
Ira Toyota Saco
Saco, ME
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Service times are flexible and they’re open on Saturday. Some service items are more expensive than can be found at independent mechanics,, but I understand that the convenience also comes at a cost. Some service items are more expensive than can be found at independent mechanics,, but I understand that the convenience also comes at a cost. More
Trevor was my service advisor. He was very professional and knowledgeable. Service labor costs are always high, but, the work was performed by a knowledgeable mechanic who took the He was very professional and knowledgeable. Service labor costs are always high, but, the work was performed by a knowledgeable mechanic who took the time to explain some of his work. More
Very efficient, well organized, clean facility, and friendly staff. They give you plenty of attention. You get a free car wash with every service. I have found their pricing to rival independents for m friendly staff. They give you plenty of attention. You get a free car wash with every service. I have found their pricing to rival independents for most services. More
New ownership under Ira and the customer service has gone down the hill. It takes multiple attempts to get through their phone system to find a human being. The “operator” is MIA. When you do get someone, down the hill. It takes multiple attempts to get through their phone system to find a human being. The “operator” is MIA. When you do get someone, they forward you to other employees who are not even available to take your call. Cannot even leave messages cause the mailboxes are full. Texting is an option, but they rarely respond back. And forget about getting notified when your car is ready. They did not even call us to say they ran into problems. I don’t recognize any of the old employees from when it was Prime Toyota and every time we go now they have different employees. This was by far the worst experience so far but it has been getting worse and worse with each visit after new ownership. A new mechanic is on the horizon. More