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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
862 Reviews
Call Service Center (978) 739-8705

862 Reviews of Ira Lexus Danvers - Service Center

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October 26, 2023

Great crew in Danvers. It’s nice to have the ability to have the same service tech. Dennis Pellegrino does a great job, More

by Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
Report | Print
Nov 01, 2023 -

Ira Lexus Danvers responded

Having a great crew and the ability to work with the same service technician can provide a sense of continuity and trust in the service department. It's great to hear that Dennis does a great job. Thank you!

October 25, 2023

Cassidy was really great and helpful. Answered all my questions, and made sure i understood everything. More

by Hanquach10
Recommend Dealer
Yes
Employees Worked With
Cassidy An
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Oct 31, 2023 -

Ira Lexus Danvers responded

We are glad to hear that Cassidy was great and helpful, answering all your questions and ensuring you understood everything. Excellent customer service, especially with clear communication, can make a significant difference. Your feedback is appreciated!

October 24, 2023

Jennifer Perry is there he best! She always makes my service experience an excellent one, More

by Slfm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry- five stars
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Oct 31, 2023 -

Ira Lexus Danvers responded

It's great to hear that Jennifer is the best and consistently makes your service experience excellent. A dedicated service advisor like Jennifer can greatly enhance the overall service experience. Your positive feedback is much appreciated!

October 23, 2023

Always a positive experience - whether my car needs a simple oil change or something more. More

by J
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Brendan, Joan Smith, Rick Chase
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Oct 25, 2023 -

Ira Lexus Danvers responded

We are glad to hear that you consistently have a positive experience, whether it's for a simple oil change or more extensive service. Reliable and positive experiences at Ira Lexus of Danvers are essential for maintaining your vehicle and your peace of mind. Your continued satisfaction is important!

October 23, 2023

Great service. Mark was very nice and I was in and out very easy. Thank you More

by cgoodhue02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Oct 24, 2023 -

Ira Lexus Danvers responded

It's wonderful to hear that you received great service from Mark and that your experience was easy and efficient. Thank you for taking the time to share your positive feedback.

October 23, 2023

My advisor Dennis P is very detailed when I bring my car in for service. Excellent service every time I see him. More

by lenp978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
Report | Print
Oct 25, 2023 -

Ira Lexus Danvers responded

It's fantastic to hear that your advisor, Dennis provides you with detailed and excellent service every time you visit. Attention to detail and consistency in service can greatly enhance the customer experience. Your positive experience is important!

October 23, 2023

Service adviser Brendan DAngelisis a great adviser and always makes sure my vehicle is properly maintained and all services are timely completed More

by Frankdicensocpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Middleton
Report | Print
Oct 24, 2023 -

Ira Lexus Danvers responded

It's great to hear that service adviser Brendan has consistently provided excellent service, ensuring your vehicle is properly maintained and that all services are completed in a timely manner. Having a reliable and attentive service advisor is valuable for the care of your vehicle. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 21, 2023

On time appointment. Wait time for service as estimated. Excellent and quiet waiting room with comfortable chairs and side room for desk work. Plentiful snacks and bevera More

by PS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Diangelis,Service Dept.
Report | Print
Oct 24, 2023 -

Ira Lexus Danvers responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

October 18, 2023

Very professional service Dept. Always accommodating, waiting room clean, comfortable with snacks available. All in all pleased. More

by Windsway50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Oct 20, 2023 -

Ira Lexus Danvers responded

We're delighted to hear that you had a positive experience with our service department. Your satisfaction is our priority, and we appreciate your kind words. We're here to help!

October 18, 2023

The service at Lexus dealership is nothing less than a gold standard. I highly recommend them as the professionalism is top notch. More

by Ddelaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean, Tom Middleton
Report | Print
Oct 19, 2023 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a gold standard experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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