Ira Toyota Saco

Service experience The people at the dealership are very friendly and are a pleasure to work with! Everything is explained and it does not take long to get your vehicle The people at the dealership are very friendly and are a pleasure to work with! Everything is explained and it does not take long to get your vehicle serviced. More

Simple fast and easy The Service staff at Prime Toyota in Saco are gentlemen who have been taking care of me for years. I trust them to return to me my Highlander which The Service staff at Prime Toyota in Saco are gentlemen who have been taking care of me for years. I trust them to return to me my Highlander which has been carefully inspected, all points considered or items solved. Have even stopped by when there was something small that I could not resolve on my own, and they quickly took care of the problem. Yes, good, cheerful men (and women) ! Steve texts me when work on the car is due but there are several others whose names I didn't catch who were helpful and considerate More

Great service kept me informed of process and when vehicle was completed.Arron in service was very professional and accommodating. Makes the experience ver service kept me informed of process and when vehicle was completed.Arron in service was very professional and accommodating. Makes the experience very nice. More

Easy Peasy. Easy to make a convenient appointment drive into service bay be met by advisor who goes over what will be done pointed out I was due for state inspect Easy to make a convenient appointment drive into service bay be met by advisor who goes over what will be done pointed out I was due for state inspection pointed to waiting area with free coffee and cookies. Texted an update while I waited and called my name when my Tacoma was ready went over what was done and told me my truck was just outside the door. Great experience! More

Great service Prime Toyota always gives great service. Fred was my service specialist today and he did an excellent job. I look forward to coming back for my sche Prime Toyota always gives great service. Fred was my service specialist today and he did an excellent job. I look forward to coming back for my scheduled service. More

My 1st visit..it was great!! I could not get my Prius Plug-In booked in to Berlin City before 8/22 ..it did bother me some so I called Prime Toyota & they got my oil change done t I could not get my Prius Plug-In booked in to Berlin City before 8/22 ..it did bother me some so I called Prime Toyota & they got my oil change done today 8/* & no problems .I do not like going over my recommended oil change mileage especially in such a hot summer!!:)Thanks to Steve , my fab service advisor I even saved $10!!!..sweet as a retiree!:)Thanks Prime Toyota ..CC More

Quick turn around My estimate was two hours for my service work. It was done in a little over an hour. Comfortable waiting area with free coffee wifi. My estimate was two hours for my service work. It was done in a little over an hour. Comfortable waiting area with free coffee wifi. More

Recall Services The only feedback I can give is that it would have been helpful to know to pull right up to the garage when I arrived, as I parked, went inside and th The only feedback I can give is that it would have been helpful to know to pull right up to the garage when I arrived, as I parked, went inside and then was instructed to pull up to the garage door. This was my first service at Toyota so that wasn't clear initially. Aside from that, David was very friendly, asked me relevant questions, was clear about the process and timeframe and was respectful when I declined the inspection. Thanks Dave! More

Grwat My experience has been great the staff is helpful and everyone treats you great. I will keep going back. Very very helpful. Never have me do anything My experience has been great the staff is helpful and everyone treats you great. I will keep going back. Very very helpful. Never have me do anything that doesn’t need to be done More

A Positive Experience A big thank you to Mike Tapley for helping me with the purchase of my new car. This was a major decision for me, and Mike’s positive attitude, produ A big thank you to Mike Tapley for helping me with the purchase of my new car. This was a major decision for me, and Mike’s positive attitude, product knowledge and commitment to find the right car for me, made this a very positive buying experience. 5 Stars More