Ira Toyota Saco

We had a wonderful experience at Prime. The salespeople were very congenial and up to date on information. John was a pleasure to deal with and we would recommend him to anyone. This is the third vehicle were very congenial and up to date on information. John was a pleasure to deal with and we would recommend him to anyone. This is the third vehicle we have purchased and love the dealership. Jean & Al Moulton More

I made 3 visits to this dealership in hopes of purchasing I made 3 visits to this dealership in hopes of purchasing a new car. My first visit was simply to see what was available on the lot. The second visit I made 3 visits to this dealership in hopes of purchasing a new car. My first visit was simply to see what was available on the lot. The second visit was to choose a car and establish a purchase price. A car was found on their lot and a price was agreed upon. The third visit, I returned with a trade-in vehicle in hopes of completing the transaction. This is where the whole thing turned into one of the worst buying experiences I have ever had. The salesperson said he had the car I had chosen ready out front so I went to take a look at it. The car was not the one I had previously selected the day before because I checked the VIN# and it did not match the one I had chosen. He had swapped cars without telling me. I sat in the car and it smelled of cigarette smoke and this was supposed to be a brand new car. Well, I continued with the negotiations even though I should have walked out right then - bad idea. After sitting down and talking a few minutes about what the purchase price with the trade would be, I realized that he had decided not to honor the agreed upon price for the new car that we had established the day before. He was repeatedly asked what the price of the new car was and he wouldn’t give a straight answer other than to say “don’t worry about it, we’ll work that out in the financing”. When repeatedly asked about the value of the trade. The same response came, so value on the trade could not be established either. Then he proceeds to explain to me (as if he is doing me a big favor) how he can finance the whole thing for so much per month and I should accept the offer. Keep in mind that he still refused to tell me what the purchase price was and that he actually believes I’m stupid enough to sign a purchase agreement without knowing a purchase price. I couldn’t help wondering how many previous customers he must have succeeded in getting to sign an “open” purchase agreement? I think it is very sad, especially in these times when it is so difficult for many people, that there are businesses that try to profit by deception. What is even more amazing is that I had no wish to discuss financing at all and yet he would go on and on about financing. It was quite apparent to me with his “razzle-dazzle” financing plan that he raised the price of the new car and was trying to get the trade almost free. Although he made several of the “mandatory” visits to confer with his boss, I never actually saw the 2 of them speaking so I’m not sure to what extent management had in all the lies and deception that was going on continuously from start to finish. I know from past experiences with other dealerships around Maine, that unfortunately, these tactics are more the norm than the exception but I rarely encounter them used so blatantly and with such intensity as I did at Prime Toyota in Saco. If you want to be treated nice and with some respect, don't bother going to this dealership. I left and most definitely will never go to this place again. More

Our pleasant experience with Prime Toyota began on the telephone when it became obvious that it was time for a new vehicle. We were warmly recieved by Eric Gaither who listened to our needs and then guide telephone when it became obvious that it was time for a new vehicle. We were warmly recieved by Eric Gaither who listened to our needs and then guided us to the car we wanted (and could afford).Patrick Fortin worked skillfully to find a finance plan that fit our budget. All requests were acknowledged and then resolved with a positive outcome for us. Thanks to Prime Toyota for making a difference. More

Shaun is a very very good salesperson. Not only did I get the feeling he knew all about the toyota I was leasing, he really cares about his customers and that they are happy and taken care of. I am ver get the feeling he knew all about the toyota I was leasing, he really cares about his customers and that they are happy and taken care of. I am very pleased and satisfied and will tel all of my friends to go to prime toyota for a car purchase or lease. A++++++++++++++++++++++++++++++ More

We shopped around quite a bit before buying our Toyota from Prime, and in the end found the dealership to be one of the most responsive and friendly with which we dealt. Shaun was helpful, honest, and fo from Prime, and in the end found the dealership to be one of the most responsive and friendly with which we dealt. Shaun was helpful, honest, and followed up as he said he would. He answered all of our questions, and made the process of buying a car from Prime smooth and low stress. The credit department was efficient and easy to deal with as well, and in general the dealership staff was quite helpful and professional. The physical plant of the dealership is beautiful and well maintained as well, and although we have not yet dealt with the service department, the service bays and work area are clean and well-maintained. I would not hesitate to recommend Prime Toyota, and really cannot think of anything that would have made our experience more satisfactory. More

I contacted Prime Toyota through A.A.A. with the understanding that the dealer would be fair, straight-forward and timely in the process of purchasing a new vehicle. Prime Toyota contacted me immedi understanding that the dealer would be fair, straight-forward and timely in the process of purchasing a new vehicle. Prime Toyota contacted me immediately and set up an appointment. Tim was courteous and pleasant throughout the session. Given the current economic situation, Tim offered a very attractive over all price including our trade. He listened, spent time showing me the vehicle, and followed through at each stage. The experience was excellent especially when compared to other dealers in the area. More

They have a vast array of vehicles and really know how to work with you on price. We got a couple of trucks for $8000 under MSRP! Berto is best salesman ever, so if you don't want to buy a car, I would work with you on price. We got a couple of trucks for $8000 under MSRP! Berto is best salesman ever, so if you don't want to buy a car, I wouldn't talk to him. :-)))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))) :-)))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))) :-)))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))) More