Ira Toyota Saco

Unbelieveable service... great price... they worked totally with my schedule.... Berto & Mike made this a good experience for me... the car was delivered to my residence... I would recommend them to totally with my schedule.... Berto & Mike made this a good experience for me... the car was delivered to my residence... I would recommend them to anyone. this dealership is one I will use again More

This was our second experience dealing with Prime and it was just as delightful as the first. We worked with Jeff in 2008 in leasing a new Tacoma and now turned in the lease for a new Tundra. As my daughter was just as delightful as the first. We worked with Jeff in 2008 in leasing a new Tacoma and now turned in the lease for a new Tundra. As my daughter stated in a previous review, we were there for a total of ten hours (she leased a new Rav)looking at and test driving various vehicles. The day was absolutely enjoyable with everyone working together for us to give us the best deals. We were never rushed and always tended to either by Jeff or Berto and if they were busy securing our deals other salesmen and employees would sit and chat with us. We were treated with the greatest respect and consideration even providing lunch and beverages as needed. At Prime you're more than a customer, you're treated like family. You won't be disappointed. We love our new Tundra! More

Prime Toyota makes buying a car a fabulous experience. Customer service is phenomenal with exceptional salespeople who also share in the exitement of purchasing a new vehicle. I spent a total of 10 hours Customer service is phenomenal with exceptional salespeople who also share in the exitement of purchasing a new vehicle. I spent a total of 10 hours at Prime Toyota as my parents and I both traded in our lease and upgraded to new 2010 vehicles - I didn't mind the wait at all as everyone made the experience fun and pleasurable with great attitudes and a fantastic cafe. The deals and discounts offered went over and above my expectations. More

Tom was very helpful and patient with myself and my mother...We went there looking for a Rav4...Mike showed us other vehicles that were closer to my budget and I came away with a 2010 Corrolla...We wer mother...We went there looking for a Rav4...Mike showed us other vehicles that were closer to my budget and I came away with a 2010 Corrolla...We were both very please with the service from both men...They were both very professional and friendly...Tom stayed til he could hand me the keys, for his day was done at 5/6p.m...We were given a follow-up phone the next day by Tom to see how everything was and he also apoligized for the wait we had the day before...Tom has a 10 for 10 in our books...Overall, a very pleasant buying experience...He also treated us to lunch... More

Heriberto Arroyo help me, and my family through all the details needed to buy a car. He was brave enough to take me to test few different car. He never press me to buy immediately but let me see around. Wh details needed to buy a car. He was brave enough to take me to test few different car. He never press me to buy immediately but let me see around. When I test three car and thought "I am going home without a car," he saw a car that look like the description of a car that I wanted; Berto called me to test the car and I am glad he did. My family and friend love my red Toyota car. Berto used his very best customer service, friendly, courteous, offered us food and beverage. Explained everything calmly and slowly which it helped me to understand better. He was very calm when I tested few different cars. From getting my car approved to very last details, he reminded friendly, and never speed off the process just to finish. I really needed someone with those qualities as I don't know much about cars. Heribeto called me few days after to check how I like the car and if if I have any situation with the car. Also, he called me one month after to follow up. Heriberto offered me to call him if there's any situation and remind me to get the service when I need in West Roxbury Toyota Prime. I also wanted to mention that everyone at Prime Toyota were very friendly and courteous. Thank you to Heriberto, to all of you for such great customer service. Carmen R. Lopez More

I purchased a 2010 Corolla S from this dealership on a Friday. I wanted the one in the show room, but they told me they had one identical to it out back and I would get that one. So we do all the paperw Friday. I wanted the one in the show room, but they told me they had one identical to it out back and I would get that one. So we do all the paperwork up, I get in the car to leave, and I get home. Everything was okay up until that point (besides waiting around for hours for a business manager). When I get home, I showed my new car to my family, and we noticed that the front bumper of the car did not match the color of the rest of the car! I very calmly called my sales person who told me he would get back to me the next day. Unsatisfied with his answer, I called Toyota's customer care line and they told me the Customer Service Manager (Kathleen Prior) would be contacting me. Finally on Monday (not the next day as promised) I get a call from my salesperson, who tells me to bring the car in at 2pm. I arrive at 2pm, but I was not helped until 2:45. The service manager went out and looked at my car and was like "whoever assembled this might have been colorblind." He told me to wait to see what he could do. I told him I wanted to just take the right color part off another car. He told me that likely wasn't possible. 30 minutes later, the service manager brings me to his office, and tells me it will take another week to get the right part in, and then another hour to put it on. I live 30 minutes from the dealership, so this isn't exactly convenient for me to keep going back and forth. Not once did I get an apology from anyone in the sales department. The service manager offered an insincere apology (sorry to see you back here so soon). They offered me nothing for my trouble. They did absolutely nothing to try to help me, or go out of their way to make this situation right. Now I have a brand new car that already needs body work. Where is Toyota's supposed quality on this? Selling a car with a different color bumper than the rest of the car?? I am IRAte. More

Jessica was very helpful and not high pressure. She answered my quesions and followed up after the sale. I had to contact her because I left something in the vehicle I traded in and she retrieved it a answered my quesions and followed up after the sale. I had to contact her because I left something in the vehicle I traded in and she retrieved it and mailed it to me. Overall, this was a very positive experience and I would recommend her to anyone looking to buy either a new or used car. More

David Hewett, made my experience at Prime Toyota very pleasant. He extended himself and his services more thant what was expected. He was extremely nice/patient and very attentive to my needs. He was ver pleasant. He extended himself and his services more thant what was expected. He was extremely nice/patient and very attentive to my needs. He was very knowledgeable and explained every feature on my vehicle of interest making the experience exciting, and enhancing my buying decision. John Kennedy, business manager, was also great in explaining the financial aspects in great detail. I will highly recommend this dealership to anyone, I can't say enough about my experience:-) I amy very happy with my Rav 4 More

Transaction went very smooth as Jeffrey Slaton, Internet Sales Manager, contacted me with inventory and pricing information within an hour of submitting a request through www.Edmunds.com. The day of the si Sales Manager, contacted me with inventory and pricing information within an hour of submitting a request through www.Edmunds.com. The day of the site visit to the dealership, I called ahead to confirm the inventory and we were greeted promptly upon arrival. Jeffrey introduced himself and our salesperson, Stephen Santos. Even the finance person, Joe Ropella, was friendly and did not try to give us the "hard sell" on add-ons. Overall, a pleasant experience as we drove the vehicle home less than 3 hours after arrival. No hassles or hard sells - but an overall enjoyable experience as everyone was friendly, accommodating, and a pleasure with which to deal. More

The dealer was enthusiastic and really pleasant to work with. It showed that he was really committed when he came into the dealership on his day off when I went to pick up my new vehicle. The fact that he with. It showed that he was really committed when he came into the dealership on his day off when I went to pick up my new vehicle. The fact that he was willing to do that and the work that was put into getting the vehicle that I wanted shows that he really cares about the customer. More