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Prime Mazda - Service Center

Westwood, MA

4.8
422 Reviews

422 Reviews of Prime Mazda - Service Center

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February 26, 2025

I leased a car a year ago, January. I bring it in to be serviced every 500 miles. This is the best dealership for fantastic service right from the sales department to the service depar More

by kerrip41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Freitas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
Feb 28, 2025 -

Ira Mazda responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 21, 2025

Everyone was exceptionally nice/accommodating. I traveled from RI due to better pricing than my local Mazda dealers. My service advisor, Nate, is a true professional. He set clear expectations & u More

by johnnas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel
Feb 24, 2025 -

Ira Mazda responded

Hi Johnnas, we are very happy Nate could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 20, 2025

Took me right on time and the customer service people were friendly and efficient. Makes going to the dealer an easier experience ! More

by Mike T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik schaefer
Feb 23, 2025 -

Ira Mazda responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

February 19, 2025

They don't seem to have it together at all here, get your car serviced at a different Mazda dealership. We went in for a pretty simple fender liner fix. They ended up only replacing half of it because th More

by lazshop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Feb 23, 2025 -

Ira Mazda responded

We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you expect. We understand how frustrating it can be when you feel your vehicle is not receiving the care it deserves. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your experience further. Please reach out to us directly at 781 278 1324 Aaron K so we can work towards a resolution. Aaron Kushnirsky Service Manager Ira Mazda 781-278-1324 akushnirsky@iramazda.com

February 19, 2025

Ira Mazda is the best place we serviced our Mazda this far. Staff is super friendly, professional, accommodating and ready to answer any questions. Waiting area is very nice and if you need more secluded More

by ldajic1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
Feb 21, 2025 -

Ira Mazda responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

February 15, 2025

Professional, clean dealership with good inventory. Low pressure sales rep David Atoui great to work with. More

by RR
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
David Atoui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Ira Mazda responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Mazda. We are always more than happy to assist you if anything else comes up. Take care!

February 14, 2025

Efficient operation, good communication, hit or miss on price of services, work done was professional. More

by glcl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 18, 2025 -

Ira Mazda responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

February 13, 2025

Excelente service . Excelente customer service as well . Clean facilities if you need to wait ! I had a really nice experience!!! More

by Alexandrava73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Feb 18, 2025 -

Ira Mazda responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 12, 2025

I was very pleased with the Service provided to my CX-5 by Ira Mazda and Nathanial. They were very clear, helpful, and reasonable. More

by pcarens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathanial
Feb 17, 2025 -

Ira Mazda responded

Hi, thank you for your kind review; we are happy to pass along your comments to Nathanial here at Ira Mazda! We are always more than happy to assist you if anything else comes up. Take care!

February 12, 2025

Honestly came in for service and I had John , I don’t recall the last name but honesty great guy ! 10 out of 10 recommendation ! Very satisfied, he was very friendly and answered all my question I had ! More

by Isriah C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Feb 17, 2025 -

Ira Mazda responded

Hello Isriah, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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