Ira Toyota Saco

Easy to make an appointment with very pleasant personnel. Thank you for your time and effort, fifteen Thank you for your time and effort, fifteen More

They track vehicle needs, including potential recalls. Service is done thoroughly and quickly. Service personnel are friendly and efficient. Plus, they have a good snack bar. Service is done thoroughly and quickly. Service personnel are friendly and efficient. Plus, they have a good snack bar. More

Service here has always been excellent. I own two Toyotas and have brought both here although my main residence is in another state I own two Toyotas and have brought both here although my main residence is in another state More

This dealership seems to be quite professional & well organized. For 15K checkup, I was outta there in about an hour. Also, I ask a lotta questions & the service staff answered them all. Thank you, Ira organized. For 15K checkup, I was outta there in about an hour. Also, I ask a lotta questions & the service staff answered them all. Thank you, Ira Toyota. More

Efficient, friendly, excellent communication and respectful interaction between customer and the service department staff at Ira. respectful interaction between customer and the service department staff at Ira. More

Very clean, courteous and kept me informed throughout the complete process. Would highly recommend their services! complete process. Would highly recommend their services! More

My car dealer Berto is always making sure I get the best care Kaleb my service associate has done an excellent job seeing my needs were met, and providing excellent service care Kaleb my service associate has done an excellent job seeing my needs were met, and providing excellent service More

Very prompt service although they could not solve my car's problem. Now I know what I need to do. car's problem. Now I know what I need to do. More

I recently purchased a used vehicle from IRA Toyota in Saco. I had such a great experience with the sales department that I called their service department before reaching out to my regular mechanic whe Saco. I had such a great experience with the sales department that I called their service department before reaching out to my regular mechanic when the TPMS light came on in my vehicle. I had the pleasure of dealing with Keith in the service department. Keith was professional, friendly, and knowledgeable. He answered all my questions regarding the service on my 2013 Lexus Rx 350 the first time we spoke. When I brought my vehicle in for repair Keith continued to be awesome to work with. He kept me informed of what work needed to be completed, he gave me an accurate prediction of the cost and the time I would be waiting for repair, and he made sure I knew how to reach him if I had questions on the progress of my vehicle. I highly recommend IRA Toyota in Saco for all your sales and service needs! More

For mechanics, ability to diagnose and fix problems is very good. However, the front office needs some adjustments. When I called to schedule an appointment and they tell me the appointments are wide-open very good. However, the front office needs some adjustments. When I called to schedule an appointment and they tell me the appointments are wide-open. I scheduled the most convenient for me. However, when I arrive, I am frequently told that there is a back up and that an oil change and a tire rotation may take up to an hour and 45 minutes. It actually took nearly 2 hours. When I asked why it took so long, I was told that the appointments are scheduled when there’s open times, but there are too many open times for the capacity of the garage apparently. Because I wait for my car a one hour oil change tire rotation should never require nearly 2 hours. Secondly the billing department and coding needs to be changed. An oil change quoted on oil. Coupons is not the actual charge. There is a charge for oil. There is a charge for gaskets and there is a charge for filters. In addition to that having my tires change at the same appointment, there’s a $12 plus shop charge for shop materials. Apparently, that is for a fee to dispose of the used motor oil. With a state inspection of $18.50 my $78 oil change and tire rotation which I was expecting for the price is quoted by the service advisor turned into $114 plus. Adding the state inspection and looking at the $50 customer discount I received all of which was very unclear on the bill left me shaking my head. Finally, when I called in to speak to my service advisor the phone system is extremely unfriendly, unclear and inaccurate. I entered my service advises extension. No one existed. I typed in the first four letters of my Service advisors first name and he didn’t exist. Whenever I call in, it puts me on a loop of giving me extensions and numbers to press all which leads going back to the original answered call, very unsatisfactory! In order for me to continue to go back to this dealership, they need to improve their billing and phone operating system. I can honestly say when it was named Prime it was better before Ira has taken over! More