Ira Toyota Saco

New ownership under Ira and the customer service has gone down the hill. It takes multiple attempts to get through their phone system to find a human being. The “operator” is MIA. When you do get someone, down the hill. It takes multiple attempts to get through their phone system to find a human being. The “operator” is MIA. When you do get someone, they forward you to other employees who are not even available to take your call. Cannot even leave messages cause the mailboxes are full. Texting is an option, but they rarely respond back. And forget about getting notified when your car is ready. They did not even call us to say they ran into problems. I don’t recognize any of the old employees from when it was Prime Toyota and every time we go now they have different employees. This was by far the worst experience so far but it has been getting worse and worse with each visit after new ownership. A new mechanic is on the horizon. More

Friendly and knowledgeable service assistants. Inform you of choices and options. Follow up is good. Inform you of choices and options. Follow up is good. More

They were great They kept me up updated through the whole process. They video from the service tech was great. whole process. They video from the service tech was great. More

Lacey was wonderful and very helpful both days. You fixed the brakes Thank You so much! You fixed the brakes Thank You so much! More

I received good service. Great service rep. Cost was too much for service received. For example $400 to replace spark plugs. Filter replacement cost too much. Great service rep. Cost was too much for service received. For example $400 to replace spark plugs. Filter replacement cost too much. More

Love my 2023 Toyota Highlander however 22000 miles in and told I need new brakes and rotors!!! Asked them to check brakes in June as there were vibrations whenever braking after they had serviced a few month told I need new brakes and rotors!!! Asked them to check brakes in June as there were vibrations whenever braking after they had serviced a few months earlier. Told no issues and now brakes are bad(3 months later). Will be filing a complaint. No reason a $50000 car should need new brakes 18 months in and 22000 miles. More

We worked with Berto. He was amazing. Got us just what we wanted and made sure we were happy with everything throughout the process. He was amazing. Got us just what we wanted and made sure we were happy with everything throughout the process. More

We have been dealing with IRA Saco for over 20 years and we keep coming back. The service and sales departments are so easy to work with. we keep coming back. The service and sales departments are so easy to work with. More

Courteous service rep. Was disappointed however to learn oil change charge was over $100! I've purchased over a half dozen vehicles from this dealership and have to say I m Was disappointed however to learn oil change charge was over $100! I've purchased over a half dozen vehicles from this dealership and have to say I missed the old days! i More

Getting my Corolla serviced was quick and thorough. I had one more visit on a service plan and it was noted and honored with no hassle on the final bill. Very competent service. The service person, I had one more visit on a service plan and it was noted and honored with no hassle on the final bill. Very competent service. The service person, Lacey was really efficient. More