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Ira Subaru - Service Center

Danvers, MA

4.8
552 Reviews
Call Service Center (978) 739-8850

552 Reviews of Ira Subaru - Service Center

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January 25, 2024

I arrived for a scheduled oil change. I was greeted by Yvonne Dejongh, who was both friendly and helpful and with a great sense of humor. She informed me the approximate time my car would More

by Prest277gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Dejongh (service)
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Jan 31, 2024 -

Ira Subaru responded

We're delighted to hear that your experience at our dealership, particularly with Yvonne, was so positive! It's great to know that she made you feel welcomed and informed during your visit. We also appreciate your feedback on the amenities provided in the lounge. We look forward to serving you again in the future!

January 24, 2024

Recall service was provided quickly. Yvonne is detail oriented and friendly. Coffee is food you can work remotely in their waiting rooms. More

by Subarureview
Recommend Dealer
Yes
Employees Worked With
Yvonne
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Jan 26, 2024 -

Ira Subaru responded

It's fantastic to hear that the recall service was provided quickly and that Yvonne's detail-oriented and friendly service stood out. The availability of remote work facilities in the waiting rooms is an added convenience. Thank you for choosing us for your service needs!

January 23, 2024

They are very courteous and prompt with listening to my concerns and returning phone calls to keep me undated on the serving of my vehicle. More

by Outback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay was super!
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Jan 25, 2024 -

Ira Subaru responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 20, 2024

Service rep Nadège was outstanding - attentive and kept me informed - even though the mechanics took many days longer than planned for the work. More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadège
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Jan 23, 2024 -

Ira Subaru responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 19, 2024

The new service facility is great. Everyone is respectful and helpful. Wait time was long! More

by Kathy
Recommend Dealer
Yes
Employees Worked With
Lindsey Silva
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Jan 23, 2024 -

Ira Subaru responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 19, 2024

I t is a new building. It is nice and clean. The same way the building is nice. To be so are the people are nice to be with,very friendly and professional. More

by adinemorales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Velasquez
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Jan 24, 2024 -

Ira Subaru responded

We're pleased to hear that you appreciate our new building and find it nice and clean. It's also wonderful to know that our team members are friendly and professional, creating a positive environment for you. Thank you for your positive feedback, and we look forward to continuing to provide excellent service!

January 14, 2024

M concerns were listened to. Ended up having a defective screen which is being replaced. Same problem was ignored at another dealer. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle, Joshua
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Jan 17, 2024 -

Ira Subaru responded

It's positive to hear that your concerns were not only acknowledged but also addressed. Unfortunately, the same problem was ignored at another dealer, but it's reassuring that we took the necessary steps to address your concerns. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 13, 2024

Attendant was fine but it took over 3 hrs for an oil change! That was with an appt. More

by Overpar119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Owens
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Apr 06, 2024 -

Ira Subaru responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Ira Subaru responded

Hello Overpar119, We sincerely apologize for the extended wait time you experienced during your recent oil change appointment, despite having scheduled in advance. Your time is valuable, and we understand the frustration this delay caused. Please email me directly at roscoerobinson@group1auto.com so we can discuss your experience further and see how we can make it right for you. Your feedback is invaluable as we work to improve our services. Thank you for your understanding. Roscoe Robinson General Manager

January 12, 2024

Entire team was great, went in for an oil change and to get a fix. What I thought was going to be a multiple days took 1 day, and staff was friendly and accommodating. Highly recommend going here! More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Figueroa, Emilio Rodriguez, Roscoe Robinson, Jeff Lubas, Matt Leonard, Stephen Eagleston, William Hernandez, Destiny Velasquez, Marco Ciampa
Report | Print
Jan 16, 2024 -

Ira Subaru responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 11, 2024

Excellent mechanics and friendly, efficient customer service department. Very polite and straightforward. Always good about estimating the time a job will take and keeping me updated. More

by Mouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
Report | Print
Jan 13, 2024 -

Ira Subaru responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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