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Ira Subaru - Service Center

Danvers, MA

4.8
563 Reviews

563 Reviews of Ira Subaru - Service Center

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May 19, 2025

We can always expect polite efficient service! With detailed information on the work being done! More

by roybrindamour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
May 19, 2025

Yvonne is very helpful and courteous. Always helps with all my car issues. Makes servicing my car less stressful for sure. More

by lunigi3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
May 17, 2025

Love that they send you a video of the mechanic checking under your car and providing recommendations. More

by Mtgsmile1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay
May 20, 2025 -

Ira Subaru responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 16, 2025

Sales and finance were outstanding to deal with. Service team was not great. The original internal advisor (Ally) was not helpful (repeated unreturned calls) and someone in service that answered m More

by Lindaraymond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Pierre "JP" El Hachem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Internal Advisor 5 stars, Sharon phones 5 star
May 21, 2025 -

Ira Subaru responded

Linda Raymond, Thank you for your review and thank you also for pointing out that both our Sales and Finance department were “outstanding to deal with”. I am so sorry to hear that your phone call was not immediately addressed, and I have personally spoken with the staff and understand how you may have misinterpreted their intentions to have you speak with the right department and person in a timely manner. I want to thank you for being a loyal and happy Ira Subaru customer and we look forward to seeing you again on your next visit. If you should have any additional questions, please feel free to contact me at roscoerobinson@group1auto.com. Roscoe Robinson General Manager

May 14, 2025

forget to leave review before, I am going to give 100 upon 100 to service provide Ms. Nadege Parker for knowledge, customer service and interaction. satish More

by Satish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadege Parker
May 16, 2025 -

Ira Subaru responded

Hello Satish, we're happy you found our staff member Nadege to be so supportive during your experience here at Ira Subaru. We are always more than happy to assist you if anything else comes up. Take care!

May 14, 2025

Yvonne does a superb job. Sammy provides a service I need. She does an excellent job. I really value their help. More

by Snyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Yvonne
May 16, 2025 -

Ira Subaru responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

May 14, 2025

I was able easily to schedule an appointment. The service advisor was pleasant and competent. Work done on time with a car wash to boot. More

by cliffcutler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dealt most directly with Yvonne Dejongh
May 16, 2025 -

Ira Subaru responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 13, 2025

Service was spot on. Alyssa at the service desk was attentive and polite. I spent a couple of hours in a very comfortable waiting room and took advantage of a well stocke More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
May 16, 2025 -

Ira Subaru responded

Hi Ron, we're happy to hear you had such a positive experience with Alyssa! Feel free to reach out to us if you need anything. Have a wonderful day.

May 12, 2025

Can't say enough about Mario and how well he managed my service case. Personable, professional, clear communicator. I felt in good hands. More

by regardez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Lopez
May 15, 2025 -

Ira Subaru responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 10, 2025

I have been very pleased with sales staff and service staff. I was recently in for a 6month service where I met Zack. He was great and took time to “straighten out” a problem I had with my radio. Great More

by Cheztache
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick, Michaela, zack
May 12, 2025 -

Ira Subaru responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Subaru. Please don't hesitate to reach out if there's anything additional we can do for you.

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