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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
906 Reviews
Call Service Center (978) 739-8705

906 Reviews of Ira Lexus Danvers - Service Center

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October 10, 2023

Mark McLean was very good Communicated well The service provided was prompt He was very helpful More

by Mvalenza53
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Oct 12, 2023 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Mark provided good communication and helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 09, 2023

Once again the service exceeded my expectations! Kudos to service advisor Mark McLean as he always goes above and beyond-thanks Mark! More

by Lexusfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Oct 11, 2023 -

Ira Lexus Danvers responded

It's wonderful to hear that the service once again exceeded your expectations! Kudos to service advisor Mark for consistently going above and beyond. Exceptional service like this truly makes a difference. Your well-maintained vehicle will continue to serve you well!

October 07, 2023

Had a 59. 95 oil change offer and was charged regular price with random charges and write up invoice did not reflect the offer at all even when I reminded servi More

by JL
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Nick Budrey
Report | Print
Oct 10, 2023 -

Ira Lexus Danvers responded

Thank you for providing us with input regarding your service visit. We apologize for the oversight and would like to rectify it. Please reach out to our service management team, Rick Chase, rchase@group1auto.com or 978-739-8619. Thank you, Willy Moy, General Manager

October 06, 2023

Friendly, knowledgeable and responsive customer service. Waiting area is clean and comfortable. Good overall experience. More

by Harruda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan DeAngelis
Report | Print
Oct 10, 2023 -

Ira Lexus Danvers responded

Thank you for the kind words! We are excited to hear that we were able to provide you with a good experience!

October 05, 2023

I had a good experience. In particular, Dennis took very good care of me. I’m a longtime, loyal customer More

by Jkvedar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pelligrino
Report | Print
Oct 06, 2023 -

Ira Lexus Danvers responded

We are thrilled that Dennis provided you with a good service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

October 04, 2023

Terrible. 2-1/2 hrs for oil change for which I had an appointment. Happens every time. Won't be going back. Nor will I buy from them when I'm ready for my next More

by bob
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Mclean
Report | Print
Oct 10, 2023 -

Ira Lexus Danvers responded

Thank you for providing your candid feedback. We apologize for the service wait time, we’d like to review this with you in detail. Please reach out to our service management team. Rick Chase, rchase@group1auto.com 978-739-8619 or Joan Smith, Joans@group1auto.com 978-739-8618

October 04, 2023

Took too long to do the work based upon the work that was scheduled but was Worth the wait. Thanks More

by mollyonhaymeadow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Oct 05, 2023 -

Ira Lexus Danvers responded

It sounds like you had to wait longer than expected for some work to be done on your vehicles, but in the end, you found it to be worth the wait. Sometimes, delays can occur due to various factors, but it's good to know that the quality of the work met your expectations. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 02, 2023

Always Excellent/Always Professional, prompt, courteous and they answer all questions. I would recommend IRA to anyone. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino and Brendan Deangelis
Report | Print
Oct 04, 2023 -

Ira Lexus Danvers responded

It's truly wonderful to hear that you always have an excellent, professional, prompt, and courteous experience with Ira Lexus of Danvers. Thank you for sharing your glowing review! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 29, 2023

Brandon was absolutely amazing, I walked in upset and I left with a smile on my face. Shoutout to Brandon 🤩 More

by Tawanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan DeAngelis
Report | Print
Oct 03, 2023 -

Ira Lexus Danvers responded

It's wonderful to hear that Brandon provided you with an amazing experience and turned your frown upside down. Great customer service can make a significant difference, and it sounds like Brandon went above and beyond to ensure your satisfaction. We're here to help and ensure you have the best experience possible!

September 28, 2023

Great customer service, the staff is always friendly and always makes sure that they do everything in their power to make right of any situation More

by DJBLOCKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
Report | Print
Oct 04, 2023 -

Ira Lexus Danvers responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

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