Ira Toyota Saco

I hate writing negative things but this is one time it needs to be said. I waited 2 hours to hear about my car. I finally reached out and asked "how much longer" waited about 15 more minutes and finally needs to be said. I waited 2 hours to hear about my car. I finally reached out and asked "how much longer" waited about 15 more minutes and finally someone reached out. I was then showed what needed to be done to my car. $1800. worth of repairs. Now this amount was fair, I'm not complaining about that. My car is 6 years old. It's that I waited 2 hours to find out about my car and then was told that they didn't have the parts so it couldn't be done then. They would have them the next day. Which meant a return trip! I'm not blaming my service rep. She was kind and gave me her personal card to make another appt. I think the responsibility lies in the back of the house. I asked why it took so long to talk to me? I was told that Monday was their busiest day and that those who had appts ahead of me get serviced first. My appt was at 9:30 am. It is now 11:30. I asked that they put on their website that Monday is not a good day to make an appointment..so one would know not to schedule at that time. Also, if you are scheduled for 9:30 I always thought that they honored your time. I'm never late for an appt because I don't want to set them back. Obviously that doesn't matter, they take you only after they have taken care of everyone else. Is that fair? I am also handicapped and I'm 76 years old. I have been a customer for 20 years at least. I have sold many a car for Prime Motors. I always recommend them for new cars and service. No more. I placed my handicapped sign on my dash board so they would know to park my car by the door. I have had this discussion with them in the past. Didn't matter, they parked my car in a lot that was so far away from the building. That is not respect, that is total disregard for their customers needs from beginning to end. More

I have gotten 2 cars through this dealer and both sales and service have both been excellent and would not go anywhere else for my car!!! and service have both been excellent and would not go anywhere else for my car!!! More

IRA Toyota scheduled my service rapidly and got me on my way quickly. The appointment was scheduled the night before and completed the next day with no surprises. way quickly. The appointment was scheduled the night before and completed the next day with no surprises. More

JD and Denise were amazing. They made the process incredibly easy and anyone looking to buy a car should work with them They made the process incredibly easy and anyone looking to buy a car should work with them More

Ben was super helpful during my maintenance visit today. He made some good suggestions. Also, the gentleman who helped me in the parts dept. when he found some touch up paint I needed was great (didn't get He made some good suggestions. Also, the gentleman who helped me in the parts dept. when he found some touch up paint I needed was great (didn't get his name). More

Christina is wonderful to work with and Brian always does a thorough job servicing my Tundra. a thorough job servicing my Tundra. More

Berto is the best salesperson! This is my 5th lease experience with him. I could not be more grateful for his support! This is my 5th lease experience with him. I could not be more grateful for his support! More

Berto was so wonderful to work with! He went out of his way to help me find my dream car and it’s so appreciated! I can’t thank him enough for his patience, attitude and knowledge, he’s He went out of his way to help me find my dream car and it’s so appreciated! I can’t thank him enough for his patience, attitude and knowledge, he’s the best! More

Had my first 10000 mile service for my 2023 Toyota Tacoma. Dealership was very professional and answered all my questions and concerns. The dealership seemed to have all departments work together seam Tacoma. Dealership was very professional and answered all my questions and concerns. The dealership seemed to have all departments work together seamlessly. Will definitely recommend them to anyone looking to purchase a new vehicle. More

Great service! And in a timely manner. I can’t remember who I dealt with a man at the checkin desk took time and listened to me which was very nice And in a timely manner. I can’t remember who I dealt with a man at the checkin desk took time and listened to me which was very nice More