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Ira Lexus of Danvers

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.8
1,618 Reviews
We’re glad you found us! Here at Ira Lexus of Danvers we’re one of the premier new Lexus dealers in Danvers and used Lexus dealers in Danvers serving North Andover, Peabody, Danvers, and all the surrounding Massachusetts communities. Our Lexus dealer near Boston is here to exclusively serve you with our inventory, financing, service, etc. If you have any questions about either what we do or how we can help you, please don’t wait. Contact us on the phone, on our website, or in person. We’ll be happy to answer any inquiry you’ve got!
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101 Andover Street Route 114

Danvers, MA

01923

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Showing 1,618 reviews

September 19, 2024

Top tier service and professionalism. I was kept up to date throughout my entire visit.. More

by Jeanmcgonagle143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
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Sep 21, 2024 -

Ira Lexus of Danvers responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 19, 2024

The service visit was great. Our service manager handled all our concerns. How rude to yell at me for not writing enough words. More

by bdrsm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
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Sep 29, 2024 -

Ira Lexus of Danvers responded

bdrsm, Thank you for taking the time to share your positive feedback about this service visit. We're glad to hear that our service manager was able to address your concerns. We thank you for your business and your Five-star review and we look forward to providing great service again in the future!

September 18, 2024

Easy to schedule appointment for service. Ongoing communication with my service rep, Dennis, about maintenance was timely, detailed and honest from drop off to pick up. Arranging for a renta More

by Lil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
Report | Print
Sep 20, 2024 -

Ira Lexus of Danvers responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

September 18, 2024

Came in for 5K service. I had an appointment I was there for 3 hours. Place was clean and people were pleasant but 3 hours is ridiculous. More

by joe
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Schneider
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Sep 20, 2024 -

Ira Lexus of Danvers responded

Joe, Thank you for your feedback. While I’m pleased to hear you received good service, I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. Willy Moy General Manager WMoy@Group1Auto.com

September 18, 2024

Professional, excellent listeners, clean, well staffed, integrated local service, sales and support. Very pleased with all people I interacted with: Smooth sales process and handoff between Alex Baker, Ge More

by solitudest305
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Willy Moy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geoff Garden, Rick in service
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Sep 21, 2024 -

Ira Lexus of Danvers responded

Hi, we appreciate your positive review of your experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

September 18, 2024

Outstanding, reliable, helpful, accommodating, and truthful. Greeted immediately and congenially, service is delivered in the time promised or you can take the loaner and go about your business. Just More

by karenrose.f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan DeAngeles, Bryanna Bernard, Thomas Middleton
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Sep 21, 2024 -

Ira Lexus of Danvers responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

September 18, 2024

Excellent customer service! Mark was a pleasure to work with and will highly recommend him to my friends and family. More

by Kimjedrey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Ira Lexus of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! Thanks again for the recommendation, and have an amazing day!

September 17, 2024

Leaving Maine heading to New Jersey our NX broke down and was flat bedded to Ira Lexus. Met Dennis Pellegrino Assistant Service Manager. He was outstanding informed us of the problem and offered a loaner car More

by jlherr10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis,Pellegrino
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Sep 21, 2024 -

Ira Lexus of Danvers responded

Hi, thank you for taking the time to leave a review for us at Ira Lexus. We're happy we could meet your expectations! We hope to see you soon!

September 15, 2024

I love customer service at the dealership, always very patient and professional. The work on a car was done fast and efficient. More

by alexandra.zakharova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Deangelis
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Sep 17, 2024 -

Ira Lexus of Danvers responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

September 15, 2024

I had a great experience with Lexus. With the people that works there and very helpful by explaining everything. More

by lonescindy9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed
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Sep 17, 2024 -

Ira Lexus of Danvers responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

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