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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
894 Reviews
Call Service Center (978) 739-8705

894 Reviews of Ira Lexus Danvers - Service Center

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March 01, 2024

It was my first time at the dealership. It was very clean and well organized. Everyone was helpful and friendly More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Report | Print
Mar 03, 2024 -

Ira Lexus Danvers responded

We're pleased to hear that your first experience at the dealership was positive. It's great that you found the place clean, and well-organized, and that everyone was helpful and friendly. We appreciate your business and look forward to serving you again in the future!

February 28, 2024

Very efficient and professional service department helps owners of Lexus vehicles keep cars in the road-perfect condition well beyond expected mileage. An expensive but worthy investment in one’s comfort an More

by Mirkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellerino, Mark Mclean
Report | Print
Mar 02, 2024 -

Ira Lexus Danvers responded

Thank you for sharing your positive feedback about the efficient and professional service department at Lexus. It's wonderful to hear that we help owners like you keep your vehicles in road-perfect condition well beyond expected mileage. Your commitment to maintaining your car for comfort and safety is indeed a worthy investment. Safe travels!

February 23, 2024

Always professional and courteous. Service department keeps you up to date on issues and well informed. Mark McLean was very helpful with a service issue I recently had. More

by kr18golf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Feb 27, 2024 -

Ira Lexus Danvers responded

We're pleased to hear about your consistently professional and courteous experiences with our service department. Keeping you informed and addressing any service issues are priorities for us, and we're glad that Mark was very helpful in resolving the issue you recently had. Thank you for choosing us, and we appreciate your positive feedback!

February 23, 2024

Always pleasant and willing to provide explanations of all service recommendations. Time estimates are always on target. More

by m.wright191
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Feb 27, 2024 -

Ira Lexus Danvers responded

We're delighted to hear that your experience with us has been consistently pleasant and that our team is always willing to provide explanations for service recommendations. It's great to know that our time estimates align with your expectations. We appreciate your feedback and look forward to continuing to provide you with excellent service in the future!

February 22, 2024

Take my Lexus here for every service and they are always great! Never any issues More

by Justin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Barrantes
Report | Print
Feb 24, 2024 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 22, 2024

Fantastic service. Quick and easy for me. Car was was very appreciated. Thank you very much More

by Cerreta2895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy An
Report | Print
Feb 25, 2024 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a fantastic experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 22, 2024

The staff are always very professional, friendly and accommodating. I have used Ira Lexus since I purchased my Lexus in 2015. Please bring back the RX! More

by Sammadeiros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Feb 24, 2024 -

Ira Lexus Danvers responded

We appreciate your continued trust in our dealership and are glad to hear about your positive experiences with our staff. Your feedback is important to us, and we understand your sentiment about the RX. We're here to assist you, and we value your loyalty as a customer. Thank you for choosing Ira Lexus of Danvers!

February 21, 2024

Brandon has always been knowledgeable, helpful & accommodating. It is so great to work wth him! More

by Carol
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan DeAngelis
Report | Print
Feb 24, 2024 -

Ira Lexus Danvers responded

We're pleased to hear that Brandon has consistently provided you with knowledgeable, helpful, and accommodating service! Customer satisfaction is our top priority, and we're grateful for your positive feedback. Thank you for choosing us, and we appreciate your ongoing trust and support!

February 18, 2024

Very kind and helpful when I went in to have my second key programmed and a service. More

by Jenn P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy An
Report | Print
Feb 23, 2024 -

Ira Lexus Danvers responded

Thank you for the kind words Jenn! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 15, 2024

Jennifer Perry was excellent- wonderful customer service! ! Very accommodating dealership and friendly. Can’t say enough!! More

by amvr103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Report | Print
Feb 17, 2024 -

Ira Lexus Danvers responded

We're thrilled to hear about your excellent experience with Jennifer and our dealership! Providing wonderful customer service and being accommodating are top priorities for us. Thank you for your kind words, and we'll be sure to pass along your appreciation to Jennifer. We appreciate your business and look forward to serving you again in the future!

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