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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
871 Reviews

871 Reviews of Ira Lexus Danvers - Service Center

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March 10, 2024

Always great service and always done promptly and on time. Happy Lexus customer here. No complaints. More

by rooseveltdunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Mar 13, 2024 -

Ira Lexus Danvers responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 07, 2024

Dennis is always very helpful and thorough. I appreciate his help and willingness to discuss options. More

by Famiglietti1
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
Mar 10, 2024 -

Ira Lexus Danvers responded

We're pleased to hear that Dennis has consistently provided helpful and thorough assistance. It's great that you appreciate his willingness to discuss options with you. Customer satisfaction is a top priority, and we're grateful for your positive feedback. Thank you for choosing us, and we look forward to serving you again!

March 07, 2024

Cassidy An at the service counter was very helpful & pleasant. Nice loaner car. I would definitely recommend Ira Lexus! More

by healdhill
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy An
Mar 12, 2024 -

Ira Lexus Danvers responded

It's great to hear about your positive experience with Cassidy at the service counter and the pleasant assistance you received. We are glad the loaner car was a nice addition to your experience. Thank you for recommending Ira Lexus! Safe travels!

March 05, 2024

Availability is great. We can always get an appointment when we need to and the car is always ready when promised. More

by Jfbagley13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Mar 09, 2024 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 03, 2024

Great service dept. I have been dealing with Jennifer Perry and she is fantastic. She is very knowledgeable and efficient. Definitely the best service person I have deal More

by lennytheroux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Mar 08, 2024 -

Ira Lexus Danvers responded

We're delighted to hear about your positive experience with our service department and specifically with Jennifer. It's fantastic that she has provided you with great service, showcasing knowledge and efficiency. We appreciate your feedback, and we'll be sure to recognize Jennifer for her outstanding assistance. Thank you for choosing us, and we look forward to serving you in the future!

March 03, 2024

I made the appointment I showed up 15 minutes early . Talked to service Person , he gave me a loaner car . Went to Breakfast ,after 45 minutes , I was notified that my car was ready . Went back to th More

by Scooter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy An
Mar 08, 2024 -

Ira Lexus Danvers responded

We're delighted to hear about your efficient and seamless experience with our dealership. It's great that the appointment process, loaner car arrangement, and service were all handled smoothly. We appreciate your feedback, and we're glad we could provide you with a quick and convenient service experience. Thank you for choosing us, and we look forward to serving you again in the future!

March 01, 2024

It was my first time at the dealership. It was very clean and well organized. Everyone was helpful and friendly More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Mar 03, 2024 -

Ira Lexus Danvers responded

We're pleased to hear that your first experience at the dealership was positive. It's great that you found the place clean, and well-organized, and that everyone was helpful and friendly. We appreciate your business and look forward to serving you again in the future!

March 01, 2024

Have been here for years with 5 cars. Love the service people. Never a problem. Absolutely love Brendan who always takes great care of me and my dog Henry. Whole staff so friendly and mak More

by Altamira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Service Rep
Mar 07, 2024 -

Ira Lexus Danvers responded

It's wonderful to hear about your positive and long-standing experience at the Lexus dealership with Brendan and the rest of the staff. The fact that they go the extra mile to make you and even your dog, Henry, feel welcome and cared for speaks volumes about our dedication to customer service. Wishing you and Henry many more enjoyable miles in your Lexus!

February 28, 2024

Very efficient and professional service department helps owners of Lexus vehicles keep cars in the road-perfect condition well beyond expected mileage. An expensive but worthy investment in one’s comfort an More

by Mirkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellerino, Mark Mclean
Mar 02, 2024 -

Ira Lexus Danvers responded

Thank you for sharing your positive feedback about the efficient and professional service department at Lexus. It's wonderful to hear that we help owners like you keep your vehicles in road-perfect condition well beyond expected mileage. Your commitment to maintaining your car for comfort and safety is indeed a worthy investment. Safe travels!

February 23, 2024

Always pleasant and willing to provide explanations of all service recommendations. Time estimates are always on target. More

by m.wright191
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Feb 27, 2024 -

Ira Lexus Danvers responded

We're delighted to hear that your experience with us has been consistently pleasant and that our team is always willing to provide explanations for service recommendations. It's great to know that our time estimates align with your expectations. We appreciate your feedback and look forward to continuing to provide you with excellent service in the future!

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