Ira Toyota Saco

After running my vin over the phone, the service dept told me that I was covered for a frame replacement on my 2013 tacoma with only 130k miles. The truck recently failed inspection due to a large hole i told me that I was covered for a frame replacement on my 2013 tacoma with only 130k miles. The truck recently failed inspection due to a large hole in the frame. The excessive and premature rot on my frame is a result of toyota and their manufacturing processes. This has been well documented. After an hour drive and an hour wait the guy says oops it might not be covered. A day later and they tell me I’m out of luck. Terrible job on giving me any sort of accurate information. My truck is still eligible for a frame swap for another month but apparently the previous owner didn’t bring it in for the bandaid undercoating that was “offered” by toyota. Like an undercoating performed 9 years after a vehicle drives off the lot is going to do anything. Carl the service manager you have every right do defend and stand behind poor crafstmanship, but at the end of the day you and toyota are doing the wrong thing. Toyota can afford to replace an $8k frame on my lemon tacoma. For me that would be a significant financial hit. I went from being a huge fan of toyota to being a hater in under 24 hours working with Ira in saco. Hopefully toyota will step up and do what’s right because this dealership is clearly incapable. More

Keith was exceptional making sure my Highlander was cared for regarding general maintenance and the detailed cleaning. I highly recommend Ira Toyota Saco. We will continue to use the services!! for regarding general maintenance and the detailed cleaning. I highly recommend Ira Toyota Saco. We will continue to use the services!! More

We had Berto Arroyo help us with the purchase of our new vehicle and it was the best car buying experience I’ve had so far- He was incredibly knowledgeable and helped with every step of the way including th vehicle and it was the best car buying experience I’ve had so far- He was incredibly knowledgeable and helped with every step of the way including the confusion of which car to buy or which warranty to purchase. I’m a woman and it can be scary to buy a car, Berto answered all of my questions without inputting his personal opinion, only giving facts and allowing me to decide on all the things I wanted. I gave him very difficult criteria and he delivered on every step, would recommend every friend I have to have him as their salesman. Thanks Berto!! More

Berto gave us the best car-buying experience we’ve ever had! He helped us find the perfect truck for my son and gave us a fantastic deal. No pressure, just honest, friendly service. He truly went above and had! He helped us find the perfect truck for my son and gave us a fantastic deal. No pressure, just honest, friendly service. He truly went above and beyond. Highly recommend! More

Provided requested services. Issues identified in the past are still present. Don't understand why you end up waiting for service advisor when only 1 other car in check in area. Issues identified in the past are still present. Don't understand why you end up waiting for service advisor when only 1 other car in check in area. In addition, today my car was not washed after service. Several other service cars were. More

Keith was very pleasant from the start, going over my service contract with me and how long it should take for my services, everything went well. service contract with me and how long it should take for my services, everything went well. More

The process for ending one lease and signing up for another lease is excellent! Ethan ‘s customer service is very professional. another lease is excellent! Ethan ‘s customer service is very professional. More

I first meet Berto Arroyo 10 years ago when I was looking for a Highlander. He was referred to me! When you think of a salesman you think of someone that is very pushy and try selling you just anything well for a Highlander. He was referred to me! When you think of a salesman you think of someone that is very pushy and try selling you just anything well let me tell you Berto is nothing like that. You tell him what you’re looking for and in the price range and he will find it for you. He does not make you feel pressured Into buying something you don’t want. Or if you’re not ready at that time. I contacted Berto about getting a new 4 runner. I told him exactly what I was looking for in the new 4 runner he found it for me and made the process extremely easy no stress. He took the time to make sure I was comfortable driving it got everything hooked up inside with the screen and on my phone. Berto is always a pleasure to work with and my family will always go back to him with all of our vehicles! More

I came to the Service Center at IRA Toyota Saco for the first service of my 2024 VENZA. Keith Stayte, the Assistant Service Manager, assured that this visit went well. In very few words, this visit meet my first service of my 2024 VENZA. Keith Stayte, the Assistant Service Manager, assured that this visit went well. In very few words, this visit meet my expectations for quality service. More

My experience at this service appointment was very good. The service was explained and performed in a timely manner. The service was explained and performed in a timely manner. More