Ira Toyota Saco

Poor experience I took my daughter to this dealership to purchase her first vehicle. She really wanted to buy a used Toyota Tacoma. I thought this might prove to be a I took my daughter to this dealership to purchase her first vehicle. She really wanted to buy a used Toyota Tacoma. I thought this might prove to be a better experience than I had the last time I bought a vehicle at this location, since the motto includes “fast, fair and simple “. I was wrong. We arrived at about 5:00 pm on a Tuesday and stood and waited to see if anyone would notice us. Eventually someone did. We were shown to a desk and had to wait while my daughter’s information was gathered. Finally the sales rep went to get the truck for us to see. The battery was dead, so it had to be jump started. Then it had no gas. Then it had to be jump started again. Then my daughter got to drive it. Next we had to wait for numerous trips from the sales rep to the manager to get anything near a reasonable deal. My daughter really liked the truck, agreed to the deal, wrote a check for 10k down and we waited, and waited and waited for the finance rep. I commented that things had not gone well. He apologized and then said, “I probably don’t need to say this, but you aren’t the only customers in the store tonight “. He definitely did not need to tell me that, and would have been smart not to. I walked out of his office, resolved to never do business with Prime again. Ever. Nothing fast (3.5 hours) fair, simple or fun. I really wanted my daughter to enjoy her first car-buying experience. She did not. More

Truck lease w Berto For my 3rd time Berto has provided outstanding sales and service. There is truly not a more polite human on the planet. I’ve referred him to my famil For my 3rd time Berto has provided outstanding sales and service. There is truly not a more polite human on the planet. I’ve referred him to my family and friends, all of whom have been equally satisfied. Easy to work with, warm and welcoming, knowledgeable etc etc etc. I’d strongly recommend Berto. More

Great experience Berto Arroyo explained everything in detail for me to understand and was respectful and courteous. He made the entire process easy and was great to wo Berto Arroyo explained everything in detail for me to understand and was respectful and courteous. He made the entire process easy and was great to work with. More

Good experience Steve Saucier was easy to work with and I was treated respectfully and courteously. David Tanger was quick and efficient with the finance side of thi Steve Saucier was easy to work with and I was treated respectfully and courteously. David Tanger was quick and efficient with the finance side of things (pleasantly surprised me) and Justin contacted me just often enough to keep me interested and informed regarding my online inquiries. I felt no pressure from any one of these gentlemen. I wish I had been aware my new vehicle was not equipped with a Satellite Radio. More

New automobile purchase From the time I went in the staff at Prime Toyota in Saco , Maine treated me like family. This includes the General Manager Rob, the sales associate J From the time I went in the staff at Prime Toyota in Saco , Maine treated me like family. This includes the General Manager Rob, the sales associate Jim and the finance manager Junior (JP). The experience was awesome and they were polite, positive and made me feel welcomed. It was the best experience I have ever had in purchasing my new Toyota Highlander. I will recommend this dealership to my friends. More

Service manager was rude to myself and my wife. Service manager was a rude xxxxxxx to my wife. I was charged an outrageous amount for a service that was suppose to be included in my lease. My wife w Service manager was a rude xxxxxxx to my wife. I was charged an outrageous amount for a service that was suppose to be included in my lease. My wife was led to believe she had to have this done there and could not go somewhere cheaper. I will never purchase or lease another car from Saco prime Toyota. The service manager should be fired. More

Great Service Went in for my routine msintinence expecting a certain price to owe. Was informed of what my car would need and it ended up being much cheaper than ex Went in for my routine msintinence expecting a certain price to owe. Was informed of what my car would need and it ended up being much cheaper than expected. Felt good being made aware of my options and not feeling pressured to do more than what was actually needed. Great and friendly service. More

Good Service Completed my service on time and there were some good service coupon deals. I would recommend Prime service Department to anyone in the area looking t Completed my service on time and there were some good service coupon deals. I would recommend Prime service Department to anyone in the area looking to services they’re Toyota. More

In joine my experience great deals and servive I was looking to buy a nice car and come to my head and I remember I buy before at the Prime Toyota Saco would absolutely recommend Prime Toyota in S I was looking to buy a nice car and come to my head and I remember I buy before at the Prime Toyota Saco would absolutely recommend Prime Toyota in Saco Maine to anyone shopping for a great used vehicle their friendly staff fair pricing and willingness to work with all types of credit More

It's Like Coming Back Home! I love this place! I have been coming here for the last 9 years working with Berto Arroyo specifically! He and everyone there take such good care of y I love this place! I have been coming here for the last 9 years working with Berto Arroyo specifically! He and everyone there take such good care of you and always make sure you are satisfied. There is a true sense of family at Prime Toyota and they extend that feeling to their customers. There is no other dealership to go to, but Prime Toyota! I live in Brockton, MA and will travel to Saco, ME any day of the week to get a great, reliable car that I love! Big shout out to David to who was awesome! Keep up the great work guys!! More