use but customer lounge was clean and spacious with a good selec More

by BIGE999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen P
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May 10, 2025 -

Ira Lexus Danvers responded

Hello, we're happy you found our staff Jen to be so supportive during your experience here at Ira Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 08, 2025

Good service,nice people in the shop on time and the lady took care of my car was very business like. (REIANNA) More

by wibgoins
Recommend Dealer
Yes
Employees Worked With
Reianna
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May 10, 2025 -

Ira Lexus Danvers responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 08, 2025

Always professional; always prompt and always leaves me with a clean car. Very good dealership. Customer first. More

by Tommaffei1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2025 -

Ira Lexus Danvers responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 06, 2025

Jen Perry provided accurate reservation and promise time with a thorough detailed explanation of work being performed. -tremendous experience More

by Mpoolallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
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May 09, 2025 -

Ira Lexus Danvers responded

Hello, we're happy you found Jen to be so supportive during your experience here at Ira Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 03, 2025

The sales team is very dishonest and unprofessional. They had a nice GS350 at a reasonable price listed for sale but with no pictures on their site. Curious, I tried to make an appointment several times More

by fsmisc213
Recommend Dealer
No
Employees Worked With
Internet Sales
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May 06, 2025 -

Ira Lexus Danvers responded

We are sorry you missed the opportunity to purchase this vehicle. There were multiple inquiries on the vehicle, unfortunately there was a delay in arrival time of the vehicle and upon arrival it was purchased internally. We wish you the best in your future purchase. If you have any further questions please contact, Willy Moy, General Manager, wmoy@group1auto.com . Thank you

May 02, 2025

The time was well spent and I had a great experience and I feel I got the coolest car on the lot. I got the car I wanted and I had a great time. Thanks Alex and friends. THEY helped me in getting the car I More

by Petty Antonette
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oltion Gjimara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Baker
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May 04, 2025 -

Ira Lexus Danvers responded

Hello Petty, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 02, 2025

I have a very good experience with the salesman , the maneger and the finance Thanks for everything More

by Enger_paulino22
Recommend Dealer
Yes
Employees Worked With
Tampsi was my sales person
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May 04, 2025 -

Ira Lexus Danvers responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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