Ira Mazda

Fellow consumers and skeptics, My wife needed a car. Fellow consumers and skeptics, My wife needed a car. We went to every dealership in the area to test drive cars in our price range. It was a nightm Fellow consumers and skeptics, My wife needed a car. We went to every dealership in the area to test drive cars in our price range. It was a nightmare, as one would imagine the car-buying experience to be. Sub-par service from sales consultants that didn't care about us - and didn't know their product! Typical lines, negotiating tactics, etc. Made us sick to our stomachs and impossible to make a decision. Luckily, we eventually ended up at the Mazda Gallery, and ever better - Brian Ciavola jumped up to help us. Brian was the type of sales consultant we had high hopes and low expectations of finding. He didn't push us around, hound us, try to force us into a decision we weren't ready to make as all the others did - he seemed genuinely interested in learning about us, what we needed and helping us make the best decision for us. We were never rushed and were given the time and attention we deserved to feel comfortable making our decision. He showed us respect and gave us trust. In fact, he didn't even come on test drives with us. Price is obviously the primary criteria when buying a car - but a quality car buying experience goes a long way for me. I'm willing to pay a little more to build a quality relationship with a dealership that I trust and makes me feel like a valued customer. It never felt like anyone was "trying to sell us something" and believe me, I'm a skeptic. What I quickly came to realize was, "closing a deal as fast as possible" was not Brian's motivation. Odd for someone in sales to not be motivated by making the fastest sale possible... but that was the case and it was perfect for us. Brian described himself as a consumer first and understood the value of matching an individual with the car that best suited their needs. He gave his honest opinions and worked hard to get us the deal we wanted. I wanted the lowest possible price for the best possible car and as much money as possible on my trade. At the end of the day, we got exactly what we wanted, in the ballpark of what we wanted to pay. My wife got a CPO 2010 Mazda 3 i Touring Sedan - and she loves it! But the relationship wasn't over after the sale. I went back after deciding to trade my car in the following week. Again, Brian went the extra mile for us. Not once, not twice, but multiple times - to get us the fairest deal possible while providing a holistic, enjoyable car-buying experience. I bought a CPO 2011 Mazda CX-7 i Sport SUV. I truly can't say enough about my satisfaction with this experience at Mazda Gallery, due largely in part to the attention and efforts of Brian. I'd recommend him to anyone looking to buy a car with no gimmicks and no hidden agendas. Just a straight shot from a guy who loves cars and understands the value of customer service. In our case, it paid off immediately. In an industry full of "sales = dollars" pushers, we fortunately found the "sales = happy, satisfied, respected customers who want to come back again and again because they enjoy the way they're treated" consultant. I'm fully confident that we'll continue to come back and maintain a long relationship with Mazda Gallery and Brian Ciavola. To any struggling sales consultants - take notes. Treat people like you'd want to be treated. Thanks and best of luck! More

I just bought my first car from Mazda Gallery. Overall it was a really great experience! I had gone to other dealerships, and this one felt very personal and friendly. Brian was great - he clearly takes it was a really great experience! I had gone to other dealerships, and this one felt very personal and friendly. Brian was great - he clearly takes pride in his work, and enjoys helping people get what they want. It never felt like he was just trying to "make a sale", but rather that he was being honest, and making sure I found what I was looking for in a car. Awesome experience all around, and he went above and beyond to get me on the road in my car that day! Their warrantee and customer service programs are great; I got a great deal, and it's a car I will be happy with for a long time! More

My above rating is a high score because the salesman was friendly, and knowledgable with all my questions regarding the Mazda CX5 Sport. The salesman was not pushy, and did not make me feel pressured during friendly, and knowledgable with all my questions regarding the Mazda CX5 Sport. The salesman was not pushy, and did not make me feel pressured during the vehicle shopping/purchasing process. All of the people at the dealership were courteous and helpful. Car shopping at the Mazda Dealership in Norwood was a positive experience all around! More

i went to three different mazda dealers looking for a mazda 3s gt in black and black and they were the only ones able to get it for me. Harshene was very friendly, as soon as i told him i didnt like the mazda 3s gt in black and black and they were the only ones able to get it for me. Harshene was very friendly, as soon as i told him i didnt like the colors we had available in stock he went and reserved a black and black as i was looking for me. the car was delivered one day before was expected which is great. Harshene was always ready to help and giving back my calls. great! More

My first experience shopping for cars started with me walking into the Mazda Gallery a few weeks ago, and I was sure that I would dislike the whole process. Brian Ciavola was the sales rep that I was in walking into the Mazda Gallery a few weeks ago, and I was sure that I would dislike the whole process. Brian Ciavola was the sales rep that I was introduced to, and he made this experience much better than expected. He was very good at answering all of my many questions, without making me feel pressured to make any quick or rushed decisions. At first I didn't even know which car I was interested in, and he helped me narrow down my decision to the Mazda 6. I decided that the new Mazda 6 was a bit more than I wanted to spend, so then he talked me through the process of getting a certified pre-owned Mazda 6. My boyfriend and I came in multiple times in the past few weeks to finalize our decision, and Brian was always very friendly, patient, and thoroughly answered all my questions. When we came in to sign all the paperwork, my boyfriend and I had some recent issues with money arise, and after speaking with a financial advisor there, we decided last minute at the dealorship that we just couldn't afford the certified pre-owned car either. Everyone at the dealorship was very understanding, and Brian made sure to refund us all the money we had put down. A few days later we then came in to discuss leasing a car, and again Brian walked us through the process at length, helping us get the best price for the features we were looking for. In the end we actually ended up getting a different type of car (due simply to our financial situation), but Brian was still very friendly and understanding when we decided to go with another dealorship, even after all the time he had spent helping us. I would absolutely recommend Brian Ciavola if you want a pleasant experience buying a Mazda, while knowing you are getting the best price. Thanks Brian! ~Jen More

Doug Clark and his team at Mazda Gallery were fantastic! Doug presented everything clearly, answered all my questions patiently, and made sure to stay in touch with me about the estimated arrival date of my Doug presented everything clearly, answered all my questions patiently, and made sure to stay in touch with me about the estimated arrival date of my new car. He was friendly, personable, and professional. As I was not a veteran car buyer, this kind of care and thoughtfulness was especially necessary -- and especially appreciated. More

Brian Ciavola was our sales consultant. He conducted himself in a professional manner yet he was easy to deal with and made us feel at home. He made sure he understood our specific requirements for pur himself in a professional manner yet he was easy to deal with and made us feel at home. He made sure he understood our specific requirements for purchasing this vehicle. He took his time with us. We didn't feel rushed or forced in to purchasing something just so he could make a sale. We will absolutely recommend your car dealership and of course Brian. We are extremely happy with our purchase. By far the nicest car we have ever owned. Thank you again Brian. We hope you are still there in three years when we return to purchase our next Mazda! Sincerely, Michele and Mauro Consiglio More

Doug Clark was fabulous, friendly, very organized and put me much at ease. The receptionist was very helpful as well as other team members. Highly recommend this dealership. me much at ease. The receptionist was very helpful as well as other team members. Highly recommend this dealership. More

The worst experience ever. I left my old car for trade The worst experience ever. I left my old car for trade in on thursday night, give my keys to them, and they left my car on their "secure" parking. W The worst experience ever. I left my old car for trade in on thursday night, give my keys to them, and they left my car on their "secure" parking. When they did estimate on my car I show them that I have additional radio auxiliary system and USB car charger extender. I came to pick my car back on sunday, and I find out that radio auxiliary system and charger was missing, wires was cuted. I report to top manager and he stated he does know how it happen and he can not help me. He was very unfriendly and rude to me. That's how they treat their customers. Stay away from this dealership!!!!!!! More

I usually wouldn't go out of my way to rate a car salesperson, but Janice deserves the exception and the praise. She went above and beyond many times - anticipating questions, resolving insurance is salesperson, but Janice deserves the exception and the praise. She went above and beyond many times - anticipating questions, resolving insurance issues and just generally providing exceptional customer service. Many thanks. More