Ira Lexus Danvers - Service Center

Teresa Mullen is a very, very, very poor representation of the quality and excellence that I believe your dealership prides itself on. I have never had such an unpleasant experience getting my car serviced of the quality and excellence that I believe your dealership prides itself on. I have never had such an unpleasant experience getting my car serviced as I did in dealing with Teresa Mullen. She has the most unprofessional attitude I have ever dealt with at Ira. She was very sarcastic about answering questions and even quick tempered and impatient with some of my concerns about the work being done, I felt like I was getting royally ripped off and I have never experienced this treatment at anytime by any other employee, not my salesman, finance manager all top notch. I have been a customer for several years and I believe she is fairly new so in the future I will avoid her and insist on dealing with a more pleasant, knowledgeable employee. In speaking with friends who also patronize Ira Lexus I have heard the same concerns. Maybe a word from the management on how to treat a paying customer may be helpful. I will give your service department another try, but steer clear of Teresa. If all else fails I will be using Herb Chambers. More

I had a great experience at Ira lexus of Danvers. Brought my car in for repairs my mirrors were not working - they needed to order a new set of them.They called me when the new set was in gave me a loaner ca my car in for repairs my mirrors were not working - they needed to order a new set of them.They called me when the new set was in gave me a loaner car to use for the day.( no time off from work) it was great. Came back later that day my car was ready (washed & cleaned). The service person that check my car in was very courtious.My experience at Ira lexus (Danvers) from buying my car there along with service has been a very pleasant one. Thank you John Mullen More