Ira Toyota Saco

I had a unbelievable experience at this dealership. They came highly recommended by other people that have purchase vehicles from them in the past and experience the same stellar customer service. I have t came highly recommended by other people that have purchase vehicles from them in the past and experience the same stellar customer service. I have to note that Berto Arroyo was a pleasure the work with. He addressed all of my requests and was professional at all times. He went above and beyond the call of duty. I would definitely recommend this dealership for their quality of work and professionalism. They were not pushy and made sure that all your needs were met. A+++++++++++++ Thanks, Brendan Finnegan More

If you are ever in the market for a new Toyota/Scion, you should definitely check out Prime Toyota in Saco, ME and ask for Wendy. She was exceptional! Wendy really took the time to understand my needs and should definitely check out Prime Toyota in Saco, ME and ask for Wendy. She was exceptional! Wendy really took the time to understand my needs and knew the vehicles really well. She followed up with me every step of the way, and was such a pleasure to work with. I would buy a vehicle from her any day. On top of that, Prime Toyota has a great facility with cafe - they even offer free manicures. It is such a great environment, and everyone there is very friendly. More

After deciding I needed a new Car I did some research and looked at different dealerships in Southern Maine. My previous experience with Prime and Berto was my reason for coming back to Prime. Berto was extr looked at different dealerships in Southern Maine. My previous experience with Prime and Berto was my reason for coming back to Prime. Berto was extremely professional and friendly and answered all the questions I had. He is the best salesman I have ever worked with and he is the sole reason my last 2 vehicles were bought from Prime. He listened to what I was looking for and made some suggestions and took the time to find my next car. Prime and Berto are the 2 reasons I did not get discouraged when I could not find a car I wanted. I had my grandson with me and the dealership is a great kid friendly enviroment that he still talks about, My experience with Prime and the great people taught me that this may be the sole place for me when I need my next car, Thank you Berto and Prime for making this a great experience again. Joanne Pralicz More

My first time financing a car, everything was made very easy and understandable. Berto was very helpful and I would recommend him to anyone at anytime. easy and understandable. Berto was very helpful and I would recommend him to anyone at anytime. More

I have worked with Berto and the Toyota Team, in Saco, for the past three years. Every time I go into the store everyone is friendly and easily approachable. This day that I got my new Toyota Venza, I f for the past three years. Every time I go into the store everyone is friendly and easily approachable. This day that I got my new Toyota Venza, I feel like I put Berto through the ringer.....so to speak. He helped me get two vehicles out of our hands, and made it an easy transition to get my new vehicle. Your customer service is exceptional, and I recommend Berto any time I have someone talking about getting a new/different vehicle. Berto took the time, out of his own schedule, and stayed late, just to get me into this vehicle. I appreciate all that you do! More

Purchased a 2011 Subaru WRX from Prime Toyota/Scion in April, 2013. I could not be happier with the car or the customer service I received throughout the entire process. Neil warmly greeted my wife and I April, 2013. I could not be happier with the car or the customer service I received throughout the entire process. Neil warmly greeted my wife and I right when we arrived. He was very professional and friendly from start to finish and was completely up front with all the costs associated with the purchase. Beyond that Neil provided us, without us asking, the CarFax and a dealer price comparison of all similar models within 200 miles. We definitely received a very good deal on the car. No tricks or gimmicks, we also received a line item printout and knew exactly how much we were spending even before we agreed to purchase. Scott, who was also professional and friendly, worked with us on the financing and was able to get us a great rate. Never felt any pressure from either Neil nor Scott. To top off the wonderful customer service, Neil (and the dealership's driver Jerry, who is a very sweet man) actually registered the car in Massachusetts for me and delivered it to my work in Lexington, MA (~100 miles from the dealership in Maine). I agreed to purchase the car on Saturday and it was delivered to me on Tuesday. Quite a way to finish off a wonderful car buying experience. Without hesitation, I will absolutely be recommending Neil and Prime Toyota/Scion to anyone who is looking to buy a vehicle, and will be purchasing our next car through them. More

Great experience. I had my children with me and they were able to stay occupied by the pool table and the fantastic touch tank in the showroom. It was an overall great experience, to be able to have my child able to stay occupied by the pool table and the fantastic touch tank in the showroom. It was an overall great experience, to be able to have my children there and not have to worry about keeping them busy while I was trying to purchase a new care was great. More

Very pleased with the customer service and trade-in deal of my 4-runner for the purchase of a new 2013 4x4 TRD off road Tacoma. of my 4-runner for the purchase of a new 2013 4x4 TRD off road Tacoma. More

My family previously had a bad experience with Prime, which had made me tentative to purchase from them. Having bought from them before, I hated dealing with pushy car salesmen, and the corporate feel, b which had made me tentative to purchase from them. Having bought from them before, I hated dealing with pushy car salesmen, and the corporate feel, but this time was a COMPLETELY different experience. I went to Prime on a whim, having test driven a new Rav4 at a different dealership the day before; I really just wanted to see what they would offer me. Dylan approached me in the lot and was able to answer all of my questions, as well as give me a full tour of the new Rav4's and emphasize each and every feature. He was calm, relaxed, and knowledgeable, which put my mind at ease. We ran numbers and I was pleased that the General Sales Manager, Jesse, remembered me from my previous purchase and was eager to please me and get me the deal that I wanted. I was able to take a step back from the dealership and take the car for a spin on my own at my leisure, so that I could be certain I was happy with it. Upon return, Dylan and Jesse gave me exactly what I wanted and did everything they could to push the deal through. With it being a beautiful Saturday in Maine, the dealership was swarmed, but never once did I feel rushed or neglected, and Dylan kept me informed throughout the entire transaction. I honestly enjoyed my experience there this time, and can now say with certainty that I will be buying my next car at Prime. Dylan and Jesse are truly exceptional salesmen. Their knowledge, pride, and passion for the job and customer alone will bring people back to Prime time and time again. More

Your dealer (name noted above) took my information as to car model, year, features, financial requirements and found me the car I wanted. When I arrived at the dealership (I'm from Medford, MA), he showed m car model, year, features, financial requirements and found me the car I wanted. When I arrived at the dealership (I'm from Medford, MA), he showed me the car, took me for a test drive , explained the buying procedures/initial paperwork, and then sent me to the finance manager, Mike Horowitz, for the final signing for ownership (also a simple and easy process). Even the wait times were short, and the dealership surroundings were pleasant and comfortable. I would definitely recommend Mr. Arroyo to family and friends who are looking to lease or buy a new/used automobile. More