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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
1,004 Reviews
Call Service Center (978) 739-8705

1,004 Reviews of Ira Lexus Danvers - Service Center

Sort by
March 25, 2025

I've purchased a couple of new Lexus vehicles from Ira / Danvers and have always had great experiences with their service department. From convenient appointments to follow-up reminders, pleasant drop-off e More

by Frank P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Moy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Coco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jen Perry, Customer Service Representative
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Mar 28, 2025 -

Ira Lexus Danvers responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

March 24, 2025

Great service, prompt service, I love going to service there. I love my custom service representative. They always clean the car for you. More

by samnjubi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Cunningham
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Mar 27, 2025 -

Ira Lexus Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! We are always more than happy to assist you if anything else comes up. Take care!

March 22, 2025

Thorough, organized, friendly and supporting. I appreciate the loaner car too. This is enough said. More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
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Mar 24, 2025 -

Ira Lexus Danvers responded

Hello Lynn, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 22, 2025

Excellent customer service and great communication on what is being done on the vehicle. Quickly in and out. More

by Psilva088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
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Mar 24, 2025 -

Ira Lexus Danvers responded

Hi, we are pleased to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 21, 2025

Service dept coujd use some streamlinng. It us not an effucuent operation in my opinion More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryanna
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Mar 22, 2025 -

Ira Lexus Danvers responded

Hello Nancy, we appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out to our General Manager, solszewski@advantagecars.com so we can work toward a resolution.

March 20, 2025

Great work and the service person was very helpful and very efficient kept me updated More

by Ola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorena Choum
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2025 -

Ira Lexus Danvers responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 19, 2025

Excellent service. My wife had tire issue and spoke to Rich in service and he was fantastic. Problem resolved.I have gone to quite a few dealer service centers but this More

by trpsparky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich in service
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Mar 22, 2025 -

Ira Lexus Danvers responded

Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 19, 2025

Wait time was extreme long 3 hours. However they did fill my gas tank for the extended wait time. More

by moodybeth8076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryanna
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Mar 22, 2025 -

Ira Lexus Danvers responded

We apologize for the extended service time needed with your vehicle. We would like to offer you a complimentary service for the inconvenience, please reach out to Rick Chase, rchase@group1auto.com 978-739-8619. Thank you.

March 18, 2025

Committed to great customer service and help work with me regarding price and efficiency. Very communicative with VM and txt and email More

by CB Joye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Chausse
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2025 -

Ira Lexus Danvers responded

Hi Joye, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

March 18, 2025

The attention given at the service department was exceptional. As always they make each visit a smooth experience. The communication is at it best. More

by pcreste43
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Report | Print
Mar 22, 2025 -

Ira Lexus Danvers responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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