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Ira Subaru - Service Center

Danvers, MA

4.8
552 Reviews

552 Reviews of Ira Subaru - Service Center

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April 02, 2024

Amazing new facility, which has every kind of customer service possible. Sammy made sure everyone got the refreshments they wanted. I was greeted by Kyle who was very helpful and, got in touch about the More

by nathaliebinney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Figueroa, Juan Tejada Hernandez, Matt Leonard, Devin Looney
Apr 06, 2024 -

Ira Subaru responded

It sounds like you had a great experience at our new facility! We're glad that Sammy and Kyle were able to provide excellent customer service and ensure your comfort during your visit. We apologize for the long wait for retailing purposes but appreciate your understanding. Thank you for your kind words about our professionalism. We'll pass on your feedback to our team.

April 01, 2024

I recommend this place to more people because I like so much the way you guys use for our attention. More

by jp2756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo ownes
Apr 05, 2024 -

Ira Subaru responded

Thank you for your recommendation! We're delighted to hear that you appreciate the way we handle your attention and service at Ira Subaru. We're here to help and ensure your satisfaction with your experience at our dealership.

March 29, 2024

Quick and easy for service! Staff are very friendly. You can drive your car into the indoor parking lot. Very impressive. More

by Jack
Recommend Dealer
Yes
Employees Worked With
Nadge
Apr 04, 2024 -

Ira Subaru responded

We are thrilled to hear that you had a quick and easy experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 29, 2024

Very attentative to my needs. Always a pleasant experience to bring my car to ira Subaru More

by Drautotec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Twomey
Apr 04, 2024 -

Ira Subaru responded

We are thrilled to hear that you had an attentive experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 28, 2024

My service experience at IRA Subaru was very positive. I will continue to use the service department there. More

by Scooter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Particelli
Apr 03, 2024 -

Ira Subaru responded

We are thrilled to hear that you had a positive experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 26, 2024

this location had wonderful customer service that was honest, knowledge and transparent. thank you for your service! More

by nataliaruiz00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
cheryl
Mar 28, 2024 -

Ira Subaru responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 22, 2024

What a great experience! My first visit here for service on my brand new Subaru. Complimentary oil change, rotate and balance and car wash! Fantastic service! Thank you Ira S More

by IsRach4sure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Dejongh
Mar 28, 2024 -

Ira Subaru responded

We're thrilled to hear about your great experience at Ira Subaru! We're glad you enjoyed the complimentary services and found our service team, especially Yvonne, friendly and personable. Thank you for choosing us, and we look forward to serving you and your husband again next week!

March 19, 2024

Lindsey and the service staff were wonderful as was Oscar the technician who went over everything with me in great detail. They solved the problem with my “uncontrollable driver’s seat and Oscar also spent t More

by mrexge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey and Oscar
Mar 22, 2024 -

Ira Subaru responded

Thank you for sharing your positive experience with Lindsey and Oscar. We're glad to hear that they provided excellent service and addressed your concerns with the driver's seat and other electronic features of your car. We look forward to your next visit!

March 19, 2024

They were very helpful, got me in the next day. Did not find that I needed work done that I was told back in Oct. 2023 by Granite State Subaru that I needed! That is very upsetting about Granite St More

by woodruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey in the service depth was wonderful! 5 stars. And Sandy the driver couldn't have been nicer! 5 stars for as well!
Mar 22, 2024 -

Ira Subaru responded

That's great to hear that Ira Subaru provided you with a positive experience and addressed your concerns effectively. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 16, 2024

Service personal were very knowledgeable, friendly, and efficient. Even after I had a horribly bad luck event after the service when I was driving that evening and my “Check Engine” light came on. I brough More

by Charles D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
Mar 20, 2024 -

Ira Subaru responded

Thank you for sharing your experience! It's great to hear that our service personnel at the dealership were knowledgeable, friendly, and efficient. Despite the unexpected "Check Engine" light issue after the service, it's commendable that we conducted an onboard diagnostic and determined that the issue was not related to the servicing. Kudos to Yvonne and the technicians for going above and beyond by staying late to assist you and ensure you could get back on the road. Safe travels.

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