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Prime Mazda - Service Center

Westwood, MA

4.8
243 Reviews

243 Reviews of Prime Mazda - Service Center

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April 09, 2024

Very punctual and professional all around. Great to be taken care of by Ira Mazda staff. More

by Sampson2246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juliana Santana-Nasif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Sampson
Apr 11, 2024 -

Ira Mazda responded

We are thrilled to hear that you had a punctual and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 30, 2024

Start with service advisor, extremely helpful and knowledgeable. To the maintenance guys. thank you for a wonderful job. My car came out brand new. More

by japervv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Ira Mazda responded

Thank you for your feedback! We're thrilled to hear that your experience with our service advisor was positive and that they were extremely helpful and knowledgeable. We're also glad that our maintenance team did a wonderful job and that your car came out feeling brand new. Providing excellent service and making sure our customers are satisfied is always our top priority.

March 30, 2024

Technicians are attentive to customer needs and concerns. However my car was not vacuumed this time which was surprising. More

by Joshmaco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Ira Mazda responded

We are thrilled to hear that you had an attentive experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 26, 2024

Excellent service! Staff extremely personable and professional. I opted to wait while my car was serviced and I wasn’t disappointed about how long my wait was. More

by Tinam1249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Ira Mazda responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 25, 2024

Very easy to schedule an appointment. I like that they send a video showing what has been done to the car. Always ready at the time they give you or before. More

by fpfontaine
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juliana Santana-Nasif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2024 -

Ira Mazda responded

That's great to hear! We're glad that scheduling appointments is easy for you and that you appreciate the video updates and punctuality of the dealership. If you have any other feedback or need further assistance, feel free to let us know. We're here to help!

March 22, 2024

Excellent knowledgeable staff. Service department is top notch. Best thing I enjoy about this dealership is they care just as much about my car than I do. I had a great buying expe More

by Ken Weight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hank Boschen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Kusnirsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Meritil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antwan Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Ira Mazda responded

Thank you for sharing your experience! We're glad to hear that you had a great buying experience and that our service department met your expectations. We look forward to continuing to provide excellent service for your Mazda in the future!

March 21, 2024

Great customer service and effort from the staff. I appreciate the timeliness and professionalism! Thanks! More

by BennettNewlove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Ira Mazda responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 21, 2024

The service at this dealership is by far the best I have ever experienced. Scheduling is easy (on-line or on the phone), and the customer service group is top notch. They are professional, knowledgeable, a More

by Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antwan Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Robbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Ira Mazda responded

That's fantastic to hear! We're thrilled that you had such a positive experience with our service at Ira Mazda. Thank you for recommending us and for choosing our dealership. We look forward to serving you again in the future!

March 18, 2024

John was terrific! Prompt communication, courteous, explained everything. Honest wirh all of the information he provided. More

by torourke622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Ira Mazda responded

That's fantastic to hear! John is a valuable member of our team, and we're glad he provided you with such a positive experience. We're here to help and ensure your satisfaction with our services.

March 11, 2024

Terrible service experience. Kept the car I bought from them for six weeks to fix an alignment problem and wipers. Third time on the wipers, but still not fixed I fixed them myse More

by dsk744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Kusnirsky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Ira Mazda responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to address your concerns and to earn your business, please contact me at estadlen@iramazda.com. I look forward to speaking with you. Edward Stadlen, Assistant Service Manager

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