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Ira Toyota Saco

Saco, ME

Overview
Reviews
Vehicles
4.5
2,245 Reviews
Call Dealership (207) 536-3642
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783 Portland Rd

Saco, ME

04072

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Showing 2,245 reviews

July 12, 2023

Poor repair service. 3 employees, 1 tech, no apology for me having to come back 2nd time to correct work initially done. Excuses, no accountability. Poor customer service More

by louann_mcdonald
Workmanship
Recommend Dealer
No
Employees Worked With
Michelle Zach April
Report | Print
Jul 12, 2023 -

louann_mcdonald responded

Poor customer service. No accountability. Inefficient ins claim repair on vehicle, body shop needs complete the work.

Oct 23, 2023 -

Ira Toyota Saco responded

Thank you for bringing this to my attention. I apologize for the poor repair service and customer service you received. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Dennis Steeves General Manager dsteeves@iratoyotasaco.com

July 11, 2023

Dropped off the vehicle in the rain outside because the service drop off is being redone. Despite that the staff was friendly and thorough. Repair was done in the predicted time frame and estimated cost More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Sugars
Report | Print
Aug 07, 2023 -

Ira Toyota Saco responded

Ira Toyota Saco sincerely thanks you for your patience and understanding as we make improvements. We are pleased to hear that our service staff provided you with a great experience. Your business is valued, and we hope to have the pleasure of assisting you again in the future.

July 11, 2023

2.5 hrs for oil change and state sticker on 2021 Toyota. Wifi signal is so weak I couldn’t open Toyota service app messages and couldn’t work remotely. Didn't have air filters in stock. More

by Csrussell1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle in Service
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Oct 23, 2023 -

Ira Toyota Saco responded

Thank you for bringing this to my attention. I apologize for the long wait time for your oil change and the inconvenience with the weak Wi-Fi signal. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Dennis Steeves General Manager dsteeves@iratoyotasaco.com

July 11, 2023

Professional and no hassle. Best car buying experience we have ever had!! Recommend highly to anyone. More

by Happy customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Hersey
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Aug 01, 2023 -

Ira Toyota Saco responded

We are so happy to read such a great review about Ira Toyota Saco!

July 08, 2023

Each time I have service done here the amount owed is always much greater than it showed when scheduling. It also took 3 hours for only an oil change, tire rotation and wheel alignment. I plan to try som More

by vze3whhe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Matteau
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July 08, 2023

Employees greeted me and checked my car in for service. Excellent experience. Great employees! I highly recommend Ira Toyota. More

by Maureen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Sugars
Report | Print
Aug 07, 2023 -

Ira Toyota Saco responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 29, 2023

We had an excellent experience buying a vehicle at this dealership. I highly recommend them. More

by Sally
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Berto Arroyo
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Jul 13, 2023 -

Ira Toyota Saco responded

Sally, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota Saco!

June 29, 2023

The place is a mess ! But you still took care of the 🚗. Thanks you Bill More

by Billhidell
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jesse Freitas, Christopher Konovalchik
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Jul 13, 2023 -

Ira Toyota Saco responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 29, 2023

Lots of construction in the service dept. Pushed me thru so to get to appt. More

by Pglaw
Workmanship
Recommend Dealer
Yes
Employees Worked With
April Glidden-Service Advisor
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Jul 13, 2023 -

Ira Toyota Saco responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 28, 2023

Can only speak from a service point of view— my service experience from this dealership has been excellent. I appreciate the good care. More

by chembball
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Melissa
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Jul 30, 2023 -

Ira Toyota Saco responded

We are very pleased to hear that we could provide you with an excellent service experience! Ira Toyota Saco appreciates your business and we look forward to the opportunity to assist you again in the future.

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