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Ira Toyota Saco

Saco, ME

4.5
2,289 Reviews

783 Portland Rd

Saco, ME

04072

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Showing 2,289 reviews

May 29, 2022

Berto was my salesman. He made the experience a delightful one from beginning to end. He answered every question I had, he was already a step ahead of me at every turn maki More

by Amy M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Berto Arroyo
Jun 01, 2022 -

Ira Toyota Saco responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

May 27, 2022

Have 1700top of the line extended warranty. .car only has 5000 miles since purchase from them 2 years ago.. according to them it needs 3000 in work ...none covered.! More

by Iraceanthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Uknown gal
Jun 03, 2022 -

Ira Toyota Saco responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at 207-571-3805. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Dennis Steeves General Manager

May 26, 2022

Service dept is aces; sales dept is in need of repair as they advertise the desire to purchase your current auto but do not follow up or reply to voice mail messages. More

by susan.libby5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Sugars
May 28, 2022 -

Ira Toyota Saco responded

Thank you for bringing this to my attention. I apologize for the lack of response from our dealership. I would like an opportunity to fix this and to earn your business, please contact me at jbruni@iratoyotasaco.com. I look forward to speaking with you. Joe Bruni General Sales Manager

May 26, 2022

Great service. Very friendly staff and comprehensive care. Would highly recommend. Will service my vehicle here again. More

by saracrall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
May 26, 2022 -

Ira Toyota Saco responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

May 25, 2022

Christina was very professional, provided information of necessary repairs and acted promptly to get parts ordered & notified me when work was completed. Grateful to such a helpful personable manager for More

by Meg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Sugars
May 26, 2022 -

Ira Toyota Saco responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

May 25, 2022

He was very warm and welcoming. It was nice to have a person with lots of patience and guidance, especially as someone that does not know anything about the car process which made m More

by bballluver28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Sugars, Berto Arroyo
May 26, 2022 -

Ira Toyota Saco responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

May 21, 2022

This was, by far my best experience at a dealership. The entire process from trade to purchase was easy and fast. Berto and his team were extremely helpful, and made this whole experience an absolute More

by ggilman14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Berto Arroyo
May 23, 2022 -

Ira Toyota Saco responded

Thank you for the review! We are very happy to hear that Berto and our team treated you well and were able to help you with your shopping experience. Enjoy your new vehicle and have a great day!

May 20, 2022

I had a great experience with Brooklynn. She was patient and listened to our needs and found us the perfect car. They did everything they said they would do with no game playing. More

by HenryW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooklynn Burns
May 23, 2022 -

Ira Toyota Saco responded

Congratulations on your new car, Henry! Thanks for the review and kind words for Brooklynn.

May 20, 2022

People are very friendly and helpful. My vehicle service was done pretty quickly. Waiting area is comfortable. More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t remember her name
May 23, 2022 -

Ira Toyota Saco responded

We are very happy to hear that we were able to provide you with a quick and enjoyable experience! Thank you for your business and look forward to your next visit!

May 18, 2022

Financial would not show that interest rates were 1. 75 and I waited over 5 hours to sit with him only to have him lie to me and my wife. Asked him 3 times and refi my loan next business day. More

by Discussed
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
May 18, 2022 -

Ira Toyota Saco responded

I apologize that you experienced this sales issue. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you. Dennis Steeves General Manager dsteeves@driveiragroup.com

May 19, 2022 -

Discussed responded

Email lnan0106@msn.com and 207-671-2125, I work from 4:30am to 5pm. I work Saturday mornings and Sunday off. Why I am not showing up in your data base is very weird but with the wrong paperwork I think would be the reason.

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