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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
862 Reviews
Call Service Center (978) 739-8705

862 Reviews of Ira Lexus Danvers - Service Center

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October 18, 2023

My visit to IRA Lexus was very satisfying. My service advisor Brendan Deangelis was professional at his job and explained everything to me that was done to my Lexus.He made my visit a pleasant More

by chrisaucone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Deangelis
Report | Print
Oct 19, 2023 -

Ira Lexus Danvers responded

We are delighted to hear that your visit to IRA Lexus of Danvers was so satisfying! It's great to know that Brendan, your service advisor, was professional and took the time to explain everything about the service to you. A pleasant experience is always appreciated when it comes to vehicle service. Enjoy your Lexus, and safe travels!

October 18, 2023

Service was prompt and no overselling. And I was notified the result of the inspection by text. The waiting room is comfortable and had good drinks and snacks for my kids to wait without a More

by Peg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Deangelis
Report | Print
Oct 20, 2023 -

Ira Lexus Danvers responded

It's great to hear that you had a prompt and transparent service experience without any upselling. The convenience of receiving updates via text and having a comfortable waiting room with refreshments certainly adds to a positive experience. Your feedback is much appreciated!

October 17, 2023

I rate the Ira Lexus dealership and service department very highly because it has excellent diagnostic and world class service delivery and customer support center. More

by donregisozalli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Report | Print
Oct 19, 2023 -

Ira Lexus Danvers responded

We greatly appreciate your high rating and kind words for Ira Lexus of Danvers and our service department. Providing excellent diagnostic capabilities and world-class service delivery is a top priority for us, as is offering exceptional customer support. Your satisfaction is our goal, and we look forward to continuing to provide you with top-notch service and support. Thank you for your positive feedback!

October 16, 2023

Jennifer Perry and Tom were very professional. They were very helpful during this unexpected event. More

by BMurray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer perry
Report | Print
Oct 17, 2023 -

Ira Lexus Danvers responded

It's great to hear that Jennifer and Tom provided you with professional and helpful service during your unexpected event. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 16, 2023

Dennis is alway a pleasure to work with. He is Knowledgeable and professional. Will continue to work with him in the future. More

by Jamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis P
Report | Print
Oct 17, 2023 -

Ira Lexus Danvers responded

Thank you for your kind words about Dennis! We're delighted to hear that he's always a pleasure to work with and that you find him knowledgeable and professional. Your continued partnership and trust are highly appreciated. We're here to provide exceptional service and support, and we look forward to working with you in the future. Thank you for choosing us!

October 14, 2023

Excellent service, helpful staff, great waiting room. I’m always satisfied when I bring my car in for service. More

by Cottingfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Oct 17, 2023 -

Ira Lexus Danvers responded

We greatly appreciate your feedback! It's wonderful to hear that you consistently receive excellent service, find the staff helpful, and enjoy the great waiting room. Your satisfaction is important to us, and we're here to provide you with excellent service for all your future needs. Thank you for choosing us!

October 10, 2023

Mark McLean was very good Communicated well The service provided was prompt He was very helpful More

by Mvalenza53
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Oct 12, 2023 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Mark provided good communication and helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 09, 2023

Once again the service exceeded my expectations! Kudos to service advisor Mark McLean as he always goes above and beyond-thanks Mark! More

by Lexusfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Oct 11, 2023 -

Ira Lexus Danvers responded

It's wonderful to hear that the service once again exceeded your expectations! Kudos to service advisor Mark for consistently going above and beyond. Exceptional service like this truly makes a difference. Your well-maintained vehicle will continue to serve you well!

October 07, 2023

Had a 59. 95 oil change offer and was charged regular price with random charges and write up invoice did not reflect the offer at all even when I reminded servi More

by JL
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Nick Budrey
Report | Print
Oct 09, 2023 -

Ira Lexus Danvers responded

Thank you for providing us with input regarding your service visit. We apologize for the oversight and would like to rectify it. Please reach out to our service management team, Rick Chase, rchase@group1auto.com or 978-739-8619. Thank you, Willy Moy, General Manager

October 06, 2023

Friendly, knowledgeable and responsive customer service. Waiting area is clean and comfortable. Good overall experience. More

by Harruda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan DeAngelis
Report | Print
Oct 10, 2023 -

Ira Lexus Danvers responded

Thank you for the kind words! We are excited to hear that we were able to provide you with a good experience!

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