Ira Lexus of Danvers

My Service Advisor, Mark McLean handled my RX350L service needs in his usual great fashion. He discussed with me what is suggested by the technician in detail, so I have a good knowledge for making a learned needs in his usual great fashion. He discussed with me what is suggested by the technician in detail, so I have a good knowledge for making a learned decision. Mark is m go-to guy. More

Always great service and very good customer experience! The service team is very professional and friendly! The service team is very professional and friendly! More

Dennis was really great. Very accommodating & answered all my questions and resolved any problems. Great service advisor. Very accommodating & answered all my questions and resolved any problems. Great service advisor. More

Great service today Abe and Brandon made it happen and get me out in a very timely way Thanks to both of them Reese Rickards get me out in a very timely way Thanks to both of them Reese Rickards More

Dealer was attentive, and tried to satisfy customers wishes. Salesperson was helpful explaining vehicle features and performance. wishes. Salesperson was helpful explaining vehicle features and performance. More

Bought my second Lexus there in 5 years. Both times the transaction and pick up were seamless. The service for my first car was fantastic for 5 years with the dealership offering courtesy Both times the transaction and pick up were seamless. The service for my first car was fantastic for 5 years with the dealership offering courtesy pick up and loaner while car is being serviced. I live over an hour away! More

Excellent sales experience with Jeff. My wife and I are pretty ancient techno phobes. Jeff took extra time to set up the car and explain things slowly and patiently. My wife and I are pretty ancient techno phobes. Jeff took extra time to set up the car and explain things slowly and patiently. More

The service department forgot to washed my car after serviced again. This can’t be accepted. I complained last serviced and thought they would fixed the process but no…… the management service teams nee serviced again. This can’t be accepted. I complained last serviced and thought they would fixed the process but no…… the management service teams needed to retraining the employees. I am not going to my car for the service again. Unacceptable More

I am a loyal customer because of the quality of the work, professionalism of the staff and the fact that work for the customer .. Dennis is a terrific service leader and I am looking forward to buying my nex professionalism of the staff and the fact that work for the customer .. Dennis is a terrific service leader and I am looking forward to buying my next Lexus from this dealership. More

Mark was a great person. He did what he could to help us. No complaints. Great job. About the dealer itself, didn't had a great experience. I bought a used car, 2017, differe He did what he could to help us. No complaints. Great job. About the dealer itself, didn't had a great experience. I bought a used car, 2017, different brand then lexus, after my car been total after an accident decide to buy the same car brand, which found at their dealership. After 2 weeks when we finally got the car had 2 big issues, car beeing in park pops up a message "shift the car in park" and a big noise from rear driver side when making left turn. Found out that one was rear driver side sway bar link is broken and rubbing on axel. Question to the inspection team, how did this car passed the inspection in your garage with this big safety problems? Thanks Mark got an arrangement with service department and scheduled it for replacement all this problems. And by the way, they treat you like nobody if you came in with no Lexus, kind "here is a lexus service, why you're here", long short story to until finally they understood that this is the car from their dealership, really bad customer service from person at 7am at the service department. (By the way i own a lexus as well) And now, another problem, since end of the june when i got my car and now is September, take out august month of no driving beeing away on vacation, real drive is been not even 2 months, i guess is thermostat need to be replaced. What a big frustration.... Never going to comeback at that dealer anymore. And that financial manager Brandon, who taught that you can talk to people that way????? You're in customer service business, you have to treat everyone the same, is not nice from a manager to hear words "because i said so", and his attitude...like treating us like i don't know.... me and my wife was feeling very uncomfortable at that point. I was almost about to cancel the deal completely, my wife just stopped me. I had few cars in my life bought, dealing with dealership, but like this experience with Ira Danvers lexus, never ever had. More