Ira Lexus of Danvers

Staff is attentive, listen and provide advise with appropriate information. They keep you posted on the status of the work while waiting. Courtesy services are avaliable and location is clean and orga appropriate information. They keep you posted on the status of the work while waiting. Courtesy services are avaliable and location is clean and organized More

Happy with my service but a very special shout out to Bryanna!! She is courteous, knowledgeable, efficient and absolute pleasure to work with. My absolute favorite person there. Keep that employee hap Bryanna!! She is courteous, knowledgeable, efficient and absolute pleasure to work with. My absolute favorite person there. Keep that employee happy. She represent you well More

Excellent customer service and was great at reassuring any questions and gave answers that were easy to understand. any questions and gave answers that were easy to understand. More

Great customer service , always polite, kind and professional the waiting area could use some separate workspaces with healthier snack options professional the waiting area could use some separate workspaces with healthier snack options More

Excellent experience from start to finish. The staff was professional, knowledgeable and respectful of my time. They answered all my questions, made the process smooth and transparent, ensured The staff was professional, knowledgeable and respectful of my time. They answered all my questions, made the process smooth and transparent, ensured. I was completely satisfied with my purchase. I would highly recommend this dealership to my friends and family. I would recommend my sale representative Robert Giovannucci. He is very helpful and knowledgeable in the entire process of buying my new RX350H Premium… . More

Everything goes smoothly and all the staffs are really knowledgeable and kind Waiting room is very clean and I enjoy free coffee. It was delicious! knowledgeable and kind Waiting room is very clean and I enjoy free coffee. It was delicious! More

The dealership people are terrific from sales people to mechanics to operator. Thank you, Brianna for going above and beyond to help me today. And Alex, thank you for always being available to answer our mechanics to operator. Thank you, Brianna for going above and beyond to help me today. And Alex, thank you for always being available to answer our questions or help put us online. More

Service agent was very helpful and accommodating. He got my car in a busy day without an appointment. The techs diagnosed the problem and fixed it quickly. He got my car in a busy day without an appointment. The techs diagnosed the problem and fixed it quickly. More

I have been a long customer of Ira Lexus. Each time I have service done on my vehicle. I am greeted with the valet who always make you feel like you’re their most important Especially Larry, Each time I have service done on my vehicle. I am greeted with the valet who always make you feel like you’re their most important Especially Larry, Tom, and Steve, who was in the drop off and pick up area.( he’s uncle Steve to my dog Gio) Although, Dennis Pellegrino, isn’t at Lexus- he’s at Toyota, he was still there for me to make my appointment when I reached out to him. The work is always done perfectly, the coffee is delish! All of the service employees were great! I’m very appreciative. Your customer service each time is always top notch!!! More

Great experience at IRA Lexus today - service advisor was very professional and helpful - thank you! very professional and helpful - thank you! More