Ira Toyota Saco

Berto Arroyo was a amazing manager that helped me through the steps of getting my brand new 2014 corolla sport. Ive gotten many other cars in the past but this dealership and Berto Arroyo was defiantly the b the steps of getting my brand new 2014 corolla sport. Ive gotten many other cars in the past but this dealership and Berto Arroyo was defiantly the best by far. I come all the way from Massachusetts but I heard so many great things about him and this dealership that I just had to see for myself and I was not let down at all. When it comes to stuff like this I get so stressed out but Berto did absolutely everything for me he had so much patience and was so nice. I will defiantly come back to this dealer and to Berto and recommend the dealership and him to everyone. Great job Berto you are amazing ! More

Jim has been available whenever we need him. We asked Jim Jim has been available whenever we need him. We asked Jim to help us with our decision to buy or lease another RAV 4. He was there for us all th Jim has been available whenever we need him. We asked Jim to help us with our decision to buy or lease another RAV 4. He was there for us all the way to the end, weighing the option to buy the leased RAV 4, to the final decision of a new lease. The toughest part for us was when we had to sign off on the old lease and have an inspection on the vehicle without being there. We had no idea that that was going to happen. Also that we could be charged for anything that they see wrong with the car. This was very scary for us. We took very good care of the car but when other people open their car doors and bump yours you have no control. Well we are still waiting for that report. I do wish we had more of a heads up on that. But that has to do with Toyota. Again, thanks to Jim for all his help. We love our new RAV 4! Greg and Laurie Chapman More

Traded a 2009 Tacoma for a 2014 Tacoma and am very happy with this purchase. was very well treated by salesman Scott MacDonald. He was very polite and helpful in this purchase. I was well pleased and would with this purchase. was very well treated by salesman Scott MacDonald. He was very polite and helpful in this purchase. I was well pleased and would recommend this salesman and dealership to family and friends. Look forward to further involvement with this dealership. More

When we walked in we were greeted in a friendly and professional manner and at no time did we feel pressure to buy, we actually left dealer ship and went to another dealership and found them to be to p professional manner and at no time did we feel pressure to buy, we actually left dealer ship and went to another dealership and found them to be to pushy so we went back and bought from prime More

Like always, I had a great experience at Prime Toyota Saco. Johnny was very nice and answered all my questions. Stacey the Internet Sales woman was also very helpful when I first contacted Prime. Grea Saco. Johnny was very nice and answered all my questions. Stacey the Internet Sales woman was also very helpful when I first contacted Prime. Great customer service, that is why this is the 3rd car I've gotten from you guys and also why all of my family buys their Toyotas from there. More

Berto did an excellent job of explaining the vehicle and was very courteous and friendly. Car was delivered quickly and on time and in good condition. was very courteous and friendly. Car was delivered quickly and on time and in good condition. More

My experience from what started with a phone call to Jan Long and completing my transaction with Jim Crocker was outstanding. I found Jan to be honest, sincere, and followed up with every detail as quickly Long and completing my transaction with Jim Crocker was outstanding. I found Jan to be honest, sincere, and followed up with every detail as quickly as I requested information. She then passed me on to Jim and I found him to be an extension of Jan and I felt that they were a great team and represented the Prime dealership with honesty and integrity. I have purchased many new cars in my lifetime and this truly was the most enjoyable experience to date. Thank you and I look forward to a positive experience working with the service department as well. Marnie Dacko More

Scott MacDonald was a great sales person- we would use him again,no problem! There were issues with the title to the car we bought that took 10 days to resolve. This was beyond Scott's control.The Sal him again,no problem! There were issues with the title to the car we bought that took 10 days to resolve. This was beyond Scott's control.The Sales Manager (don't know his name???) could have been much more pro-active in dealing with us about the title delay. Once we made a small stink about the long delay, the title "magically" appeared in the mail- on Columbus Day when mail is not delivered. I wonder where it had been sitting for days??? Also, when we wanted to get a credit on our AMEX card for the $3000 deposit (because of the delay in getting the car), we were told by the sales team, "American Express won't do credit card credits. Sorry..." This was completely false- I called AMEX and they said they would be happy to do a credit. It turns out that the dealership doesn't like to do AMEX credit card credits because they are so expensive. Sorry... I don't like being lied to. Just be honest and it will serve your reputation much better. So, we finally got the car after a long delay. It could have been handled WAY better and I was surprised because PRIME has such a good reputation and we purchased our last car there and came back because it had been a good experience. More

Joe was very professional and knowledgeable about the vehicles. We bought a Pruis from him in June and were so impressed with him that we called on him again when looking for another vehicle earlier this vehicles. We bought a Pruis from him in June and were so impressed with him that we called on him again when looking for another vehicle earlier this month. He was also very easy to work with and extremely friendly. More

Great experience. Mike was great. The only bad part was that we had to wait over 2 hours to see the finance guy(mike B.)Once we saw him though he was good also that we had to wait over 2 hours to see the finance guy(mike B.)Once we saw him though he was good also More