Ira Toyota Saco

JD was fantastic. He diagnosed what I wanted and worked with me to get it. Outstanding service, great work, he was a major reason why my experience with Prime was so satisfying. If you need to trade in y with me to get it. Outstanding service, great work, he was a major reason why my experience with Prime was so satisfying. If you need to trade in your vehicle, go to Prime and ask for JD, he's the best. More

JD was nice and didn't pressure you into anything. He bought me breakfast and followed up after the sale. I got a fair price for my trade-in as well. bought me breakfast and followed up after the sale. I got a fair price for my trade-in as well. More

My sales man, Z. Patron gave great service. He was so helpful, friendly and willing to go the extra mile for anything I needed. I am a returning customer, and I have been pleased each time.I would highly helpful, friendly and willing to go the extra mile for anything I needed. I am a returning customer, and I have been pleased each time.I would highly recommend Prime Toyota for that reason alone. Tyson Butterfield More

I have dealt with this dealer before. This is the reason for my return the service and frienlyness is excellent. I have never had a issues with this dealer at all. I have sent friends and family to the deal for my return the service and frienlyness is excellent. I have never had a issues with this dealer at all. I have sent friends and family to the dealer many times. A few of them have even made a purchase. This a great dealer to work with and the sales force does a great job. More

We have bought 3 out of our last 4 cars from Prime. However, this was the first time we worked with Berto. While our past experiences have been fine, it was a real treat to work with Berto. He is att However, this was the first time we worked with Berto. While our past experiences have been fine, it was a real treat to work with Berto. He is attentive and willing to do whatever he can to make a deal. We didn't anticipate buying a vehicle, but it become necessary. We weren't sure of exactly what we wanted to buy, but we figured we'd go to Prime first. The location is convenient and our past experiences had been pretty good. We spent several hours and test drove multiple vehicles. From the moment we met Berto, it felt like this car buying experience was going to be easy. He is out-going and personable. His enthusiasm was so welcoming. Berto made us feel like we were his only priority. He explored and proposed several options until we found the just right arrangement. Thanks Berto, we love the car and look forward to working with you again! More

When I drove into the dealership Scott waved me to a parking space and he was friendly and had a good sense of humor. I told him what I wanted in a car and he listened and showed me the car I was looki parking space and he was friendly and had a good sense of humor. I told him what I wanted in a car and he listened and showed me the car I was looking for. He has a lot of patience. I gave you a high rating because your dealership is only as good as the people who sells the cars. Sincerely, Patricia Fox More

we needed to trade 2 vehicles and needed an SUV big enough for dogs band gear etc. JD was very friendly right from the start. He showed us around the lot and when we saw a vehicle we were interested he enough for dogs band gear etc. JD was very friendly right from the start. He showed us around the lot and when we saw a vehicle we were interested he made sure that it was for sale (manager's car with a few personal effects in it) then he got the information, key and we were off on a test drive. We spent a significant amount of time with the sales team (3+ hours) but at no time did we feel pressured to purchase "right now" after meeting with "the manager and finance people"(you know the "suits"- the guys we all dread meeting!) we still felt no pressure to buy. They all made the numbers work for us and although our payment is a little higher than we wanted, we purchased the extended warranty for piece of mind. JD was very honest as he was not familiar with the VW that we bought he didn't push models at us that we were not interested in (specifically the Rave 4)nor was there pressure made to move to a new vehicle-he did mention the 0% financing on some new Toyota's which was appropriate but did not push after we said no. Matt in finance was great and even added a very nice bonus to the sale. Overall this was a great experience. We felt comfortable that we were treated fairly, honestly with none of "used car sales pitch-pushy etc" if you are looking for a car we would recommend this dealership highly. Purchasing a vehicle has always been a stressful experience for me and I can honestly say that this time wasn't bad at all. Thanks to the great team at Prime Toyota in Saco for helping us with this large purchase! Mary and Chris the only complaint would be the length of time of the process. We did some waiting and if you have children with you it would have been a difficult length of time. Otherwise it is a 5 star experience! More

I recently purchased a Corolla LE from here and was not in love with the car. After expressing my unsatisfactory towards this purchase Jesse the General sales manager called me and asked me to work with hi in love with the car. After expressing my unsatisfactory towards this purchase Jesse the General sales manager called me and asked me to work with him personally. From the moment I entered the dealership I was greeted and acknowledge by a salesperson and everyone there was all smiles. Jesse greeted me and expressed his concerns for me. He made sure I was completely 100% satisfied and happy. He offered my partner and I drinks snacks and even lunch on him!Not just the free coffee and cookies they offered. This personal touch means a lot, he instantly made me feel at ease knowing that he was trustworthy and friendly. He was honest from the start and asked me what I really wanted. I wanted the corolla sports type, as soon as i said that Jesse personally went out and got the car for us to test drive which is something a general manager usually does not do! We fell in love with the car and decided to buy it. Not only was Jesse able to get me this car he also made it affordable and took off more than a $1000 of the MSRP. He was so attentive through out the entire process that he even ordered us new floor mats because it was a tiny bit off colored. This made me feel even more satisfied than i already was. Mike Horowitz took over with the paper work part. He explained every little detail answered all of my questions went over warranty options without pressuring me to buy any of it. Mike actually reduced the monthly payments which helped a lot since money is a huge factor especially for someone that doesn't have the best credit, like me. He made sure I understood all of the paperwork that needed to be signed. I left there feeling great and happy with giving them a second chance because in the end everyone won. I recommend going to Prime Toyota/Scion for the peace of mind knowing that you will get the best deal possible and if you feel like you didn't (like i did at first) the folks here will make it right because the company makes sure everyone leaves fully satisfied. More

The operator courteously redirected my call to the appropriate person. Jan, the internet and telephone sales rep, was most crucial as an amicable gatekeeper who made me feel comfortable and at ease ta appropriate person. Jan, the internet and telephone sales rep, was most crucial as an amicable gatekeeper who made me feel comfortable and at ease talking to her over the phone about a final price quote. It wasn't just the fair price, but the relational value that I perceived as a commendable first impression that made me feel glad to do business with this person, Jan. When I arrived, many salespersons cordially asked if I was being assisted. They were all well aware that we were there and seemed to care. I asked for Jan, and she was summoned. While I waited (not too long) other reps cordially directed me to the deli/snack bar for complimentary coffee and cookies, which again added a great personal touch of hospitality to my buying experience. You can't put a premium of how important those small things are to people. It's these relational little things that enhance the experience of doing business with people not automatons. We had traveled a long way, and felt like this little coffee break was an oasis in the desert. Lindsay, behind the deli counter, made us feel most welcomed. The coffee was great tasting and fresh. Neil Brown was introduced to us by Jan using proper protocol and decorum, which was most honoring to all of us. Being a military retiree, I found this most refreshing in a civilian organization. Neil was very friendly and handled our questions and concerns honestly and forthrightly as they came up. I appreciate the fact that he was new, and that Prime turned him loose on us. We had a wonderful time dealing with Neil.He was humble and enthusiastically diligent to do his part in the transaction process in order for us to get what we came for- a red Toyota Corolla LE. It was a pleasure doing business with Neil.It was critical for us to eat somewhat healthy food because we are diabetics. Neil pointed out that we could eat inhouse where they offered sandwiches and wraps. Neil went above and beyond and picked up the tab for us. You can't beat that kind of gesture of generosity. Neil was superlatively reassuring throughout, and served as our guide along our way. As an aside, Lindsay prepared for us some very delicious wraps and the conversation was edifying. Mike Horowitz was an easy to get along with young man and presented a clear and concise presentation of all our additional options available to us. We decided to go with the full premium package. We didn't dilly dally around. We know Toyota has a good product and service reputation. The people who work for Toyota are what make Toyota great.Prime Toyota people, you are the best of the best. I appreciate everything you've done to make our buying experience a delight rather than a fright. You can quote me on that if you wish. Or use it as a slogan. I thank God for you all. Thanks! More

Friendly, knowledgable salesmen. I enjoyed my experience working with J.D. and Matt. We've looked at other dealers and came back to Prime because of the attentiveness of Jason De Felice (J.D.) and Matt Will working with J.D. and Matt. We've looked at other dealers and came back to Prime because of the attentiveness of Jason De Felice (J.D.) and Matt Wills. More