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Ira Subaru - Service Center

Danvers, MA

4.8
548 Reviews
Call Service Center (978) 739-8850

548 Reviews of Ira Subaru - Service Center

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April 29, 2025

Yvonne was excellent and finished my car early. She kept me informed and up to date More

by Jan.pollio3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
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April 29, 2025

1 year service was quick and easy, plus I was able to get my yearly emissions certificate at the same time! My service representative, Lindsey was great and super helpful. I also loved the real time service More

by neil.ngo88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey (Service Dept.)
Report | Print
April 29, 2025

They quoted me 8k in services that were overpriced and mostly not necessary, then offered to buy it from me for 4k. Took it to a local shop and they fixed it for 1.5k. And if I sell, it's worth 15k. T More

by Lane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Apr 30, 2025 -

Ira Subaru responded

Thank you for taking the time to share your feedback. At IRA Subaru, we take great pride in providing our customers with thorough, detailed vehicle inspections supported by recorded videos, pictures, and clear outlines for every recommendation we make. Our goal is always to give our customers a complete and transparent understanding of their vehicle’s condition, so they can make informed decisions about its care and value. We recognize that there will always be other shops that may offer lower prices or a different opinion on the urgency of service needs. However, we stand by our commitment to performing a comprehensive inspection and offering the most accurate assessment possible based on the manufacturer’s standards and the long-term safety and reliability of the vehicle. I would appreciate the opportunity to personally connect with you to review your specific experience in greater detail. Please feel free to reach out so we can discuss your visit and ensure you have full clarity regarding the recommendations made. Thank you again for your feedback, and I look forward to speaking with you Daniel Hutt Service Manager dhutt@Group1Auto.com

April 28, 2025

Our visit went well and they have took care of everything as expected! I would go back to this place again. More

by Dsanitha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept Matt
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Apr 29, 2025 -

Ira Subaru responded

Hi, thank you so much for the positive review! We look forward to your next visit! Take care!

April 25, 2025

Great service, personable service representatives, comfortable waiting area with TV , free coffee bar and treats. Desks with working usb ports and plugs. It makes the waiting and cost of repairs a lit More

by bitbeast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne in service and Sammy the driver
Report | Print
Apr 27, 2025 -

Ira Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 23, 2025

Great customer service with good follow ups and transparency. I had a warranty issue with Subaru, and the dealer helped to work through it. More

by dpsolomon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
Report | Print
Apr 24, 2025 -

Ira Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

April 23, 2025

It took several visits but the service people finally dealt with my repair issues. The assistant , Nodage, was patient and helpful. More

by robert.w.magner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nodage
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Apr 25, 2025 -

Ira Subaru responded

Hello, we're happy you found our staff to be so helpful during your experience here at Ira Subaru. Feel free to reach out to us if you need anything. Have a wonderful day.

April 21, 2025

Lindsey did all she could to make my week long service visit as good as possible. My 2018 Outback had multiple problems, including an oil leak. She is trying to get me a new head unit as soon as possible More

by Lynnette.fallon
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey in Service
Report | Print
Apr 23, 2025 -

Ira Subaru responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Subaru! If you have any further questions, please give us a call. We're always happy to help!

April 19, 2025

My experience at this dealership was wonderful, especially the customer service I received my…it was superlative… More

by Dyno88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I had a female customer service assistant that even helped me on her day off, which was Thursday, on a scale of one to 10 she was a 12
Report | Print
Apr 21, 2025 -

Ira Subaru responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 18, 2025

Excellent service and excellent service from Nadge. She always does a great job making sure I understand what I need to do. More

by rfraizer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadge
Report | Print
Apr 19, 2025 -

Ira Subaru responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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