Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Ira Subaru

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.8
1,001 Reviews
Welcome to Ira Subaru of Danver's, where excellence meets the road! As the General Manager, it is my pleasure to introduce you to our dealership and the unparalleled experience we offer to every customer who walks through our doors. At Ira Subaru of Danver's, we understand that buying a car is not just about finding a mode of transportation; it's about finding a vehicle that fits your lifestyle, meets your needs, and exceeds your expectations. Whether you're in search of a reliable sedan for your daily commute, a spacious SUV for your growing family, or a rugged crossover for your outdoor adventures, we have a wide selection of Subaru vehicles designed to tackle any journey with confidence and style. What sets us apart at Ira Subaru is our commitment to customer satisfaction. From the moment you step onto our lot, our team of dedicated professionals is here to guide you through every step of the car buying process. We take the time to understand your unique preferences and requirements, ensuring that you find the perfect vehicle that aligns with your budget and lifestyle. Our knowledgeable sales staff is here to answer any questions you may have about our vehicles, features, and financing options, making your car buying experience stress-free and enjoyable. We believe in transparency and honesty, providing you with all the information you need to make an informed decision that you can feel confident about. But our commitment to our customers doesn't end when you drive off the lot in your new Subaru. Our state-of-the-art service center is staffed with factory-trained technicians who are equipped with the latest tools and technology to keep your vehicle running smoothly for years to come. Whether you need routine maintenance, repairs, or genuine Subaru parts and accessories, you can trust our service team to provide you with top-quality care and exceptional service every time. At Ira Subaru of Danvers, we are more than just a dealership; we are a family. We take pride in building long-lasting relationships with our customers, earning their trust and loyalty through our dedication to excellence and unwavering commitment to customer satisfaction. Thank you for considering Ira Subaru for your automotive needs. We look forward to welcoming you to our dealership and helping you find the Subaru of your dreams. Experience the difference today!
Contact Dealership
View Awards

97 Andover Street

Danvers, MA

01923

Directions

By Type

Showing 1,001 reviews

October 24, 2023

First class dealership , nice teamwork great service department. I have brought four new cars from them. Great start to finish More

by Russ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Hernandez, Destiny Velasquez
Report | Print
Oct 31, 2023 -

Ira Subaru responded

Thank you for sharing your positive experience with Ira Subaru! It's wonderful to hear that you've had a great experience with our service department and have been a satisfied customer for multiple new cars. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 22, 2023

Service department so far has been great under Dan Hutt, so 5 stars for that. Had a not so great sales department experience. Way over inflated pricing,fees, etc. More

by dennisrrobitaille@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Adamson
Report | Print
Oct 25, 2023 -

Ira Subaru responded

Thank you for your review and I am pleased you’re having a great service experience. However, you noted that your experience in sales was not what you expected. I researched your deal and this is the first we are hearing from you regarding your sales experience. As you know, we discounted your vehicle and provided you with a $400 accessory at no additional charge. Please contact me at roscoerobinson@group1auto.com so that I can better understand your concern. Roscoe Robinson General Manager Ira Subaru 978.739.8853 roscoerobinson@group1auto.com

Oct 25, 2023 -

dennisrrobitaille@gmail.com responded

The salesperson I dealt with back in back in April 2023, verbally quoted me $20,500 for my 2018 mint condition Crosstrek trade in towards a new 2023 Outback. We came up with some rough numbers as to what amount would be needed to purchase the Outback. I asked about whether I could get the Outback at dealer invoice cost (like I have gotten before at other Subaru dealers). He said yes. Anyway, when it came to the actual paperwork, the trade in was now $18,500 (not $20,500) the cost of the Outback was the MSRP not the invoice price, plus there was $1500 in dealer prep and administration fees, and if that wasn't enough there was another $1100 added on for some sort of paint protection (that I researched on that stated it was a worthless product). The salesperson made no effort to improve the sale in my favor.

October 21, 2023

Lindsey is truly the best in customer service. She patiently answers all my questions, gives me accurate time estimates, and follows thru with requests. She greeted me before the doors open at 7 a More

by greatpatsfan2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
Report | Print
Oct 24, 2023 -

Ira Subaru responded

It's wonderful to hear that Lindsey at Ira Subaru provides such exceptional customer service. Her dedication, patience, and thoroughness in addressing your questions and requests are truly commendable. Going the extra mile by greeting you early in the morning and seeing you off when you leave further demonstrates her commitment to customer satisfaction. She is indeed an asset to us and someone who ensures a positive experience for customers like you. Thank you for sharing your feedback!

October 19, 2023

Matthew in the service department was great to work with . My car was in an accident and needs repairs in both the service department and collision department. After picking my car up at service department More

by Ashley
Recommend Dealer
No
Employees Worked With
Mathew Owens
Report | Print
October 19, 2023

Yvonne was very helpful. Work was done on time and well done. . Loved the waiting area. Enjoyed coffee and snacks. Thank you .👍 Loretta. More

by lmdjjd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
Report | Print
Oct 21, 2023 -

Ira Subaru responded

It's wonderful to hear that Yvonne was very helpful and that the work was done on time and well done. The fact that you enjoyed the waiting area with coffee and snacks adds to the overall positive experience. We are appreciative of your positive comments. Thank you for your feedback!

Oct 23, 2023 -

lmdjjd responded

I approve of everything I wrote.... thank you Loretta

October 19, 2023

The service at this dealership is the best! !! I’m 81, and always bring my cars back to dealership for service. This Subaru dealership is great.. and their sales staff is also one of the best More

by SubaruFAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger, Devin Looney, Scott Coughlin
Report | Print
Oct 20, 2023 -

Ira Subaru responded

It's fantastic to hear that you've had a great experience with both the service and sales staff at Ira Subaru. Finding a reliable dealership for your cars can be invaluable, and it's wonderful to know that you've had a positive experience. We will continue to provide you with the excellent service you deserve!

Oct 20, 2023 -

SubaruFAN responded

This is not my first time with Ira Subaru, I also have dealt with Ira Toyota, and received the same courtesy from them. Obviously, all staff from this organization is chosen for their professionalism and knowledge of car maintenance. Good work Ira!

October 17, 2023

Service was very good I always service my car there and will continue too!come back More

by Diovanna119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Hernandez, Destiny Velasquez
Report | Print
Oct 19, 2023 -

Ira Subaru responded

We are thrilled to hear that you had a very good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 17, 2023

All is good, great experience all around- would recommend to family, friends and strangers for sure More

by jmdeuble
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich
Report | Print
Oct 19, 2023 -

Ira Subaru responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 17, 2023

The service team is courteous, friendly, and knowledgeable. The environment is clean. They are respectful of people’s time and the challenge of getting to and from the dealer during business ho More

by LocalSubieOwner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
Oct 19, 2023 -

Ira Subaru responded

It's fantastic to hear that the service team at our dealership is courteous, friendly, and knowledgeable. We're delighted that you found the environment clean and that we respect your time and the challenges of getting to and from the dealer during business hours. Specific and well-documented vehicle reviews and competent service advisors are highly appreciated. Your satisfaction is our priority, and we look forward to serving you again!

October 17, 2023

Team especially Dave could not have been better not a regular customer had issues with eyesite on way to Salem from pa. They were able to find problem correct it contacted me through in a timely manner More

by Laah
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Report | Print
Oct 19, 2023 -

Ira Subaru responded

It's wonderful to hear that our team, especially Dave, went above and beyond to help you, even though you're not a regular customer. Resolving the issue with your eyesight and handling everything with a smile and patience is highly commendable. We're thrilled to have turned a challenging situation into a great one for you. Your satisfaction is our priority, and we look forward to serving you again!

1
...
56
57
58
...
101