Ira Toyota Saco

I have had many experiences at this dealership, Always have great things to say. I love my new 2014 Limited Tundra. I have personally purchased 4 vehicles form Prime, and Berto is the only sales person I have great things to say. I love my new 2014 Limited Tundra. I have personally purchased 4 vehicles form Prime, and Berto is the only sales person I have had sales experience with because from the very first deal we made I can honestly say he was exceptional. I had purchased several other cars and trucks in my time but never had I dealt with a person like Berto. He listens to what it is you are looking for and works hard for you the client to be sure you are satisfied with the choice. This latest vehicle I purchased happened just the other day and I had been on the fence for over a year. Berto took me for a ride in 2014 after I saw it while bringing in a friend I referred him. All I can say Toyota did an amazing job with this truck. They did not have the color I wanted so Berto got with Rob Arey and he was able to locate me the one that I wanted, Rob worked extra hard to get what I was looking for. To wrap up my experience Michael in finance always makes the toughest part of the sale the easiest as possible. So Thank you Prime, and mostly Thank you Berto, you always have come through for me, and anyone I have ever referred has always been grateful to me for pointing them in your direction. Never once have I called a car salesman friend, Berto is the first. (Five Stars is not enough for you Berto, but it is all they allowed me to give) More

As a first time buyer, I was very apprehensive about not having the "right skill set" to handle the purchase negotiations, doubted my ability to understand the "car sales lingo", and frankly not sure what I having the "right skill set" to handle the purchase negotiations, doubted my ability to understand the "car sales lingo", and frankly not sure what I could afford to purchase with my unimpressive credit score. Luckily, Berto Arroyo was genuinely interested in getting "the right car that fit my family's needs, at the right price that didn't weigh me down"! Berto made me feel comfortable, easily chatted about cars without making me feel any pressure, and customized my search. Berto readily responded to all my questions (even some my brother in law asked), helped me arrange my visit and rental car (traveling from Massachusetts), and made my experience "stress free". So, when asked where I purchased my car, I will tell them to stop by Saco, ME and look up Berto Arroyo at Prime Toyota where you are treated like family, get honest answers, and great customer service! Michele, Somerville, MA More

This was my first car buying experience, and I was definitely nervous about sales-people. But Berto had helped a friend of mine buy several cars, and came highly recommended, so I went to Prime Toyota definitely nervous about sales-people. But Berto had helped a friend of mine buy several cars, and came highly recommended, so I went to Prime Toyota. I already had a pretty good idea of what I wanted, and a loan through my credit union (which included constraints like milage and model year). Berto listened to everything and came back with the perfect car for me on the first try! I cannot say enough good things about him! He is friendly and personable of course, but also a great listener, and really went out of his way to help me (he even came in on his day off as a favor to our mutual friend). The financial guy was less than fabulous, and made us wait for more than a half hour when I came in with the final payment because he was in a meeting... But overall it was a good experience. I got exactly what I needed and I will be recommending this place (and Berto especially) to everyone I know who is looking for a car in the future. Thank you for helping me find my car! I love it! More

We have done business with Prime a few times. We met Britney as we were going into the door. She had a smile and asked if there was anything she could do for us or show us. She was attentive to our ne Britney as we were going into the door. She had a smile and asked if there was anything she could do for us or show us. She was attentive to our needs and worked hard to come up with something affordable and what we wanted. We went home with a new Toyota Rav4. Britney will be a great car saleswoman. More

Jim came highly recommended to us and once we met him we understood why. Instead of just trying to "sell" us a car he took the time to assist us in choosing a vehicle that was right for us and in a price ra understood why. Instead of just trying to "sell" us a car he took the time to assist us in choosing a vehicle that was right for us and in a price range that we were comfortable with. We had a lot of questions and he patiently answered them all. He is a definite asset to Prime Toyota and I will not hesitate to recommend Jim to all that i come across that are looking for a vehicle. We are quite happy with our "2" new vehicles and the overall service we have received from Prime! More

First time I ever visited your showroom. I was in the parking lot moving toward the front door when Michael Welldon appeared and shook my hand and offered to help me. He was very patient with me. I wa parking lot moving toward the front door when Michael Welldon appeared and shook my hand and offered to help me. He was very patient with me. I was looking for a used car. I ended up buying a new RAV4 and am very happy that I did. You are very fortunate to have Michael in your employ. He is very polite, kind and efficient. He is very knowledgeable about his product and is eager to share what he knows. If I still had my own business, I would try to lure him away from you. I was that impressed. Having said that, everyone my husband & I met in the front of the house, as well as the back of the house, were all very attentive, polite and made us feel very very welcomed. Dave in the credit dept. was personable and so efficient! There was a young man named Steve (last name?) who had to call me back regarding a question. He was very pleasant and gave me the information I needed quickly. He introduced himself to me when I came into the showroom. Now that is a little extra touch. It was appreciated. My husband & I were impressed with how everyone in your salesroom worked as a team. Everyone was very respectful to one another and you didn't feel like they were competing against one another. Such a great environment. Is it something in the water? You could market that! I guess you can tell, we are looking forward to doing business with you for years to come. We will surely send people your way. Thank you for everything, Yvonne & Ralph Graffam More

Very friendly service that made me feel very comfortable with my decision to buy my new car. Would absolutely recommend Berto to anyone because of his very kind demeanor. with my decision to buy my new car. Would absolutely recommend Berto to anyone because of his very kind demeanor. More

The overall experience was very friendly and pleasing. I have shared this with many of my friends. When my lease ends in 3 years I will definitely go back to the dealership to either release or purchase a n have shared this with many of my friends. When my lease ends in 3 years I will definitely go back to the dealership to either release or purchase a new vehicle. More

This is the second time we have leased a Toyota Prius from Prime Toyota in Saco. Both times we were helped by Scott Macdonald. He takes the time to listen to our needs and gives great advice. He's very from Prime Toyota in Saco. Both times we were helped by Scott Macdonald. He takes the time to listen to our needs and gives great advice. He's very personable and we enjoy working with him. More

Everyone was friendly, helpful and professional. Norm answered the first email I sent inquiring about a highlander with in a half hour. Tony answered all my questions and was able to get us a car that we answered the first email I sent inquiring about a highlander with in a half hour. Tony answered all my questions and was able to get us a car that we feel safe driving our two little girls in on our budget. David in finance made the paper work fun and enjoyable. Our whole family loves our new Highlander. Just tonight our oldest daughter was upset that we were taking daddy's truck and not mom as new car. I would recommend Prime to anyone who is looking to by a car. More