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Ira Toyota Saco

Saco, ME

4.5
2,257 Reviews

783 Portland Rd

Saco, ME

04072

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Showing 2,257 reviews

December 27, 2021

This is probably our third purchase so we obviously feel comfortable at this dealership. We really liked our agent Berto Arroyo and the financial assistant Denise A. They were able to figure out what we ne More

by whitmosa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise. Ariens?, Berto Arroyo
Dec 27, 2021 -

whitmosa responded

This was a good day And we’re happy with our new Corolla

Dec 28, 2021 -

Ira Toyota Saco responded

Thank you for the great review! We appreciate your business and are happy to hear that you found the right vehicle working with the team. Drive safely in your new Toyota Corolla, and we will be sure to pass on the kind words to Berto and Denise!

Dec 28, 2021 -

whitmosa responded

You’re welcome see you again sometime soon probably

December 02, 2021

Had an amazing experience at Toyota working with Berto! He had all my needs met and worked quickly to get me in the perfect car for me. His communication was great throughout the process and was thoughtful More

by Lexirice11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Berto Arroyo
Dec 02, 2021 -

Ira Toyota Saco responded

We're really happy that Berto was a great member of the Ira Toyota Saco team! It's wonderful that he met all your needs, stayed communicative, and was thoughtful during the process. We appreciate your confidence in our work and we hope to see you again soon.

November 24, 2021

Berto, my salesperson, was awesome! I explained what I needed and he found the perfect car within a few minutes. I was really impressed with his professionalism; not only was he an effective problem solv More

by Livingoode
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Berto Arroyo
Nov 24, 2021 -

Ira Toyota Saco responded

Thank you for taking the time to review us! We are so happy to hear that Berto and the team delivered such a seamless purchase experience. Drive safely in your new vehicle, and congratulations! We hope to see you back again at Prime Toyota Saco!

November 13, 2021

I have never been loyal to a dealership before I found Prime Toyota in Saco. Everything I do with them is a smooth experience! Buying, leasing, getting service done, it all couldn't be easier and everyone More

by erin.doyle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Berto Arroyo
Nov 13, 2021 -

Ira Toyota Saco responded

Erin-- your loyalty is much appreciated! We're pleased that every interaction with the Prime Toyota Saco team is a smooth and simple one. We are grateful for your business and hope to see you again next time you need us!

November 05, 2021

A friend once said to me, "Just go see Berto". I was nervous to buy a new vehicle and hit just about every obstacle along the way, but Berto was calm, positive and helped me achieve my goal. He is clear More

by ceceinmaine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Berto Arroyo
Nov 06, 2021 -

Ira Toyota Saco responded

We are thrilled to see that Berto lived up the the hype! It is always great to know that our team is going above and beyond to create wonderful experiences for our valued guests. Thanks for supporting Prime Toyota Saco and congrats on your new car!

November 03, 2021

Since 1989, we have always chosen Toyotas. We have been customers here since 2016. We have purchased a slightly used RAV 4 and enjoyed it for 3 years. We have always had service done here in Saco every More

by KathyS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Harmon, Jessica (Service)
Nov 04, 2021 -

Ira Toyota Saco responded

Kathy, we appreciate your loyalty to the Toyota family! It makes us happy that you've loved your experience with Prime Toyota Saco and that John and Jessica have taken great care of you throughout your visits. If we can help moving forward, let us know.

November 01, 2021

My salesman Berto made leasing my new Toyota seamless and stress free. He is informed and a straight shooter. More

by heatherlynnhill71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Pepin, Berto Arroyo
Nov 01, 2021 -

Ira Toyota Saco responded

We are thrilled to hear that you enjoyed working with Berto throughout your leasing process. Thank you so much from our entire Prime Toyota Saco team! We wish you safe driving

October 27, 2021

Berto was amazing. I came in wanting one vehicle and he helped me realize I needed something entirely different. He was patient and took time to understand my needs. I will def be back when this lease is u More

by Danica
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Berto Arroyo
Oct 27, 2021 -

Ira Toyota Saco responded

Danica, thanks for giving Berto a shoutout! We're so happy to hear that he was patient and helpful. See you next time here at Prime Toyota Saco.

October 20, 2021

Gwen was amazing everything went so quickly and she was so attentive, this was by far our best experience with a dealership More

by Kimlarose2011
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Freitas
Oct 20, 2021 -

Ira Toyota Saco responded

Thanks for these kind words about Gwen! We're happy to hear that she was attentive and helpful. See you again next time at Prime Toyota Saco!

October 19, 2021

Kept uninformed Service took much less than I was Kept uninformed Service took much less than I was told. Will not use Prime again More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jessica Drost
Oct 19, 2021 -

Ira Toyota Saco responded

John, this is concerning to hear, and I apologize that our team did not live up to our goal of top notch communication. We certainly expect more for our valued customers, so it's disappointing that we let you down. I'll use this as an opportunity to improve, so if there's any other way we can better serve our customers, please let me know. Best, Scott Coon - Service Director - 207 571-3811

Oct 19, 2021 -

John responded

There was Total lack of communication and consideration of my time. We have purchased several cars and used your services for many years. Extremely disappointed

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