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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
863 Reviews

863 Reviews of Ira Lexus Danvers - Service Center

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January 10, 2024

Great service as always Denise has been A+ as always. Thanks for timely and great experience. More

by wlucy56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denis
Jan 11, 2024 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Denise provided A+ assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 10, 2024

I bought a used Lexus w/ a service warranty. I had an issue w/ it . I called got an appt. next day . I was helped by Dennis P. He called and got fixed approved , but I had an appt . Set me up wi More

by toby6214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
Jan 12, 2024 -

Ira Lexus Danvers responded

It's great to hear about your positive experience with our service, especially with Dennis. It's fantastic that he not only got the necessary approvals for your vehicle but also set you up with a loaner and made the entire process smooth and pleasant. We appreciate your business. We are excited to help you in the future.

January 10, 2024

Great experience. The technician was polite, professional, listened to my concerns and explained the process. Work was completed in good time with no issues. More

by john_baia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakotah Killam
Jan 12, 2024 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 10, 2024

I brought my car in last week to swap over from my summer wheel setup to my winter setup. I had no previous issues with my suspension until after I picked up my car from them. The technician said they found More

by cscnnr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Carbone
Jan 16, 2024 -

Ira Lexus Danvers responded

Thank you for your feedback regarding the last service visit. We understand that you have spoken with our service management team already regarding the concern. If you have further questions please feel free to reach out to Rick Chase, rchase@group1auto.com, or Joan Smith, joans@group1auto.com

January 09, 2024

They are consistent in excellence for quality of work and customer service. I am confident that they will service my vehicles correctly each time. They treat me very courteously every time. I always go the More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Deangelis
Jan 10, 2024 -

Ira Lexus Danvers responded

It's fantastic to hear about the consistent excellence in both the quality of work and customer service you receive at Ira Lexus of Danvers! Feeling confident in their ability to service your vehicles correctly every time speaks volumes about our reliability. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 08, 2024

Very friendly staff honest service pricing. Serviced my Lexus gx470 quickly and at a reasonable price. More

by jeremyrada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Quinn
Jan 10, 2024 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 06, 2024

The service was outstanding. I used Lexus roadside assistance to tow my car to the dealership. The dealership was expecting my vehicle. Cassidy kept me informed of everything, an More

by Indigoangel777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy
Jan 10, 2024 -

Ira Lexus Danvers responded

That's fantastic to hear you had top-notch service from start to finish! It's great to hear that Cassidy and Ira Lexus of Danvers were so attentive and proactive in handling your car troubles. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 05, 2024

Service on my Lexus UX 250h was scheduled with an IRA Lexus of Danvers service manager the day before the date of service. I drove over an hour to the dealership for the 11 A.M. service only to be told a More

by llorion59
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure
Jan 09, 2024 -

Ira Lexus Danvers responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jan 09, 2024 -

Ira Lexus Danvers responded

Thank you for sharing your service experience with us. We apologize for the booking concerns and for not fulfilling the time commitments as needed. Please reach out to the service management team so we can better serve you to ensure this is resolved to your satisfaction. Rick Chase, rchase@group1auto.com or Joan Smith, joans@group1auto.com or 978-739-8619. Willy Moy General Manager WMoy@Group1Auto.com

January 04, 2024

Excelente me gusta el dealesr muy amable lo refiero a mis amigos y familiares y More

by Raúl
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Palmerin
Jan 09, 2024 -

Ira Lexus Danvers responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jan 09, 2024 -

Ira Lexus Danvers responded

Thank you for the positive feedback. Looks like you may have scored us incorrectly based on the comments and other scoring criteria. Kindly correct the employee selected as well, the one listed is no longer with the company for many years. Should you have more questions or concerns please reach out to me directly. Willy Moy, General Manager, wmoy@group1auto.com. Willy Moy General Manager WMoy@Group1Auto.com

December 30, 2023

Great customer service, I worked with Nick and he had a very warm and welcoming presence More

by arorasagar184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Jan 03, 2024 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Nick provided warm and welcoming assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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