Ira Toyota Saco

After having a poor experience at another dealership, I was referred to Berto at Prime Toyota, I have never had such an amazing experience buying a car. I was treated with respect, my needs for my family a was referred to Berto at Prime Toyota, I have never had such an amazing experience buying a car. I was treated with respect, my needs for my family and I were listened to, and vehicles suggested. Again, thank you Prime Toyota and Berto, we will be a return customer to you, when we buy again. More

This was the best experience that I have ever had buying or even looking at cars. I went to Prime Toyota/Scion to explore my options. I already had a vehicle, but my payments were way too high and I owed a or even looking at cars. I went to Prime Toyota/Scion to explore my options. I already had a vehicle, but my payments were way too high and I owed a lot more than the car was worth. I met Berto Arroyo and he went above and beyond to make sure that I got a car I loved. I got to look at a lot of cars, got to do some test drives, and most importantly, I never felt any pressure to buy anything. I was treated like a good friend and I knew that he was looking out for my best interest. I ended up with a used car that was a year newer, lower miles, better looking, and $100 less a month. He even came in on his day off to help finish the paperwork because I had come in right before closing time initially. I love the car and it feels really good driving it. Berto is honest and wants his customers to leave with a great car that they are happy about. I will definitely be back if my wife wants to trade in her car. I highly recommend going to Prime Toyota/Scion to everyone and I suggest talking to Berto Arroyo. More

This is the fourth vehicle our family has purchased from Prime Toyota of Saco, ME. Each time Berto Arroyo has treated us like gold! That's why we keep going back! Prime Toyota of Saco, ME. Each time Berto Arroyo has treated us like gold! That's why we keep going back! More

I Traded in an 2007 Toyota Camry SE, for a 2006 Sienna XLE, and my wife and I couldn't be happier. With two kids, the deal was the best purchase we had made. I thought it would be impossible to get all th XLE, and my wife and I couldn't be happier. With two kids, the deal was the best purchase we had made. I thought it would be impossible to get all the options I wanted and a price that was fair. I'm very pleased to say, that the sales team was by my side. It started with Berto Arroyo, who took the time to figure the numbers I needed to make the payments work. Followed by Joe Flammia and Jesse Freitas for allowing to help me out with my trade in. Last but not least, Jason Therieault in finance, which game me the extra care that we needed for the lifetime of our vehicle. Everything was said in done within 2 hours. That's the best service i have ever had with a dealership. I also want to say a special thank you to GM Sean Van Prat, for haveing the incredible sales team, that made my wife so happy to get a vehicle she wanted for our 2 little girls. Thanks!!!!! More

Berto is the consummate professional as is Jesse the finance manager. I have now purchased my last three cars through Prime and won't go elsewhere and have referred numerous others to them and will con finance manager. I have now purchased my last three cars through Prime and won't go elsewhere and have referred numerous others to them and will continue to do so. Thank you! More

My family within a year had bought five (5) new and used vehicles from Berto and really raved about how well they had been treated by him. He was extremely friendly and made you feel like family. My car wa vehicles from Berto and really raved about how well they had been treated by him. He was extremely friendly and made you feel like family. My car was due for replacement so I decided to go over to Prime Toyota with my son and wife. When I went through the front door of the dealership it was like WOW, it was very impressive, neat, clean, and very noticeably geared to accommodate its customers' needs. I asked a very polite young man at the entrance desk if Berto Arroyo was in, and that I would like to see him. he went over to check to see if he was in his cubical and then escorted us to him. Fist impression, I liked him right away. I asked him a few different questions in regards to two Camry sedans that I had been looking at on the Internet. He was very knowledgeable about both vehicles and explained them to me. He didn't come across to me as a high pressure salesman and it didn't take me very long to realize why the rest of my family was telling me to make sure that I see Berto. I must say that Berto Arroyo is an asset to Prime Toyota and they should appreciation him for his being there. I also had a very friendly meeting with the Business Manager Michael Jones who also went that one step extra to help me meet my price range. I do appreciate the friendly and family like atmosphere that Prime Toyota has created for their customers. I ended up with the Camry Hybrid XLE and so far I absolutely love it, I am now like a kid with the greatest toy in the world. More

This was our first dealing with Prime Toyota Scion and due to the overall experience we will now do all car dealings through this dealership and hopefully through our salesperson named Berto Arroyo. I ha due to the overall experience we will now do all car dealings through this dealership and hopefully through our salesperson named Berto Arroyo. I have been looking for a car for the past three months and have been to four different dealerships and every salesperson i dealt with really did not listen to what i wanted or what i could afford. Most of them gave me the impression that I was being ignored and not listened to because when i would state what i was looking for or what i wanted I was shown something entirely different or out of my range and that is extremely discouraging. Berto was friendly and listened to me and not only did he get me the car i wanted, which I thought was impossible to get due to the other salesmen, but he also stayed within my budget. I felt no pressure at all from Berto, it was my terms and that type of experience will keep us coming to this dealership and to this salesperson. We will also let others know of our wonderful experience. The dealership itself is extremely professional and makes you the customer feel very comfortable. I purchased my car five days ago and i still have the biggest smile ever on my face :). I also want to mention that i got my car loan through my own credit union, so there was some back and forth with them and the dealership, but again i was so very pleased with the outstanding customer service that was given by Berto, he would answer me right away and get what i needed right away for the credit union. There was one day that i think I must have called him at least 10 times or more and every time he had the same freindly tone and was more then happy to assist me, that is outstanding customer service. Thank you so much for making this experience a great one!!! More

Berto was very helpful in purchasing my first car. He was reccommended to me by my uncle who has purchased several cars for his company from Berto. He was not pushy and was understanding when I needed time t reccommended to me by my uncle who has purchased several cars for his company from Berto. He was not pushy and was understanding when I needed time to think about my purchase. He was informative and really pushed for me to get a student discount when I was denied the first time. Overall, Prime Toyota of Saco made the purching of my first car a reality because I thought I would need a co-signer or even a large amount down. I didn't need any of that. Berto even gave me tips on what I could do to improve my credit score. I am very happy with my first car experience and will go back to Berto and Prime of Saco for future purchases...although with my new Toyota Corolla, that probaly won't be for a while. More

We traded our 2007 RAV4 Limited for a new 2012 RAV4 Limited on Saturday, March 31,2012. Our sales person, Berto Arroyo, was outstanding in every way, and we never felt any pressure from him during the Limited on Saturday, March 31,2012. Our sales person, Berto Arroyo, was outstanding in every way, and we never felt any pressure from him during the transaction. This in itself is quite rare for any dealership. During our visit we got to chat with Eric Muchmore - Service Manager, Jim Crocker - Sales, and Jason Theriault - Business Manager, all of whom were very gracious and welcoming. We highly recommend Ira Rosenberg's Prime Toyota Dealership for a fair and low key deal. Dick & Cheryl Talbot Windham, ME More

Originally I had purchased a car from Berlin City Toyota. After purchasing the car I took it to a local shop that I trusted to check out the bumper because it had a few small bumps in it and i wanted to pay After purchasing the car I took it to a local shop that I trusted to check out the bumper because it had a few small bumps in it and i wanted to pay to fix it so the car would look sharp. The car fax had showed that this car had not been in an accident. I quickly learned the car was missing parts of its absorber in the bumper on the drivers side and the total repairs would cost over $1,000. It was clear that the car had been in an accident and was also unsafe to drive. I brought the car back to Berlin City to talk about the safety issues of the car (and considering the car was suppose to be Toyota certified)I spoke to three men who treated me poorly. After a lengthy conversation Berlin City was willing to pay for a new absorber but not a new bumper. I stated that if the car was hit hard enough that the absorber was broken and missing parts that the bumper was obviously spent. Then they agreed to fix the bumper as well. Due to the unprofessional experience I had with this issue after only about 2 days of owning the car I returned it. During this time period Prime Toyota in Saco contacted me to tell me they had they type of car I was looking for. I had originally contacted them through Car gurus before buying the original car at Berlin City. I spoke with Jeff on the phone who was more than helpful and incredibly informative. We made arrangements for me to come see the car the following day. I showed up early the next day and had confused him with Jesse but was then introduced to Berto who helped me with the car. It was clear that the car salesmen were competitive and I felt badly for confusing Jeff with Jesse but at this point I just wanted a safe nice car. Prime Toyota in Saco was a wonderful dealership and was very professional. Berto called a few days after my purchasing the car just to check in and make sure I was happy with my new ride :) Prime Toyota was also patient with me to get a bankers check from my bank during bank hours and didn't pressure or rush me. Berto was wonderful and incredible kind without being TOO friendly like often most car salesmen can be. They were also very understanding of my financial situation and held the car I wanted with no money down until the following week when i was ready to make a purchase. Prime Toyota is the real deal. There business appears to be doing very well, and I credit it to there customer service and reliable cars. I look forward to being in touch with them as my new dealership. Thank you Berto for your kindness. More