Ira Toyota Saco

This was my first lease and trade-in experience. Berto Arroyo made it a great experience, even when getting a new vehicle can be a daunting task. I couldn't be happier with the vehicle I ended up with and Arroyo made it a great experience, even when getting a new vehicle can be a daunting task. I couldn't be happier with the vehicle I ended up with and though I had my doubts that a deal could be reached, his enthusiasm and optimism carried me through the process. In this situation he was more friend than salesman and that is exactly what I needed. I would highly recommend Berto Arroyo for anyone looking to purchase/lease a vehicle from Prime Toyota/Scion in Saco. More

Once again, Berto Arroyo, rolled out the red carpet for my family!!! This our third vehicle aquired from him and our extended family's 7th!!! We can not say enough great things about Berto & the service my family!!! This our third vehicle aquired from him and our extended family's 7th!!! We can not say enough great things about Berto & the service at Prime North. Berto is courteous, reliable, fair, hard working and most importantly, makes the car buying experience pleasant EVERY time. Not only will we continue to do business with him & Prime North, but we will refer all our family & friends! More

Recently, I entered into a new lease with Toyota. With the help of the Prime Toyota team, I chose to lease a 2013 Toyota Prius Plug in. Berto Arroyo was extremely helpful to me in making my decision to l the help of the Prime Toyota team, I chose to lease a 2013 Toyota Prius Plug in. Berto Arroyo was extremely helpful to me in making my decision to lease this Prius. Previously, I leased a Toyota Camry through Prime Toyota with Berto Arroyo. Again, Berto Arroyo took the time needed to get me the right model that fit my needs and a GREAT DEAL! I never felt rushed during the process and always felt that meeting my needs was the objective. New to the Prius, Berto Arroyo was very informative in explaining the difference in models and my options. He is a great asset to Prime Toyota! He communicates well and cares about his customers! Overall, I had another great experience at Prime Toyota with by far their best salesperson, Berto Arroyo! More

I just wanted to take a minute and give recognition to Berto, he is by far the best salesmen out there and that I've ever dealt with in my car searching experience. Not only did he get me where I wanted t Berto, he is by far the best salesmen out there and that I've ever dealt with in my car searching experience. Not only did he get me where I wanted to be payment wise but he actually cares about his customers. Ill never go through anyone else and Ill recommend any friend looking for a car to him. He has taken good care of my family and I and I can't thank him enough. Your awesome Berto! More

I had an excellent experience at Prime. I tend to take an extended period of time when making decisions like this. The Rep., Berto Arroyo, was informative, helpful and patient during my research and negotiat extended period of time when making decisions like this. The Rep., Berto Arroyo, was informative, helpful and patient during my research and negotiations. He made himself accessible after hours by cell phone and, despite my telling him not bother, even came in on his day off to make the final delivery. Since taking delivery, he has continued to be helpful answering questions and getting further assistance when he didn't have the answer. I'd recommend Prime to anyone looking for a new Toyota/Scion. More

My experience with Berto Arroyo was the worst interaction I have had to date with any sales person. Our situation was unique because we were in the midst of dealing with a family emergency involving our 3 ch I have had to date with any sales person. Our situation was unique because we were in the midst of dealing with a family emergency involving our 3 children. We were scheduled to pick our vehicle on 09/02/13 and asked if we could have our vehicle ready because we very much needed two vehicles. The dealership was very accommodating with the exception of Berto. We explained out circumstances and received a very insensitive and cold response as though it was a significant imposition. He laughed in my face and hung up on me. I called the dealership back and requested to speak with a sales manager and to request we deal with another sales person. I was able to speak with Jim once I was dumped into a random voicemail box. He was accommodating and said he would help us finalize our purchase, however not before making excuses for Berto and his behavior. I have been a loyal Prime Toyota for my past 5 vehicles and due to this egregious event I no longer have the confidence in Prime. More

Berto is a joy to work with, which is why we keep coming back and recommend him to everyone we know. We know we are being taken care of with Berto as our salesman! back and recommend him to everyone we know. We know we are being taken care of with Berto as our salesman! More

I had the most amazing experience leasing a new car for the first time at prime Toyota! Not only do I love my new car but the service I got from Berto was phenomenal. He made myself and my children feel the first time at prime Toyota! Not only do I love my new car but the service I got from Berto was phenomenal. He made myself and my children feel at home in the dealership and treated us like family. I will always go back to him and recommend Berto to all my friends and family! More

Berto really goes above and beyond - before AND after the sale. By far the best service and sales experience I've ever had with a car dealership! sale. By far the best service and sales experience I've ever had with a car dealership! More

I have made my second purchase Through Prime Toyota of Saco Maine for the 2nd time and could not be happier, With the growth of my family I decided to trade in my 2 door Coupe for a family appropriate Sed Saco Maine for the 2nd time and could not be happier, With the growth of my family I decided to trade in my 2 door Coupe for a family appropriate Sedan (Toyota Camry) and absolutely love the car. not to mention the service from the dealership who were extremely helpful in accommodating my financial needs. The friendly atmosphere, and positive vibes made this decision easy as pie. My dealer Berto Arroyo was wonderful, he was more than willing to help with my financial situation and his great attitude, personality, and overall performance will have me go back to Prime again in the near future, I recommend anyone looking for a new vehicle to visit your nearest Prime dealership and if your looking for a great dealer I strongly Recommend you ask for Berto Arroyo. More