Ira Toyota Saco

I went to this dealership to buy out a lease, which should not take too long. I had an appointment and stood at the front for 20 mins before anyone came over to the empty greeters desk to ask if I need should not take too long. I had an appointment and stood at the front for 20 mins before anyone came over to the empty greeters desk to ask if I needed anything. I was in there for FIVE hours total. I had to actively seek out my salesperson every 30-60 mins for any kind of update because they left us at their own desk and never came back. I have still been having issues with the lack of communication between their departments and Toyota Financial, I will never buy a Toyota again after this experience. More

Extremely polite, incredibly quick, my overall cost was lower than my quote. I completely trust them. Very honest group. lower than my quote. I completely trust them. Very honest group. More

Got my car in on the same day for emergency service. I was in and out quickly with the issue resolved. I was in and out quickly with the issue resolved. More

Jessica in Service is the best! So helpful and knowledgeable and easy to work with! So helpful and knowledgeable and easy to work with! More

Very helpful and detailed information on inspection of my vehicle along with a video explanation. vehicle along with a video explanation. More

⚠️⚠️Poor communication. Even WORSE customer service. Was told part was going to be in upon arrival of our appointment. Numerous phone calls were made to make sure this was g Even WORSE customer service. Was told part was going to be in upon arrival of our appointment. Numerous phone calls were made to make sure this was going to be the case. Gave them part number and everything. Drove an hour and twenty minutes to be told they don't have the part. Waste of my time. Waste of my gas. Now I have to come back yet again when my work time is not in the way and drive another 2hrs and 20 minutes round trip to do what I was told was going to be done during this appointment. Again, we did our due diligence at every angle to make sure this appointment would be handled properly. Wont be back. Straight up lied to. Don't trust Ira Toyota More

They dealt with the issue and was very friendly and accommodating the environment was clean accommodating the environment was clean More

After 2 months, got truck back finally . Felt like my warranty was a bother to deal with. In 30 years of owning cars I've never been told I will have to pay if my warranty company doesn' Felt like my warranty was a bother to deal with. In 30 years of owning cars I've never been told I will have to pay if my warranty company doesn't get their act together and that I will have to pay and seek reimbursement from warranty . They hate doing work on our truck because it has a plow . Always saying it shouldn't and it costs me money out of pocket for them to remove the plow frame . Glad I renewed my warrant and saved myself $8000 in repairs that i feel they kept finding . Service advisor always got back to me and I believe he worked hard but like most businesses these days everyone is bothered easily and wants the customer to do some of the work for them or just pay . Not happening with this woman. Lesson learned here : they get paid to work on, order parts and call warranty companies . Always follow up with your warranty before paying for anything !! To make sure it is or isn't covered !!! Read your contract !!!! More

Everybody is so polite and helpful and Marc had to make sure I am perfectly satisfied with that work done sure I am perfectly satisfied with that work done More

They’re very easy to work with you tell them what you want and they work really hard to try to fit you in the right vehicle. Berto did a nice job getting us a beautiful vehicle thank you want and they work really hard to try to fit you in the right vehicle. Berto did a nice job getting us a beautiful vehicle thank you More