Ira Toyota Saco

Great job by all I was referred to Prime by USAA . Almost immediately Steve Mitchell contacted me by phone. He listened to my wants, what I had for a trade and when I I was referred to Prime by USAA . Almost immediately Steve Mitchell contacted me by phone. He listened to my wants, what I had for a trade and when I needed to do it. Shortly after, I received an email describing what was available in inventory. That happened on 10/15. On request Steve sent the sticker on the one in which I was interested. He also sent an estimate on my trade. Rob Arey, General Sales Manager, also contacted me to close for an appointment. I set an appointment with Steve with the understanding that the deal had to be done in one visit as my wife was in the hospital and my time was limited. He set it up. On 10/18 I drove the 2 hours to Saco and met Steve who turned me over to Brandon Hersey. He showed me the truck and took a test drive. All was good. The trade value offered was the same as the estimate and was satisfactory. We agreed on all terms. Brandon went through all of the available add-ons available and presented them well and without being pushy. Final preparation was done while I transferred funds and they accepted my personal check. The whole transaction took about 3-1/2 hours and was the best car buying experience I’ve had and I am 78 years old. It was a pleasure to work with the Prime Toyota Saco team More

Great experience The team at Toyota was great. My truck was serviced and everything was done quickly and professionally and the waiting area was comfortable. I’ll be b The team at Toyota was great. My truck was serviced and everything was done quickly and professionally and the waiting area was comfortable. I’ll be back for my next service. More

Honest and efficient I’m happy that there was no pressure for me to buy any type of specific vehicle. I wasable to get The vehicle I wanted. I’m happy that there was no pressure for me to buy any type of specific vehicle. I wasable to get The vehicle I wanted. More

Purchasing RAV4 My husband and I we're very pleased with the service we received at prime. I had asked for quotes over the Internet and prime was the only dealer tha My husband and I we're very pleased with the service we received at prime. I had asked for quotes over the Internet and prime was the only dealer that followed through and found the exact car that I asked for. When we went to purchase the car, our sales person Sean was very friendly efficient and helpful. We would definitely recommend this dealer and Sean again. More

I went without appointment, and was seen to immediately ver I went without an appointment, and seen to right away. Very good work done.I always am well-treated, and will continue to come back for service. I went without an appointment, and seen to right away. Very good work done.I always am well-treated, and will continue to come back for service. More

Great Experience I was glad to have text updates through out the day from the technician working on my truck. He was prompt at returning answers to my questions. I was glad to have text updates through out the day from the technician working on my truck. He was prompt at returning answers to my questions. More

Great experience Came in for a inspection sticker. Called that day and got right in! Greeted by Mike he was a pleasure to work with!!! Was in and out in 20 mins!!!! Pe Came in for a inspection sticker. Called that day and got right in! Greeted by Mike he was a pleasure to work with!!! Was in and out in 20 mins!!!! Perfect service More

Quick, kind, & responsive I came in for my appointment and I was walked right in with no wait. All the staff that I encountered was very friendly. I waited for under an hour an I came in for my appointment and I was walked right in with no wait. All the staff that I encountered was very friendly. I waited for under an hour and I was ready to go! More

Oil change Great visit. I enjoyed the waiting area and appreciate that I could bring my separation anxiety black lab with me. I do hate filling out these rev Great visit. I enjoyed the waiting area and appreciate that I could bring my separation anxiety black lab with me. I do hate filling out these reviews though. Would like just a check list. More

Great, honest, fast sales team & wonderful customer service After my car was totaled by the insurance company, I needed a new one fast. Eric listened to what I wanted, helped identify good cars within my price After my car was totaled by the insurance company, I needed a new one fast. Eric listened to what I wanted, helped identify good cars within my price range, and made suggestions for features I was interested in. Eric was incredibly professional and easy to work with. Thr business manager, Stephen, made time at the end of a busy day to walk us through our financing and warranty options. The entire process was quick and painless! I'm very happy with my new car and with the service I received at Prime Toyota. More