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Ira Lexus Danvers

Danvers, MA

4.8
1,565 Reviews

101 Andover Street Route 114

Danvers, MA

01923

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Showing 1,565 reviews

March 04, 2024

Quick fare and honest. Delivered the car on time. Couldn't be happier.....should give them a try More

by Wwneil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark
Mar 06, 2024 -

Ira Lexus Danvers responded

We appreciate your feedback, and we're delighted to hear that you had a positive experience with the dealership. Safe driving, and we hope you continue to enjoy your new car!

March 03, 2024

I made the appointment I showed up 15 minutes early . Talked to service Person , he gave me a loaner car . Went to Breakfast ,after 45 minutes , I was notified that my car was ready . Went back to th More

by Scooter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy An
Mar 08, 2024 -

Ira Lexus Danvers responded

We're delighted to hear about your efficient and seamless experience with our dealership. It's great that the appointment process, loaner car arrangement, and service were all handled smoothly. We appreciate your feedback, and we're glad we could provide you with a quick and convenient service experience. Thank you for choosing us, and we look forward to serving you again in the future!

March 03, 2024

Great service dept. I have been dealing with Jennifer Perry and she is fantastic. She is very knowledgeable and efficient. Definitely the best service person I have deal More

by lennytheroux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Mar 08, 2024 -

Ira Lexus Danvers responded

We're delighted to hear about your positive experience with our service department and specifically with Jennifer. It's fantastic that she has provided you with great service, showcasing knowledge and efficiency. We appreciate your feedback, and we'll be sure to recognize Jennifer for her outstanding assistance. Thank you for choosing us, and we look forward to serving you in the future!

March 01, 2024

It was my first time at the dealership. It was very clean and well organized. Everyone was helpful and friendly More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Mar 03, 2024 -

Ira Lexus Danvers responded

We're pleased to hear that your first experience at the dealership was positive. It's great that you found the place clean, and well-organized, and that everyone was helpful and friendly. We appreciate your business and look forward to serving you again in the future!

March 01, 2024

Have been here for years with 5 cars. Love the service people. Never a problem. Absolutely love Brendan who always takes great care of me and my dog Henry. Whole staff so friendly and mak More

by Altamira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Service Rep
Mar 07, 2024 -

Ira Lexus Danvers responded

It's wonderful to hear about your positive and long-standing experience at the Lexus dealership with Brendan and the rest of the staff. The fact that they go the extra mile to make you and even your dog, Henry, feel welcome and cared for speaks volumes about our dedication to customer service. Wishing you and Henry many more enjoyable miles in your Lexus!

February 28, 2024

Very efficient and professional service department helps owners of Lexus vehicles keep cars in the road-perfect condition well beyond expected mileage. An expensive but worthy investment in one’s comfort an More

by Mirkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellerino, Mark Mclean
Mar 02, 2024 -

Ira Lexus Danvers responded

Thank you for sharing your positive feedback about the efficient and professional service department at Lexus. It's wonderful to hear that we help owners like you keep your vehicles in road-perfect condition well beyond expected mileage. Your commitment to maintaining your car for comfort and safety is indeed a worthy investment. Safe travels!

February 28, 2024

Great service made process very easy! Staff extremely helpful and willing to go the extra mile! More

by Krush4211@aol.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Banich, Bob Cunningham, Nicolette Moriarty, Mike Walsh
Mar 02, 2024 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 25, 2024

Top rate dealership! I’m very pleased with the whole car buying experience at Ira Lexus! My Sales Consultant, Tom Chausse, did a superb job during the whole process, espe More

by Gary Haynes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Banich, Thomas Chausse
Feb 28, 2024 -

Ira Lexus Danvers responded

We're thrilled to hear about your top-rate experience at Ira Lexus of Danvers! It's fantastic that the whole car-buying process, especially the trade-in of two vehicles, was a success. Tom, your Sales Consultant, did a superb job, contributing to your overall satisfaction. We appreciate your positive feedback, and Ira Lexus of Danvers looks forward to a long-term relationship with you. Enjoy your new vehicle, and we're grateful for your loyalty!

February 23, 2024

Always professional and courteous. Service department keeps you up to date on issues and well informed. Mark McLean was very helpful with a service issue I recently had. More

by kr18golf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Feb 27, 2024 -

Ira Lexus Danvers responded

We're pleased to hear about your consistently professional and courteous experiences with our service department. Keeping you informed and addressing any service issues are priorities for us, and we're glad that Mark was very helpful in resolving the issue you recently had. Thank you for choosing us, and we appreciate your positive feedback!

February 23, 2024

Always pleasant and willing to provide explanations of all service recommendations. Time estimates are always on target. More

by m.wright191
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Feb 27, 2024 -

Ira Lexus Danvers responded

We're delighted to hear that your experience with us has been consistently pleasant and that our team is always willing to provide explanations for service recommendations. It's great to know that our time estimates align with your expectations. We appreciate your feedback and look forward to continuing to provide you with excellent service in the future!

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