Ira Toyota Saco

The operator courteously redirected my call to the appropriate person. Jan, the internet and telephone sales rep, was most crucial as an amicable gatekeeper who made me feel comfortable and at ease ta appropriate person. Jan, the internet and telephone sales rep, was most crucial as an amicable gatekeeper who made me feel comfortable and at ease talking to her over the phone about a final price quote. It wasn't just the fair price, but the relational value that I perceived as a commendable first impression that made me feel glad to do business with this person, Jan. When I arrived, many salespersons cordially asked if I was being assisted. They were all well aware that we were there and seemed to care. I asked for Jan, and she was summoned. While I waited (not too long) other reps cordially directed me to the deli/snack bar for complimentary coffee and cookies, which again added a great personal touch of hospitality to my buying experience. You can't put a premium of how important those small things are to people. It's these relational little things that enhance the experience of doing business with people not automatons. We had traveled a long way, and felt like this little coffee break was an oasis in the desert. Lindsay, behind the deli counter, made us feel most welcomed. The coffee was great tasting and fresh. Neil Brown was introduced to us by Jan using proper protocol and decorum, which was most honoring to all of us. Being a military retiree, I found this most refreshing in a civilian organization. Neil was very friendly and handled our questions and concerns honestly and forthrightly as they came up. I appreciate the fact that he was new, and that Prime turned him loose on us. We had a wonderful time dealing with Neil.He was humble and enthusiastically diligent to do his part in the transaction process in order for us to get what we came for- a red Toyota Corolla LE. It was a pleasure doing business with Neil.It was critical for us to eat somewhat healthy food because we are diabetics. Neil pointed out that we could eat inhouse where they offered sandwiches and wraps. Neil went above and beyond and picked up the tab for us. You can't beat that kind of gesture of generosity. Neil was superlatively reassuring throughout, and served as our guide along our way. As an aside, Lindsay prepared for us some very delicious wraps and the conversation was edifying. Mike Horowitz was an easy to get along with young man and presented a clear and concise presentation of all our additional options available to us. We decided to go with the full premium package. We didn't dilly dally around. We know Toyota has a good product and service reputation. The people who work for Toyota are what make Toyota great.Prime Toyota people, you are the best of the best. I appreciate everything you've done to make our buying experience a delight rather than a fright. You can quote me on that if you wish. Or use it as a slogan. I thank God for you all. Thanks! More

Friendly, knowledgable salesmen. I enjoyed my experience working with J.D. and Matt. We've looked at other dealers and came back to Prime because of the attentiveness of Jason De Felice (J.D.) and Matt Will working with J.D. and Matt. We've looked at other dealers and came back to Prime because of the attentiveness of Jason De Felice (J.D.) and Matt Wills. More

I worked with Matt Miller and he made me feel as though I was his only customer and took alot of extra time and patience with me as I wasnt sure what exactly I was looking for. He walked the lot and I think was his only customer and took alot of extra time and patience with me as I wasnt sure what exactly I was looking for. He walked the lot and I think looked at every car on the lot way later then he was to leave for the night. I have and will recommend Prime Toyota to friends and family. More

Jason De Felice met us in the parking lot with a welcoming handshake and immediately had us looking at used Toyotas in our price range. He was very sociable during the few hours we spent with him a welcoming handshake and immediately had us looking at used Toyotas in our price range. He was very sociable during the few hours we spent with him and we never felt like he was being too aggressive or pushy. He understood our financial situation and worked with us. My husband and I will give Jason's business card to any of our friends who are looking for a Toyota. Thanks, Jason, for making our car-buying experience a good one! More

We used to buy all our vehicles here, - two trucks and a car - but after what happened I wouldn't buy a tricycle from these crooks. 1. During routine service, dripped some kind of acid on my dashboard an car - but after what happened I wouldn't buy a tricycle from these crooks. 1. During routine service, dripped some kind of acid on my dashboard and didn't say anything or fix it till I pointed it out. It was still noticeable after they painted over the bleached out spot. 2. Refused to hold a vehicle for my husband for a half hour while he checked out another car, which the salesman had helped him find. Even though we had spent $50,000 there in the previous month when we bought a car and a truck. 3. We gave them one more chance. Even tho they knew how unhappy my husband and I were, they offered me a ridiculously low trade-in for my 2008 Scion. Told me it would need a complete paint job that would cost them $2,000. yeah, right. Rowe Ford gave us more than TWICE as much in trade and said the scratches could be buffed out and filled. Someone has to pay for their fancy showroom, green initiatives and free coffee and cookies. Don't be that person. Don't trust this dealership. More

From the moment we stepped onto the property of Prime Toyota in Saco, Wendy Lewis was there with a warm smile and an approachable "How-can-I-help-you" attitude. Throughout the entire purchasing process a Toyota in Saco, Wendy Lewis was there with a warm smile and an approachable "How-can-I-help-you" attitude. Throughout the entire purchasing process and beyond, Wendy was assisting us. She was quick to return phone calls and was always professional. Her great personality and smile was a plus. From the women at the service desks, to the managers and in between, this whole experience was pleasant and Wendy stood by to assist through all of it. We did purchase a car and are very happy with this purchase and now we look forward to returning to the same place for service (the amenities are a plus!). We would recommend this dealership and would certainly purchase from here again. We are sure the other sales people are just as great however, we would go looking for Wendy just because she is comfortable to be around and a pleasure to work with. Thanks for all your help Prime Toyota and thank you Wendy! More

I was in the market for a newer car and had wonderful service from Prime Toyota in the past. Matthew Miller was my salesman this time around and I could not have been happier. He treated me so well, with service from Prime Toyota in the past. Matthew Miller was my salesman this time around and I could not have been happier. He treated me so well, with so much patience and care, even to the point of letting me bring my poor old dog inside the dealership and making sure he had cold water. What a caring, conscientious and professional young man! I gave him a list of what I wanted, down to the dollar amount I was willing to pay. He scoured the listings and found me a beautiful, BEAUTIFUL SUV for exactly what I wanted to pay. He called me at work to let me know he was headed to NH to pick up my car after emailing me the specs and getting my ok. He kept to my parameters, didn't try to force me into something I didn't want or couldn't afford. He was honest and paid attention to every detail of the transaction. He even thought to pull my parking sticker off my trade-in so I wouldn't have to get another at work. Honestly, the way I was treated made me feel like a desired and cared for customer; and that's rare these days! I was fortunate to have had such a good experience at Prime Toyota the first time. blessed when I had Matthew for a salesman and will be referring everyone I know to Prime because of it. Thank you, Matthew Miller! I'm in the car I want, at the price I want and it's all because of you!! More

This was the best experience we have ever had at a car dealership. I have purchased many cars in my days but this was the best as we had an outstanding sales person in Mr Scott MacDonald. He was very pa dealership. I have purchased many cars in my days but this was the best as we had an outstanding sales person in Mr Scott MacDonald. He was very patient and made sure we were buying the right vehicle for our needs. Answered all our questions and was upfront and honest. One trip to the sales manager and we had a deal. I would highly recommend Prime Motor Group to anyone shopping for a great new or used car. Mr Rosenberg should be proud of the staff he employs and a very Specail thanks to our salesperson Scott MacDonald. We will surely be a return customer. Thank You Peter and Helene Hutchinson 45 Pettingill Rd Windham, Maine 04062 Phone 207-650-2611 More

Been studying the vehicle(FJ Crusier) I wanted to purchase for a few months now. Last Saturday we went into Prime Toyota to see what was available. We had been approached by J.D. our most helpful sa purchase for a few months now. Last Saturday we went into Prime Toyota to see what was available. We had been approached by J.D. our most helpful salesperson. He explained the process and was very instrumental in us making the purchase. He made sure that we didn't wait to long for anything. I would recommend Prime as place to purchase your next vehicle. If he is available I would also ask for J.D. to assist in your next purchase. The whole experience was a very pleasant. More

Very happy to buy my fifth car from Berto! He works very hard for his customers and has great follow up with his customers. I highly recommend Berto to my friends and family looking to buy! Also had a pl hard for his customers and has great follow up with his customers. I highly recommend Berto to my friends and family looking to buy! Also had a pleasant experience working with Jesse in the area were we talk about financing my trade and the new/used car I was looking to buy. Great experience, thank you!! More