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Ira Toyota Saco
Saco, ME
2,246 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 22, 2023
Made my appointment on Wednesday, your service department responded within hours of what was needed and I gave the go ahead. The unfortunate part was they told me on Friday that they were going to get the w responded within hours of what was needed and I gave the go ahead. The unfortunate part was they told me on Friday that they were going to get the work done on Saturday ( truck was dropped off Wednesday morning) supposedly a big delay with parts. Saturday morning I received a call telling me that they are unable to complete the work because they were short staffed more delays. After giving an ear full to the 3rd service writer that was handling my repairs she went back and spoke with the service department manager and apparently went with my suggestion because the work got completed Saturday “They wanted to push my truck repair’s off and take more appointments in on Saturday” Long time customer that pays the more expensive rate with going to your dealership, I expected better service and a discount for the delay, instead I had to pay more than the original quote. The long and short is your 3 service writers demonstrated they only care about making more money and not the repeat business. I’ve been in the automotive repair business ( glass ) for more than 30 years. Take care of the customer at all cost … More
by .
Employees Worked With
Nicole April Michell
July 21, 2023
Unfortunately, it was very difficult to try to get a loaner vehicle this time around. Also, was quoted over $600 to have a third brake light changed which is absurd. loaner vehicle this time around. Also, was quoted over $600 to have a third brake light changed which is absurd. More
by John
Employees Worked With
Unsure
July 21, 2023
I had an issue at this dealership that left a bitter taste and Jessica Drost and her wonderful personality resolved my issue and went above and beyond. I am very pleased with the service she provided. taste and Jessica Drost and her wonderful personality resolved my issue and went above and beyond. I am very pleased with the service she provided. More
by WR124
Employees Worked With
Jessica Drost
July 20, 2023
Everyone was pleasant from the person taking the info for service, mechanic’s update, to the cashier at the end. Thank you for the great service I have always had in the past to now. I love my Toyota😆 service, mechanic’s update, to the cashier at the end. Thank you for the great service I have always had in the past to now. I love my Toyota😆 More
by MacDonald
Employees Worked With
Jacob Roy
July 17, 2023
Detailed inspection. Items addressed to customer. Recommendations identified. Previous items done by my mechanic not in there database so, same items get to be recommenda Items addressed to customer. Recommendations identified. Previous items done by my mechanic not in there database so, same items get to be recommendations. More
by Ebby
Employees Worked With
Michelle
July 14, 2023
Awesome dealership, I’ve always had great service and was always happy with my Rav 4 I purchased and serviced there for 6 years. Not so happy with this past service. I’m not sure if it was the construction b always happy with my Rav 4 I purchased and serviced there for 6 years. Not so happy with this past service. I’m not sure if it was the construction but it felt very confusing when pulling up for service, an not as welcoming. I then sat in the lobby for 2 hours for a tire rotation? I was text that a woman was there fore me but only a guy came out to me, to explain what was going on with my vehicle, didn’t know his name! when my car was done a woman came to me. Then I was sent outside to look for my vehicle and couldn’t find it! After walking around the lot I found my car by the license plate. Very disappointed for this service but will be back for brakes and a flush. I’ll give it another try and blame it on the construction. More
by Angela
Employees Worked With
I have no idea what his name was, not the name of the woman that text me.
July 13, 2023
I was promised it would take 1 hour for an oil change and tire rotation on my new Rav 4 today and instead took 2 hours. I missed an appointment because of it and was not very happy. tire rotation on my new Rav 4 today and instead took 2 hours. I missed an appointment because of it and was not very happy. More
by jpross
Employees Worked With
Christine
