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Ira Subaru

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.8
952 Reviews
Welcome to Ira Subaru of Danver's, where excellence meets the road! As the General Manager, it is my pleasure to introduce you to our dealership and the unparalleled experience we offer to every customer who walks through our doors. At Ira Subaru of Danver's, we understand that buying a car is not just about finding a mode of transportation; it's about finding a vehicle that fits your lifestyle, meets your needs, and exceeds your expectations. Whether you're in search of a reliable sedan for your daily commute, a spacious SUV for your growing family, or a rugged crossover for your outdoor adventures, we have a wide selection of Subaru vehicles designed to tackle any journey with confidence and style. What sets us apart at Ira Subaru is our commitment to customer satisfaction. From the moment you step onto our lot, our team of dedicated professionals is here to guide you through every step of the car buying process. We take the time to understand your unique preferences and requirements, ensuring that you find the perfect vehicle that aligns with your budget and lifestyle. Our knowledgeable sales staff is here to answer any questions you may have about our vehicles, features, and financing options, making your car buying experience stress-free and enjoyable. We believe in transparency and honesty, providing you with all the information you need to make an informed decision that you can feel confident about. But our commitment to our customers doesn't end when you drive off the lot in your new Subaru. Our state-of-the-art service center is staffed with factory-trained technicians who are equipped with the latest tools and technology to keep your vehicle running smoothly for years to come. Whether you need routine maintenance, repairs, or genuine Subaru parts and accessories, you can trust our service team to provide you with top-quality care and exceptional service every time. At Ira Subaru of Danvers, we are more than just a dealership; we are a family. We take pride in building long-lasting relationships with our customers, earning their trust and loyalty through our dedication to excellence and unwavering commitment to customer satisfaction. Thank you for considering Ira Subaru for your automotive needs. We look forward to welcoming you to our dealership and helping you find the Subaru of your dreams. Experience the difference today!
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97 Andover Street

Danvers, MA

01923

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Showing 952 reviews

January 23, 2024

They are very courteous and prompt with listening to my concerns and returning phone calls to keep me undated on the serving of my vehicle. More

by Outback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay was super!
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Jan 25, 2024 -

Ira Subaru responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 22, 2024

After 29 years still extremely happy with Subaru Sales. Always courteous and efficient. Makes the process of buying my favorite vehicle a comfortable, pleasant experience. However, not happy with Service More

by rgraffam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny Figueroa, Juan Tejada Hernandez
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Feb 09, 2024 -

Ira Subaru responded

I'm truly sorry to hear about your recent poor experience. Your satisfaction is our top priority, and we apologize for falling short of your expectations. We'd like to make things right. Could we schedule a time to connect and discuss the situation in more detail? Your feedback will be invaluable in helping us improve our service for the future. You can reach out to me at: Dan Hutt Service Director IRA Subaru 978.739.8866 dhutt@group1auto.com Thank you for your understanding, and I look forward to speaking with you.

January 20, 2024

Service rep Nadège was outstanding - attentive and kept me informed - even though the mechanics took many days longer than planned for the work. More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadège
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Jan 23, 2024 -

Ira Subaru responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 19, 2024

The new service facility is great. Everyone is respectful and helpful. Wait time was long! More

by Kathy
Recommend Dealer
Yes
Employees Worked With
Lindsey Silva
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Jan 23, 2024 -

Ira Subaru responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 19, 2024

I t is a new building. It is nice and clean. The same way the building is nice. To be so are the people are nice to be with,very friendly and professional. More

by adinemorales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Velasquez
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Jan 24, 2024 -

Ira Subaru responded

We're pleased to hear that you appreciate our new building and find it nice and clean. It's also wonderful to know that our team members are friendly and professional, creating a positive environment for you. Thank you for your positive feedback, and we look forward to continuing to provide excellent service!

January 17, 2024

Dealer was helpful Had expected car I stock Not much negotiation needed Kept in contact as needed More

by mjtetrault
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elie El Hachem
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Jan 19, 2024 -

Ira Subaru responded

Congratulations on your new vehicle! We are thrilled to have provided you with a helpful sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 17, 2024

The new facility that they have is amazing! This is the 2nd time purchasing a car from them and they handle everything very well and my sales person Scott was great! More

by eliasgym
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jean Pierre "JP" El Hachem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Coughlin
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Jan 21, 2024 -

Ira Subaru responded

We're thrilled to hear that you find the new facility amazing and that your car purchasing experience has been handled well. It's fantastic that Scott, your salesperson, provided great assistance. Thank you for choosing us, and we look forward to serving you again! Safe travels in your new car!

January 14, 2024

M concerns were listened to. Ended up having a defective screen which is being replaced. Same problem was ignored at another dealer. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle, Joshua
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Jan 17, 2024 -

Ira Subaru responded

It's positive to hear that your concerns were not only acknowledged but also addressed. Unfortunately, the same problem was ignored at another dealer, but it's reassuring that we took the necessary steps to address your concerns. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 13, 2024

Attendant was fine but it took over 3 hrs for an oil change! That was with an appt. More

by Overpar119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Owens
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Apr 06, 2024 -

Ira Subaru responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Ira Subaru responded

Hello Overpar119, We sincerely apologize for the extended wait time you experienced during your recent oil change appointment, despite having scheduled in advance. Your time is valuable, and we understand the frustration this delay caused. Please email me directly at roscoerobinson@group1auto.com so we can discuss your experience further and see how we can make it right for you. Your feedback is invaluable as we work to improve our services. Thank you for your understanding. Roscoe Robinson General Manager

January 12, 2024

The salesman was extremely courteous and helpful. The buying process was easy and they came through with the everything they promised. More

by DrHR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Georgio
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Jan 16, 2024 -

Ira Subaru responded

Congratulations on your new vehicle! We are thrilled to have provided you with a courteous sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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