Ira Subaru

My appointment was efficient and I was very pleased with the appointment. I have everything done at Suburu service because they keep my car running safely and they are trustworthy. the appointment. I have everything done at Suburu service because they keep my car running safely and they are trustworthy. More

ATTENTION: PLEASE BE PREPARED TO WAIT MONTHS BEFORE GETTING A VEHICLE. IRA SUBARU DOESNT HAVE TITLES TO MORE THAN HALF THEIR "AVAILABLE" VEHICLES POSTED ON THEIR WEBSITE. THEIR CARS ARE OVERPRICED AND GETTING A VEHICLE. IRA SUBARU DOESNT HAVE TITLES TO MORE THAN HALF THEIR "AVAILABLE" VEHICLES POSTED ON THEIR WEBSITE. THEIR CARS ARE OVERPRICED AND THEY WILL SAY THEY DID COMPLETE SERVICE ON YOUR VEHICLE, BUT DONT BELIEVE THE HYPE. I HAVE WASTED SO MUCH TIME WITH THIS DEALERSHIP AND BEEN OVERLY PATIENT. THEY SELL NOTHING BUT DREAMS. I WILL NOT BE RETURNING. More

New building, new experience. Yvonne was wonderful taking care of our every need and keeping us informed every stop of the way. Our mechanic was there to greet us when we picked u Yvonne was wonderful taking care of our every need and keeping us informed every stop of the way. Our mechanic was there to greet us when we picked up our car and it looked beautiful. I will continue to bring my Subaru to the new professional Danvers location. More

They are so helpful and you feel like you’re one of them, I like how they are doing their job like a family. I like how they are doing their job like a family. More

They tried hard to sale us things we didn't want because it was a cheap used car. it was a cheap used car. More

Excellent communication, follow up and very helpful. Would deal with them in the future. Regards Would deal with them in the future. Regards More

I had such a great experience. The sales person was not pushy. It was a very pleasant experience. I would recommend to anyone The sales person was not pushy. It was a very pleasant experience. I would recommend to anyone More

Buying from this dealership in January has been such a headache. For making such a big purchase, the customer service experience has been completely disappointing, transactional and the ball was dropped m headache. For making such a big purchase, the customer service experience has been completely disappointing, transactional and the ball was dropped many times. I have a deep Paranoia that I was sold a car that will malfunction soon. Rosco has ‘tried’ to make it right but unfortunately it’s been one disappointment after the other and I’ve been extremely patient. Here are only some of the experiences I had with them. 1. Sold the car with a dead battery which they replaced. 2. I was told the starter of the car going to go out soon by a mechanic. 3. I’m afraid there are potential engine problems that will come up to the surface in the future. 3. My title of the car was never given to the lender. It’s been 3 months. 4. Communication in the company is disorganized and it’s painful to get someone to call me back. I have to hound folks to even get a message across. 5. Was sold the resist all package but never given resist all supplies. More

Unsatisfactory service work completed had to return multiple times to have an issue fixed. Had to speak with a new manager multiple times. Their work was overpriced and completed incorrectly. I was so multiple times to have an issue fixed. Had to speak with a new manager multiple times. Their work was overpriced and completed incorrectly. I was so unhappy with the service I received that I took it to a competing Subaru dealership to verify the work completed. The other Subaru dealership quoted me for less, without revealing the price points for the service in advance. They could have done the work at a lower cost and with the correct parts. Ira Subaru will cut corners and overcharge you. I've been going to IRA Subaru for service for a while, and they completely lost my trust and business. Price shop your service before having it completed if you can wait to get the work done and you will see their true nature. It's also against Subaru employees to tell you to leave "positive" reviews...which they have attempted to suggest multiple times prior to this service visit. More

This was the worst experience I have ever had with with a dealership. I sent an online inquiry which they immediately replied to. I set an appointment to come in and test drive the next day. The initial meet dealership. I sent an online inquiry which they immediately replied to. I set an appointment to come in and test drive the next day. The initial meeting was already rocky, but I put a refundable deposit on it because the car supposedly needed to go to the shop and the I would be able to purchase it a couple days later. Well, almost a month later of unreturned phone calls, new excuses about titles, and false deadlines I finally asked for my money back. CHRIS SHIELDS, my sales woman, starts YELLING at me and trying to gaslight me and straight lies about what actually occurs and what she told me about the situation. She was so rude, loud, condescending and the most unprofessional person I have ever dealt with. I will tell everyone I know how awful my experience with Ira Subaru was. Their phone systems are so bad I couldn't even get through to management to report CHRIS SHIELDS. I ended up buying a way better car for cheaper through Car Max in Danvers. They were amazing. Highly recommend them! More