Ira Lexus of Danvers

My service with Dennis P was amazing and I was very impressed with the quality of their serviced. I was kept in touch through out the duration. impressed with the quality of their serviced. I was kept in touch through out the duration. More

I had an appointment at Lexus of Danvers on a Saturday, only to get a call shortly before saying they couldn’t take me because they let in too many walk-ins. Completely unacceptable—appointments should be only to get a call shortly before saying they couldn’t take me because they let in too many walk-ins. Completely unacceptable—appointments should be prioritized, not pushed aside for walk-ins. I had to reschedule and rearrange my day for no reason. When I came back two days later, it got worse. I picked up my car to find my key completely broken—in two pieces. The dealership claimed it was already broken and conveniently had a video showing a “crack” before service began (dealership - feel free to audit with all the security cameras I arrived at 8:25am). In all my years of servicing my car at Lexus, I’ve never once been shown a video of my key until now. The timing is highly suspicious and raises real concerns about whether the damage happened during service and they took a video after the fact to cover themselves. To make matters even more frustrating, they claimed I had never been to this location before. I’ve serviced my vehicle at over six Lexus dealerships across multiple states—and only at Lexus. My history should be in their system. The fact that they couldn’t find it or acknowledge it shows either poor recordkeeping or an unwillingness to be transparent. Overall, very disappointing experience. Based on how this was handled, I cannot recommend this dealership. More

Very fast and great service. Got a video and a list of items that were checked and passed. Got a free car wash as well as snacks to go along with the whole experience! Overall am Got a video and a list of items that were checked and passed. Got a free car wash as well as snacks to go along with the whole experience! Overall amazing More

Joe and Abraham in the service arrival department wee fabulous! I will continue coming to your service department when I need too! Also will recommend Ira lexus of Danvers fabulous! I will continue coming to your service department when I need too! Also will recommend Ira lexus of Danvers More

Did work as planned. Helpful on time. Efficient had loaner which was great Tyler was responsive Helpful on time. Efficient had loaner which was great Tyler was responsive More

This was a good service visit. In addition to getting an oil and filter change (at a discount) thanks), my advisors pointed out that I was due for a vehicle inspection. They saved In addition to getting an oil and filter change (at a discount) thanks), my advisors pointed out that I was due for a vehicle inspection. They saved me from an unnecessarily return trip, which I appreciate. I do have a question that is unrelated to this particular service visit: WHY US IT THAT YOU NEVER ASK FOR A REVIEW WHEN THINGS DO NOT GO WELL, SUCH AS WHEN CUSTOMER-FACING EMPLOYEES FAIL TO RETURN PHONE CALLS AND/OR FOLLOW-UP ON ISSUES? More

I had an air conditioning issue on a used RX 350 that I bought in January from Ira Lexus Danvers. They were courteous and helpful. Service said the part had to be overnighted so they gave me a courtesy veh bought in January from Ira Lexus Danvers. They were courteous and helpful. Service said the part had to be overnighted so they gave me a courtesy vehicle to use for the next three days. And didn’t charge me anything for the car or the completed service. That’s great Customer Service. More

4 Stars for Dealership. I would have given 5 but the sales person was bad so no for Kal. This is my six Lexus I’ve bought and it’s the first time I had a bad experience wi I would have given 5 but the sales person was bad so no for Kal. This is my six Lexus I’ve bought and it’s the first time I had a bad experience with a sales person. I knew from day one I should have asked for a different sales person, the post sale experience has been very stressful. Kal is very short, quick, abrupt and condescending. Zero people skills. He accused me of things that were his mistake I should have requested someone else from the moment I met him. More

We received immediate service, which seemed highly efficient and well-organized. We are snowbirds up from the south for the summer, but with a moment on the computer our service records and maintenan efficient and well-organized. We are snowbirds up from the south for the summer, but with a moment on the computer our service records and maintenance program pre-payment data were retrieved. We are very satisfied. More

Abraham is a professional Service Adviser. He did a great job handling everything with our issues IRA does a great job overall He did a great job handling everything with our issues IRA does a great job overall More