Ira Toyota Saco

I chose Prime Toyota in Saco for two main reasons: they sold the brand I was most interested in and I had heard many good reviews re: their service and quality. Jessica Castonguay was the salesperson I pri sold the brand I was most interested in and I had heard many good reviews re: their service and quality. Jessica Castonguay was the salesperson I primarily dealy with. Jessica was very friendly and provided a wealth of information about the vehicles on the lot as well as options available from their MA location. I did not buy my new car until my second visit. This allowed me time to do my own homework. On my second visit, I was ready to purchase my car. Jessica remained very helpful and patient through this entire process. I felt that Jessica really paid attention to what I wanted as well as what I was able to afford. I would highly reccomend Jessica, no question:) When it came time to deal with the financing, I dealt with Jim Ropella. I found him to be a rude bully. I am accustomed to negotiation, but was left less than impressed by his condescending manner. In fact, I was ready to leave without purchasing a vehicle solely due to how I was spoken to by Jim. When I was about to leave, in came Jesse Freitas, to close the deal. My experience with Jesse was very postive, he was polite and willing to negotiate. I can honestly say I got the best possible vehicle (in my price range, of course), for the best possible price. This was the best car buying experience I have ever had, in spite of the ornery disposition of Jim Ropella, in financing. I feel that the entire process was straight forward and honest. There was some sales pressure, but I remained completely comfortable as an informed consumer. All the members I encountered from the sales and management team were helpful, friendly and knowledgable. More

I'm a repeat Prime customer and was once again very pleased with the selection of vehicles and the level of service I received. As I've come to expect, Prime had exactly what I was looking for and at pleased with the selection of vehicles and the level of service I received. As I've come to expect, Prime had exactly what I was looking for and at a reasonable price. Both Jessica and John were great to deal with from test drive to closing. The gentleman I dealt with when signing the final paperwork didn't have much in the way of personality, and while I would expect more considering I was handing over a relatively large check to him, this interaction had a very minor impact on my overall experience. I would (and have) recommend Jessica and Prime Toyota to anyone. More

My experience doing business with toyota in Saco was a most pleasurable one.I dealt with a salesman by the name of Berto Arroyo, a true gentleman indeed. He was very helpful and very knowledgable;he walke most pleasurable one.I dealt with a salesman by the name of Berto Arroyo, a true gentleman indeed. He was very helpful and very knowledgable;he walked me thru my lease with true professionalism, answered all my questions and addressed my concerns. I've been in many car dealerships but none have come close to the professionalism, kindness and will to do business reasonably as Prime Toyota in Saco,ME. I highly recommend them in the present and future, and will direct all my close friends and relatives to their business. I truely felt welcomed and appreciated while doing business with Mr. Arroyo and the Prime family; their a dealership with pure class, and their salesmen are a reflection of their quality. A huge thumbs up to Berto Arroyo and Prime Toyoto in Saco, ME. More

I have been doing business with PRIME Toyota for quite some time now. I have also purchased two vehicles from them. They have always gone above and beyond for me for anything that I have needed. I am now some time now. I have also purchased two vehicles from them. They have always gone above and beyond for me for anything that I have needed. I am now working in finance for a local financial institution and they have earned my trust in such a way that whenever my customers come to me for advice for a new or used vehicle, I always refer them to PRIME! They have never let me or my customers down! Thank you PRIME for ALL you continue to do!!! More

Mark Leonard, an exceptionally personable guy, was helpful, informative, and well informed about the product and terms of the transaction we were interested in at Prime Auto Group. He guided us throug helpful, informative, and well informed about the product and terms of the transaction we were interested in at Prime Auto Group. He guided us through our purchase in a direct, courteous, and relaxed manner making sure we understood the multifaceted purchase terms and the dealership's responsibility. We were comfortable in the knowledge that we got a fair deal on an exceptional vehicle. More

Prime Toyota is a step above the rest when it comes to car dealers. When I decided to purchase a new truck I drove several makes and models at several different dealers. When I went to prime I had a dol car dealers. When I decided to purchase a new truck I drove several makes and models at several different dealers. When I went to prime I had a doller figure and length of time I wanted to Finance for. I walked in the Door and Brandon great me and we discussed what I needed and wanted. I drove 3 different trucks and Brandon working with the Sales Management Team Sold me the truck I liked the most for the payment I could afford. Customer service was excellent and I never felt pressured to purchase a vehicle they presented me options and let me make a decision. More

This was my first new car purchase. I went with Toyota again because I had good luck with my Corolla that I traded in. I did quite a bit of research and was expecting way more of a fight for a good price again because I had good luck with my Corolla that I traded in. I did quite a bit of research and was expecting way more of a fight for a good price. However, the salesperson and internet sales staff were great. Jessica was very honest, helpful, and friendly. She is also very detailed oriented and made sure I received the best service and all the benefits I was eligible for. I definitely felt like I received a GREAT price and customer service. As this was my first car real car purchase, I had my thoughts on what it would be like. I found this experience to be easy, stressless, and overall excellent. I will keep Prime in mind as friends and family look for vehicles, and for my future purchases. More

It was nice to be able to buy local at our desired price. Jessica was knowlegeable and processed our purchase quickly and efficiently. We had the car serviced and it was done quickly. We would do business th Jessica was knowlegeable and processed our purchase quickly and efficiently. We had the car serviced and it was done quickly. We would do business there again if the price was right. Buying local is important to us. More

I had an excellent experience purchasing/financing my first "new" car. Cody Bradway helped me find a car that fit my needs. He was great about thoroughly explaining the whole process to me; as this was t first "new" car. Cody Bradway helped me find a car that fit my needs. He was great about thoroughly explaining the whole process to me; as this was the first time I'd ever stepped foot into a dealership before. I had a very limited budget, and Cody was totally understanding of that and helped me to find a car that not only could I afford, but that I love!There was no pressure, just excellent assistance and customer service. While the finance department was at work on the details of my purchase, Cody even bought me lunch in the great little cafe area. I left the dealership without a worry in my wallet, with a car that I loved, and a huge smile on my face. I would recommend this dealership, as well as Cody Bradway's service to any and everyone! More

This was my first new car and I could not have asked for a more patient, professional, and helpful salesperson. Eventhough I was not sure what I wanted for a vehicle Berto seemed to know exactly what I was a more patient, professional, and helpful salesperson. Eventhough I was not sure what I wanted for a vehicle Berto seemed to know exactly what I was looking for and put me in a great vehicle that fit my budget. I would highly recommend others to come to Prime Toyota and I will certainly do business here again in the future. More