Ira Toyota Saco

They made a new lifelong customer My car was showing a check engine light and 3 other malfunction lights. I called Berlin City where I purchased the car twice and neither time was I p My car was showing a check engine light and 3 other malfunction lights. I called Berlin City where I purchased the car twice and neither time was I put thru to service and no one ever called me back. I decided to call Prime. I immediately spoke to someone in service. They were booked but told me to bring it in the next day and they would fit it in. They did and my car was fixed and back to me in the same day! Aaron Smith was great to deal with and extremely helpful! They got me back on the road and ready for my road trip that is in two day!! Great staff!! More

E brakes They were awesome! They did a great job and were really efficient! April was really excellent and made sure that I had a ride to work! They were awesome! They did a great job and were really efficient! April was really excellent and made sure that I had a ride to work! More

Excellent Service I have been dealing with Prime Toyota in Saco for approximately 13 years now. Though the service may take a little longer than a smaller repair shop, I have been dealing with Prime Toyota in Saco for approximately 13 years now. Though the service may take a little longer than a smaller repair shop, it is worth the wait. Their service personnel is always professional. If they don't know the answer immediately (which is rare) they will research the issue for you, taking the painstaking research away from the customer. The work is always done right the first time. The facility is clean and comfortable, with wi-fi available and a snack bar for your convenience. If you don't want to wait there, they provide a shuttle service. My experience with buying/leasing new vehicles has been equally favorable. More

Great experience I financed my first used car from Prime Toyota, but totaled it in an accident about a month later. Berto was a huge help in setting me up with a repla I financed my first used car from Prime Toyota, but totaled it in an accident about a month later. Berto was a huge help in setting me up with a replacement car, explained everything in a straightforward manner and made the whole process quick and easy. Highly recommend. More

scheduled service Friendly service staff. Very people oriented. Amy was very thorough, and helpful in my request for documenting service history in my maintenance manua Friendly service staff. Very people oriented. Amy was very thorough, and helpful in my request for documenting service history in my maintenance manual. Again very professional. More

Outstanding service I had the pleasure of working with Amy on my Highlander service. Her customer service skills were outstanding. She spent time researching a question f I had the pleasure of working with Amy on my Highlander service. Her customer service skills were outstanding. She spent time researching a question for me and explained it in an easily understandable manner. More

Somewhat disappointed We were told we were all set but when we looked at the copy of the work that was performed it said that the cabin filter was extremely dirty with evid We were told we were all set but when we looked at the copy of the work that was performed it said that the cabin filter was extremely dirty with evidence of nesting but we were never informed when we picked up the car also the front right wheel trim was only partially on the wheel More

Amazing experience! I had such an awesome experience from start to finish at this dealership. My sales guy, Mike Tapley made me feel very comfortable, wasn’t pushy and re I had such an awesome experience from start to finish at this dealership. My sales guy, Mike Tapley made me feel very comfortable, wasn’t pushy and really listened to what I was looking for. After Mike helped me decide on the car, Denise Freitas came out and worked with me to make sure I was getting the final numbers I wanted before I committed to the purchase. The final step was finance and normally, once I get to the finance part of the deal I feel like I am being pressured and like I have to buy everything presented. Not the case here, Steve Catalano was very transparent and made me feel like I was making the right decisions with out a ton of pressure. This is by far the best car buying experience, I’ve ever been thru! I highly recommend Prime Toyota!! More

Berto’s the best! Berto is one of the most genuine human beings I’ve ever met. He’s going to get you a good deal without any pressure or hassle. Last week I traded in m Berto is one of the most genuine human beings I’ve ever met. He’s going to get you a good deal without any pressure or hassle. Last week I traded in my 2010 Tundra and purchased a used 2016 Tundra. Prime’s sales manager Rob Arey gave me fair value for my trade and Berto got me a great price on my 2016 Tundra. I was so impressed with how easy Berto made the whole transaction go that I went back to see him again today and traded in my wife’s 2011 Hyundai Santa Fe and purchased a used 2014 Santa Fe that my wife loves! If you’re looking for a vehicle and want to work with a kind, considerate and HONEST salesperson Berto is the man to see. I highly recommend Berto Arroyo. Rob Arey also helped to make both of these transactions fair and equitable. IMHO - Prime Toyota in Saco is the best dealership in southern Maine to purchase a new or used vehicle regardless of vehicle make or model and Berto Arroyo is the guy you want to work with! Sincerely, Mickey Sileo More

Hassle free service This was a scheduled 40,000 mi. service alone with a state inspection. April was my service advisor and she was pleasant, knowledgable and kept me in This was a scheduled 40,000 mi. service alone with a state inspection. April was my service advisor and she was pleasant, knowledgable and kept me informed via text as to the progress of my service. The waiting area is clean, morning newspapers are made available as well as offering complimentary coffee. I’ve been coming to Prime Toyota in Saco since purchasing my vehicle two years ago. I purchased new tires and wiper blades in November and mentioned to April that the wiper blades were streaking. She told me that they would check them and at the completion of service she told me that they had been replaced at no charge after verifying that they were not cleaning the windshield properly. All in all a very pleasant experience working with April and the other service advisors I’ve dealt with in the past. More