Ira Toyota Saco

GREAT!! Berto was great, he answered all of are questions with ease. I highly recommend using him as a salesman. I definitely would use him again. Berto was great, he answered all of are questions with ease. I highly recommend using him as a salesman. I definitely would use him again. More

Poor customer service from scheduling to pickup Unknowledgeable people excepting service appointments never seem to have the right answer -picked up my vehicle and The service rep was unprofessiona Unknowledgeable people excepting service appointments never seem to have the right answer -picked up my vehicle and The service rep was unprofessional and rude he just wanted to get out of there because it was 5 PM I felt terrible when I left. More

Easy to work with I live 3.5 hours away from the dealership so finding a dealer that would work with me primarily over the phone was hard. Prime Toyota was one of the o I live 3.5 hours away from the dealership so finding a dealer that would work with me primarily over the phone was hard. Prime Toyota was one of the only dealerships that did exactly that. Almost everything was done over the phone or by text and email. Not to mention their prices are the best...and I did some serious shopping to find exactly what I wanted for the price I needed. More

Excellent service! Always great service. From buying my car to maintaining it, their team provides an excellent experience. They have a comfortable setting to wait or ho Always great service. From buying my car to maintaining it, their team provides an excellent experience. They have a comfortable setting to wait or hop on their shuttle for a ride More

65,000 service Had a 65,000 mile service, friendly and direct service, comfortable waiting area, free WiFi and coffee. Explained the work done and areas of focus for Had a 65,000 mile service, friendly and direct service, comfortable waiting area, free WiFi and coffee. Explained the work done and areas of focus for further service More

Replace Driver's Side Tail Light in Order to Pass Inspection My 10 year old Prius was due for inspection. It was found that the tail light was inoperative, the replacement was discussed with me and was done pro My 10 year old Prius was due for inspection. It was found that the tail light was inoperative, the replacement was discussed with me and was done promptly. I was in and out with my inspection sticker in under an hour. And, my car was washed. I bought my Prius at Prime in 2009 and am very happy with it and with the service it has received over the years. More

Personalized Service Brought the 4runner in for oil change, tire rotation and alignment. Greeter was, as always, prompt and friendly with a pleasant smile - this guy is ef Brought the 4runner in for oil change, tire rotation and alignment. Greeter was, as always, prompt and friendly with a pleasant smile - this guy is efficient and never stops moving! Aaron greeted me by name, discussed what was needed, asked the right questions (IMHO), and wrote up the service, A little over an hour later service was completed. Typically takes an hour for just an alignment at most shops. I have been dealing with Aaron and his counterparts for over three years now - always a pleasant experience and they know what they are doing - Polite, professional and knowledgeable. I am a retired engineer, somewhat of a perfectionist, and am used to doing my own work over the years. Its nice to have found a service dept that can thoughtfully answer my questions and meets my criteria. for proper maintenance. More

Great Experience Zack Tidd went above and beyond to help me purchase my new vehicle. He was consistently patient and helpful, with a very fast response rate. Even on h Zack Tidd went above and beyond to help me purchase my new vehicle. He was consistently patient and helpful, with a very fast response rate. Even on his days off, he was always willing to help me right away. I usually do not enjoy working with salesmen, but I enjoyed working with Zack. He made the car buying process much less stressful. More

Great SERVICE ADVISOR MS GLIDDEN ANSWER ALL QUESTIONS KNEW HER JOB WELL GREAT ASSET TO PRIME TOYOTA LOOKING FORWARD TO NEXT SERVICE SEE YOU TUESDAY BY SERVICE ADVISOR MS GLIDDEN ANSWER ALL QUESTIONS KNEW HER JOB WELL GREAT ASSET TO PRIME TOYOTA LOOKING FORWARD TO NEXT SERVICE SEE YOU TUESDAY BY More

Another poor service at Prime Recently had 20 k service on my Tacoma. Gave advisor a coupon towards it. Advisor said filling in for another advisor (April). After waiting 3 hours, Recently had 20 k service on my Tacoma. Gave advisor a coupon towards it. Advisor said filling in for another advisor (April). After waiting 3 hours, I asked advisor what's going on with my truck? She had forgotten me and looked on computer then she went to other advisors office and found my paperwork that vehicle service was completed. Made me wait another 10 - 15 minutes then offered to take $25 off my bill. Told her wanted to speak to service manager due to on going problems( Oct. 2018 oil plug not tightened, oil leaked out on new driveway just had sealed. Then when car carrier sent to pick up my truck, carrier damaged my driveway. Was reimbursed.) Service manager not in, Customer. service manager was embaressed and did not charge me for service. Original rep. did NOT take coupon off my bill and did NOT receive multi-point inspection form.Told her and others that Prime has gone downhill since Ira Rosenberg retired! Also had problems with Prime Honda! VERY POOR SERVICE! More