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Prime Mazda - Service Center

Westwood, MA

4.8
266 Reviews

266 Reviews of Prime Mazda - Service Center

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April 13, 2024

This was good setvice The service personal helped with whatever was required . It was delivered in time and with right quality More

by sandy25_02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Ira Mazda responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 11, 2024

Friendly and helpful, easy to schedule, accurate projections of time service will take and good WiFi access. More

by Sarah P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernie Spann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antwan Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Freitas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Ira Mazda responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

April 09, 2024

The ease of making an appointment to the great service, I highly recommend this dealership More

by todd123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Ira Mazda responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 09, 2024

Very punctual and professional all around. Great to be taken care of by Ira Mazda staff. More

by Sampson2246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juliana Santana-Nasif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Sampson
Apr 11, 2024 -

Ira Mazda responded

We are thrilled to hear that you had a punctual and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 30, 2024

Technicians are attentive to customer needs and concerns. However my car was not vacuumed this time which was surprising. More

by Joshmaco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Ira Mazda responded

We are thrilled to hear that you had an attentive experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 30, 2024

Start with service advisor, extremely helpful and knowledgeable. To the maintenance guys. thank you for a wonderful job. My car came out brand new. More

by japervv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Ira Mazda responded

Thank you for your feedback! We're thrilled to hear that your experience with our service advisor was positive and that they were extremely helpful and knowledgeable. We're also glad that our maintenance team did a wonderful job and that your car came out feeling brand new. Providing excellent service and making sure our customers are satisfied is always our top priority.

March 26, 2024

Excellent service! Staff extremely personable and professional. I opted to wait while my car was serviced and I wasn’t disappointed about how long my wait was. More

by Tinam1249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Ira Mazda responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 25, 2024

Very easy to schedule an appointment. I like that they send a video showing what has been done to the car. Always ready at the time they give you or before. More

by fpfontaine
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juliana Santana-Nasif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2024 -

Ira Mazda responded

That's great to hear! We're glad that scheduling appointments is easy for you and that you appreciate the video updates and punctuality of the dealership. If you have any other feedback or need further assistance, feel free to let us know. We're here to help!

March 22, 2024

Excellent knowledgeable staff. Service department is top notch. Best thing I enjoy about this dealership is they care just as much about my car than I do. I had a great buying expe More

by Ken Weight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hank Boschen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Kusnirsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Meritil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antwan Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Ira Mazda responded

Thank you for sharing your experience! We're glad to hear that you had a great buying experience and that our service department met your expectations. We look forward to continuing to provide excellent service for your Mazda in the future!

March 21, 2024

The service at this dealership is by far the best I have ever experienced. Scheduling is easy (on-line or on the phone), and the customer service group is top notch. They are professional, knowledgeable, a More

by Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antwan Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Robbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Ira Mazda responded

That's fantastic to hear! We're thrilled that you had such a positive experience with our service at Ira Mazda. Thank you for recommending us and for choosing our dealership. We look forward to serving you again in the future!

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