Ira Toyota Saco

Another poor service at Prime Recently had 20 k service on my Tacoma. Gave advisor a coupon towards it. Advisor said filling in for another advisor (April). After waiting 3 hours, Recently had 20 k service on my Tacoma. Gave advisor a coupon towards it. Advisor said filling in for another advisor (April). After waiting 3 hours, I asked advisor what's going on with my truck? She had forgotten me and looked on computer then she went to other advisors office and found my paperwork that vehicle service was completed. Made me wait another 10 - 15 minutes then offered to take $25 off my bill. Told her wanted to speak to service manager due to on going problems( Oct. 2018 oil plug not tightened, oil leaked out on new driveway just had sealed. Then when car carrier sent to pick up my truck, carrier damaged my driveway. Was reimbursed.) Service manager not in, Customer. service manager was embaressed and did not charge me for service. Original rep. did NOT take coupon off my bill and did NOT receive multi-point inspection form.Told her and others that Prime has gone downhill since Ira Rosenberg retired! Also had problems with Prime Honda! VERY POOR SERVICE! More

2013 Toyota Camry service Did window sticker and air filter. No problems. 3xcellent service & friendly, as usual. New collection service by service rep was good. Will continue Did window sticker and air filter. No problems. 3xcellent service & friendly, as usual. New collection service by service rep was good. Will continue to come again and again. Why did this have to be at least 25 words! More

Routine maintenance on my Sienna My appointment was for 8:00 am and they were ready to go when I arrived. The service advisor explained the proposed work clearly. Work was completed i My appointment was for 8:00 am and they were ready to go when I arrived. The service advisor explained the proposed work clearly. Work was completed in a timely manner, and I was on my way n More

Highlander 2018 1 Year service Over all excellent service prompt and very friendly service staff.customer service staff also very helpful. Will definitely reccomend to our friends Over all excellent service prompt and very friendly service staff.customer service staff also very helpful. Will definitely reccomend to our friends as family for car buying and service. More

2019 Highlander Purchase Berto was great to work with, very knowledgeable, no pressure, tough negotiator, Went out of his way to find the car my wife wanted so he could close Berto was great to work with, very knowledgeable, no pressure, tough negotiator, Went out of his way to find the car my wife wanted so he could close the deal. This is our second Highlander since 2007 from Prime Toyota. Berto’s friend and competitor, Corey Creteau from Patriot Subaru recommended Berto, since we decided not to buy a Subaru. This is nice that competitors can work together. I am sure that this will be reciprocated. More

Quick and efficient I worked Eric and he found me the vehicle wanted at the price I was willing to pay. He made it easy. Also paperwork only took five minues I worked Eric and he found me the vehicle wanted at the price I was willing to pay. He made it easy. Also paperwork only took five minues More

Great place to buy a vehicle at and Wendy was very good and very professional and I would recommend this dealership to anyone looking for a great vehicle an place to buy a vehicle at and Wendy was very good and very professional and I would recommend this dealership to anyone looking for a great vehicle and to be treated fairly and professionally. More

Great service and great staff. Prime makes the service process easy for me. Scheduling is easy and they have a comfortable waiting area with free coffee and wifi while you wait. T Prime makes the service process easy for me. Scheduling is easy and they have a comfortable waiting area with free coffee and wifi while you wait. They take the time to address my concerns and know the vehicles well. More

Excellent Experience I am extremely pleased with the service, professionalism and communication of everyone I worked with to purchase my new Toyota. Joe and Wendy went out I am extremely pleased with the service, professionalism and communication of everyone I worked with to purchase my new Toyota. Joe and Wendy went out of their way to get me the vehicle I wanted - exceptional service!! More

Excellent service! I had the pleasure of working with Zac Tidd, he was professional, knowledgeable and made it a great experience. I recommend him to anyone looking to b I had the pleasure of working with Zac Tidd, he was professional, knowledgeable and made it a great experience. I recommend him to anyone looking to buy or lease a new car. He is genuine and does not pressure you, he wants you to be happy with your decision. Thank you Zac! More