Ira Toyota Saco

Oiled the steering wheel 4/24/19 had oil change and tire rotation service, simple enough, not on this visit. Got in vehicle after service and noticed a sheen all across the t 4/24/19 had oil change and tire rotation service, simple enough, not on this visit. Got in vehicle after service and noticed a sheen all across the top of the steering wheel and door handles. At first I thought they must have done a half xxx attempt at an armor all job on the steering wheel,, but then I realized it was oil. I’m guessing this happened when the technician reset the oil maintenance interval with the odometer. Service advisor was surprised & apologized, retrieved cleaning solution and wipes. Leave prime get on the turnpike ramp and get a severe vibration. Thinking a lug nut was loose, I get out and inspect. All are tight, look for something obvious and notice a balancing weight is missing. Can’t say Prime Toyota caused the balancing weight to fall off, they did rotate the tires and perhaps it’s a coincidence that the weight came off. Must be hard to attract and retain good techs these days. More

service due Great service! I was waited on promptly without an appointment and treated courteously. Happy customer and will keep returning for all of my service Great service! I was waited on promptly without an appointment and treated courteously. Happy customer and will keep returning for all of my service needs! More

Military Discounts Should you have signs indicating you give Military Discounts. I just paid over $100 for service, as a disabled veteran a discount always helps. How lo Should you have signs indicating you give Military Discounts. I just paid over $100 for service, as a disabled veteran a discount always helps. How long has the veterans discount been in affect More

Service experience review Great service right from stepping out of the car. Someone is there waiting for you, and my car was all ready to be taken in for service within just a Great service right from stepping out of the car. Someone is there waiting for you, and my car was all ready to be taken in for service within just a few minutes. More

Purchased 2016 Toyota Tacoma Very easy going sale with a trade in. We worked out a fair deal very quickly and I was in my new vehicle within a few hours. Very easy going sale with a trade in. We worked out a fair deal very quickly and I was in my new vehicle within a few hours. More

Great experience We went in looking for the most affordable best deal we could find and we were blown away by the service. Wendy Lewis and Brenda Freitas provided. The We went in looking for the most affordable best deal we could find and we were blown away by the service. Wendy Lewis and Brenda Freitas provided. They were not overbearing just honest and helping in all aspects to stay within our budget. More

Don’t care about customer after they sell car Typical car dealer. Send coupons for service but can’t make an appointment before they expire and they will not extend deadline. “Express service Typical car dealer. Send coupons for service but can’t make an appointment before they expire and they will not extend deadline. “Express service”???? 2.5 hour plus wait for an express. Joke. Will rethink that dealership. More

The usual exceptional service I have used Prime for over 25 years. I have found the level of service to be excellent without any issues ever.The staffcould not be more helpful and I have used Prime for over 25 years. I have found the level of service to be excellent without any issues ever.The staffcould not be more helpful and thorough. More

Always can count on the folks at Prime Toyota! I can always get an appointment when I need one. The staff is helpful. I feel like I can trust them. Prices are reasonable.,the waiting room is comfor I can always get an appointment when I need one. The staff is helpful. I feel like I can trust them. Prices are reasonable.,the waiting room is comfortable. More

Very pleasant sales people. The staff was helpful from start. Made sure I got everything I wanted in a vehicle. I never felt pressured or hurried. Very nice dealership overall. The staff was helpful from start. Made sure I got everything I wanted in a vehicle. I never felt pressured or hurried. Very nice dealership overall. More