Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Ira Lexus Danvers - Service Center

Danvers, MA

4.8
906 Reviews
Call Service Center (978) 739-8705

906 Reviews of Ira Lexus Danvers - Service Center

Sort by
November 29, 2023

From the sales person to the service dept I have experienced the best service and support More

by Jonp5152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Dec 01, 2023 -

Ira Lexus Danvers responded

We are thrilled to hear that you had the best experience in both our service and sales departments! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 29, 2023

Service dept is excellent. Brendan deAngelis Always efficient fair and great communicator. Easy to make appt. Ready for me when I arrive. More

by Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan deAngelis
Report | Print
Dec 01, 2023 -

Ira Lexus Danvers responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 27, 2023

Dennis in service at Lexus is always excellent. I have been servicing my 2 cars here for over 10 years! More

by Goldengirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
Report | Print
Nov 30, 2023 -

Ira Lexus Danvers responded

That's wonderful to hear about your long-standing positive experience with Dennis at Ira Lexus of Danvers! Building a decade-long relationship with a service provider speaks volumes about the quality of service they provide. Thank you for your loyalty and business!

November 25, 2023

This dealership is very friendly and reasonable in price when your car has a problem. More

by mthimothee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclaughlin
Report | Print
Nov 28, 2023 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 24, 2023

The service was excellent from the moment that I pulled into the service bay to the delivery of my vehicle after the service. Both Brandon and Manny were super friendly and understanding of my concerns a More

by Rnichols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan DeAngelis, Manuel Rosa
Report | Print
Nov 30, 2023 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Brandon and Manny provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 22, 2023

The service at Lexus/Peabody is phenomenal. Dennis Pellagrino goes above and beyond for his customers. He’s great to work with. More

by Kaphelan30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DennisPellegrino
Report | Print
Nov 29, 2023 -

Ira Lexus Danvers responded

It's fantastic to hear about your phenomenal service experience at Ira Lexus of Danvers and especially about Dennis' exceptional service! When a service advisor goes above and beyond for customers, it truly enhances the overall experience. Thank you for your business!

November 21, 2023

IRA Lexus of Danvers service department has a fantastic team providing a great experience. Beginning with the scheduling rep through the service coordinator to the valet everyone was professional, I wou More

by dave.silvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Nov 23, 2023 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 21, 2023

Very slow to wait on me when I arrived, that needs to improve, basically ignored More

by kdasho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Nov 23, 2023 -

Ira Lexus Danvers responded

Thank you for your comments regarding your last service visit. We apologize for the extended wait times and will work with the team to address the wait times. Please reach out to our service management team to review this with you in more detail. Rick Chase, rchase@group1auto.com or 978-739-8619.

November 21, 2023

This is my second Lexus, and have been very satisfied with their service. Employees are always very friendly and knowledgeable More

by lois.goral
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Budrey
Report | Print
Nov 21, 2023 -

lois.goral responded

This is my second Lexus, and have been very satisfied with their service. Employees are always very friendly and knowledgeable

Nov 21, 2023 -

lois.goral responded

This is my second Lexus, and have been very satisfied with their service. Employees are always very friendly and knowledgeable

Nov 22, 2023 -

Ira Lexus Danvers responded

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your continued business and look forward to your next visit!

November 21, 2023

I had the transmission oil flush and replacement. The service advisor Mark was helpful and provided detail when I asked for update. The work took a bit longer than I was told but it looked like the More

by Istwofivezero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Nov 23, 2023 -

Ira Lexus Danvers responded

It's great to hear that Mark was helpful and kept you informed during the transmission oil flush and replacement. Sometimes, thorough work can take a bit longer, but it's reassuring when it results in a job well done. Thank you for your business!

1
...
61
62
63
...
91