Ira Toyota Saco

Replace engine oil and oil filter They get the job done asked of in an awesome manner and will keep you advised of any other issues that they may find besides what you asked of them to They get the job done asked of in an awesome manner and will keep you advised of any other issues that they may find besides what you asked of them to maintain the safety of your vehicle!!! More

Good experience in purchasing a vehicle. Good experience in creating a deal with JD sales person. He was very professional and patient with us. He answered all questions for us. The transi Good experience in creating a deal with JD sales person. He was very professional and patient with us. He answered all questions for us. The transition was done in a timely manner. We will recommend him to other people looking for a new car. More

Great service!! Prime has always been good to me! From sales to service!!! I have been buying cars at prime for 11 years!! Everyone is friendly and they work with me Prime has always been good to me! From sales to service!!! I have been buying cars at prime for 11 years!! Everyone is friendly and they work with me on prices! More

Always a great experience! I picked up my 2019 Tundra from Berto today. This is my 5th vehicle with Prime Toyota in Saco. I have always had a good experience with the sales and I picked up my 2019 Tundra from Berto today. This is my 5th vehicle with Prime Toyota in Saco. I have always had a good experience with the sales and service staff. Helpful without the high pressure sales tactics. I highly recommend this dealership and Vertical Arroyo. More

Awesome experience; no pressure to buy I bought a 2019 Corolla from JD today and was so impressed by his no pressure, great listening approach to making sure the car was right for me. He to I bought a 2019 Corolla from JD today and was so impressed by his no pressure, great listening approach to making sure the car was right for me. He took the time to show me all the features in the vehicle, including setting up Bluetooth connectivity for my phone and describing the function of the safety features (e.g. lane keeping assist, etc.). I'm a repeat customer at Prime Toyota, having bought a Corolla 9 years ago which has had excellent reliability. My experience today confirms that Prime Toyota cares about its customers and I'd highly recommend JD to anyone looking for a solid, reliable vehicle at a competitive price. Thank you for an outstanding experience! More

Customer Service Excellence This was the single best sales experience I've ever experienced. I met with Berto on Saturday January 26, 2019 to discuss my end of lease options. In This was the single best sales experience I've ever experienced. I met with Berto on Saturday January 26, 2019 to discuss my end of lease options. In the 3 or so hours spent with him I went from discussing a vehicle purchase with a stranger to feeling like I was catching up with a long lost friend. Nothing about my experience felt like anything that had to do with sales......but what it did feel like was two guys chatting about a lot of common interests. The process was simple, friendly, and fun. Berto took the time show my how to use all the safety features, which is pretty standard I assume, but he also looked into a feature not listed, verified my vehicle had it, then downloaded the app to utilize the said feature to my phone. The sale had already been made, he didn't have to go out of his way to show me how to use a feature that wasn't even listed. Berto has since followed up a couple of times and has made me feel that I'm not just his customer when sitting at his desk. I will without hesitation recommend anyone looking for a vehicle to see Berto. Side note: I love my Tundra Scott F More

Great Service Provided Worked with Steve to get my Camry through its service. Notified him of issues I ran into from the previous owner like alignment problems and had that Worked with Steve to get my Camry through its service. Notified him of issues I ran into from the previous owner like alignment problems and had that taken care of. Professionally well done. More

Sales dept was great, service dept terrible Have bought four vehicles here and sales people were always top notch. Service dept ...not so much. I brought my new truck in for routine tire rotati Have bought four vehicles here and sales people were always top notch. Service dept ...not so much. I brought my new truck in for routine tire rotation and oil change. The next day my husband found oil on the garage floor and called me at work. I called the service dept. and they said do not drive it any further. They sent a tow truck to pick it up and bring it in. I was told that the oil my husband found was just drippings off the “splash guard”, from the oil change. I brought the truck home and we looked under the hood. They had not put the new oil filter on correctly and oil had blown all over the engine! The service guy had made an attempt to power wash under the hood but had missed oil all over the radiator, battery holder and more!!! The service dept. had outright LIED to my face! The honest truth would have been acceptable. I will NEVER TAKE another vehicle to them for service. They could have destroyed a very expensive vehicle with their sloppy work. More

Thank you! I have wanted a Toyotal Highlander for years and never thought we could afford one. Berto brought me a 2019 Highlander and let me test drive it (with I have wanted a Toyotal Highlander for years and never thought we could afford one. Berto brought me a 2019 Highlander and let me test drive it (with my four year old as well) and was amazing. He was so patient, showed me all the details and was great with the 4 year old asking questions too. Rob and Berto got us into a vehichle where I feel safe, comfortable and has all the extras anyone could ask for. Even the purchase/finance part was smooth and fast. Berto and the staff stayed late on a Friday night just to get us into my dream vehicle. Thank you so much for everything! More

RAV 4 I cant say enough about Berto Arroyo. This is our third time that working with him and every time he has gone above and beyond our expectations. I wou I cant say enough about Berto Arroyo. This is our third time that working with him and every time he has gone above and beyond our expectations. I would highly recommend Berto for your next new vehicle purchase or lease. More